Customer reviews of Les Trésors d’Érable

The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.

Parcel received quickly in good condition and the syrup is perfect.

There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.

Missing half the order

Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.

One bottle was missing, never received an awnser from the store!

Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.

Delivery times respected.

Bottles have been offered broken . Have emailed you guys to date no response now 4 days

My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back

No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas

not yet received my parcel!! so not happy!

I still haven't received my order

I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?

Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!

Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.

My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .

I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort

Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.

There is a product missing from my parcel (walnuts). I would like a refund.

Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...

I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.

I am missing part of my order and have not been informed...

It arrived broken, I called they said they would send it back but I have no news.....

Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

the requested home delivery was made to a relay point even though I had paid a supplement for home delivery

A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.

Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.

Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings

I have sent a request to return my order and am being ignored by Customer Service.

2 cans of maple syrup had dents.

Incomplete parcel

The expiry date is too close. Less than a year.

I've bought 4 natural barometers but none of them work.

The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.

UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.

I never received the order. Also no notification from the parcel service

I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.