Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
Translated reviews
L
Laurence G.
Rating: 1 out of 5
following a purchase from 20/12/2024
I only received part of my order; I sent a complaint and still no reply.
Translated reviews
J
James P.
Rating: 1 out of 5
following a purchase from 10/12/2024
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
B
Bérénice N.
Rating: 1 out of 5
following a purchase from 24/12/2024
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
Translated reviews
S
Sophie D.
Rating: 1 out of 5
following a purchase from 03/12/2024
Package not received
Translated reviews
A
Anaïs T.
Rating: 1 out of 5
following a purchase from 21/12/2024
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
Translated reviews
G
Guillaume K.
Rating: 1 out of 5
following a purchase from 18/12/2024
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
Translated reviews
N
Nicolas V.
Rating: 1 out of 5
following a purchase from 18/12/2024
My orders never arrived
Translated reviews
N
Nicolas P.
Rating: 1 out of 5
following a purchase from 17/12/2024
My parcel arrived and the gift box was torn. I made a request and never got a reply.
Translated reviews
L
Laurent B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
Translated reviews
C
CLAIRE R.
Rating: 1 out of 5
following a purchase from 16/12/2024
My order was not complete! !!!!!
Translated reviews
A
Amélie M.
Rating: 1 out of 5
following a purchase from 12/12/2024
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
Translated reviews
B
BOUTINAUD B.
Rating: 1 out of 5
following a purchase from 13/12/2024
I have not been delivered
Translated reviews
J
Jule S.
Rating: 1 out of 5
following a purchase from 09/12/2024
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
Translated reviews
B
Barbara G.
Rating: 1 out of 5
following a purchase from 28/11/2024
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
Translated reviews
P
POTIER A.
Rating: 1 out of 5
following a purchase from 27/11/2024
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
Translated reviews
T
Tompai B.
Rating: 1 out of 5
following a purchase from 04/12/2024
My gift box arrived in pieces and was ripped appart in places.
C
claudine D.
Rating: 1 out of 5
following a purchase from 02/12/2024
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
Translated reviews
M
Martine D.
Rating: 1 out of 5
following a purchase from 02/12/2024
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
Translated reviews
U
Untersinger S.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
Translated reviews
L
Léo G.
Rating: 1 out of 5
following a purchase from 02/12/2024
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
Translated reviews
K
kawtar A.
Rating: 1 out of 5
following a purchase from 25/11/2024
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
Translated reviews
A
Aaron H.
Rating: 1 out of 5
following a purchase from 22/11/2024
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
Translated reviews
S
Sylvain R.
Rating: 1 out of 5
following a purchase from 22/11/2024
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
Translated reviews
C
Christian D.
Rating: 1 out of 5
following a purchase from 25/11/2024
I received my gift
Translated reviews
F
Frederic R.
Rating: 1 out of 5
following a purchase from 23/11/2024
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
Translated reviews
B
Bruno L.
Rating: 1 out of 5
following a purchase from 21/11/2024
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
Translated reviews
E
Emile F.
Rating: 1 out of 5
following a purchase from 21/11/2024
Very bad information and no call back from the company
Translated reviews
J
Julien M.
Rating: 1 out of 5
following a purchase from 19/11/2024
Shipped in instalments without notice.... faulty packaging
Translated reviews
K
Kawanishi G.
Rating: 1 out of 5
following a purchase from 09/11/2024
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
Translated reviews
T
Thomas M.
Rating: 1 out of 5
following a purchase from 10/11/2024
Goods arrived broken. Delivery refused. No response to my email.
Translated reviews
L
Lionel D.
Rating: 1 out of 5
following a purchase from 03/07/2024
Chair logo mounted upside down, more than late response waiting for a new logo I should paste.
Translated reviews
N
nicole P.
Rating: 1 out of 5
following a purchase from 30/10/2024
I can't pick up my order at the relay point even though I have the paid invoice.
Translated reviews
M
Manfred H.
Rating: 1 out of 5
following a purchase from 18/10/2024
The order was only delivered on 30.10.24 after many difficulties.
Translated reviews
B
Brigitte Z.
Rating: 1 out of 5
following a purchase from 17/10/2024
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
Translated reviews
V
Véronique M.
Rating: 1 out of 5
following a purchase from 17/10/2024
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
Translated reviews
C
Christof B.
Rating: 1 out of 5
following a purchase from 05/10/2024
Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process
Translated reviews
C
Christelle K.
Rating: 1 out of 5
following a purchase from 27/09/2024
Not all items in the package.
Translated reviews
S
Sandrine C.
Rating: 1 out of 5
following a purchase from 26/09/2024
Article does not correspond at all to the photo Really very disappointed. Broken base.
Translated reviews
S
Sandra S.
Rating: 1 out of 5
following a purchase from 26/09/2024
J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 