Customer reviews of Les Trésors d’Érable

9,5 /10

Based on 7 721 published reviews

5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

1 star review

Reset filters

Nadine C.

Published on 12/10/2023 à 17h10 following a purchase from 28/09/2023

After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...

Translated reviews

Charles M.

Published on 12/10/2023 à 17h05 following a purchase from 01/10/2023

Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.

Translated reviews

Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.

BRUNO M.

Published on 23/09/2023 à 18h55 following a purchase from 13/09/2023

After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.

Translated reviews

Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.

Nancy K.

Published on 01/09/2023 à 14h25 following a purchase from 20/08/2023

I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!

Translated reviews

jerome L.

Published on 20/08/2023 à 10h53 following a purchase from 11/07/2023

I still haven't received my parcel

Translated reviews

Response from Les Trésors d’Érable Published on 14/10/2023

das Paket wurde im Relais abgeholt.

Alexandrine F.

Published on 08/07/2023 à 17h17 following a purchase from 26/06/2023

Order not complete! Never got a reply to my complaint!

Translated reviews

Didier R.

Published on 25/05/2023 à 17h25 following a purchase from 11/05/2023

The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...

Translated reviews

Response from Les Trésors d’Érable Published on 13/06/2023

Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen

Mattia V.

Published on 11/05/2023 à 18h37 following a purchase from 26/03/2023

They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money

Translated reviews

Response from Les Trésors d’Érable Published on 30/07/2023

Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t

Jonathan B.

Published on 16/04/2023 à 14h26 following a purchase from 05/04/2023

Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.

Translated reviews

Response from Les Trésors d’Érable Published on 11/05/2023

Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit

Jocelyne A.

Published on 15/04/2023 à 13h08 following a purchase from 04/04/2023

I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery

Translated reviews

Laurent D.

Published on 10/04/2023 à 08h44 following a purchase from 29/03/2023

I did not receive my package

Translated reviews

Response from Les Trésors d’Érable Published on 27/04/2023

Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme

Catherine P.

Published on 19/03/2023 à 11h09 following a purchase from 08/03/2023

I refused my stale order upon arrival

Translated reviews

C. B.

Published on 18/03/2023 à 10h55 following a purchase from 05/03/2023

I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.

Translated reviews

Nadine M.

Published on 26/01/2023 à 19h55 following a purchase from 15/01/2023

A box of cookies completely broken, box also damaged, in a nickel package. I have 3 other boxes ordered with ok box. As it's for gifts, I didn't check. I hope no bad surprises. I will refrain from rating

Translated reviews

LYDIE B.

Published on 20/01/2023 à 10h15 following a purchase from 08/01/2023

I have been a customer of Maple Treasures for several years, the maple syrup is always of very good quality and exceptional but the maple leaf cookies have dropped dramatically in quality and when we opened the boxes we noticed the manufacturing date June 2019, we are in 2023!

Translated reviews

Response from Les Trésors d’Érable Published on 12/02/2023

2019 ? Unsere Website existierte zu diesem Zeitpunkt noch nicht! Dies ist nicht möglich. Wir haben 2020 eröffnet. Die Kuchen kommen von unserem Lieferanten in Kanada, der im September 2022 in Frankreich empfangen wurde.

nicolas C.

Published on 25/12/2022 à 09h22 following a purchase from 12/12/2022

Excellent product. 2 delivery problems on the same order. No response from customer service. Too bad....

Translated reviews

Patrick N.

Published on 02/12/2022 à 11h46 following a purchase from 19/11/2022

Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.

Translated reviews

Response from Les Trésors d’Érable Published on 03/12/2022

Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen

Sylvie P.

Published on 30/10/2022 à 17h58 following a purchase from 19/10/2022

I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me

Translated reviews

Response from Les Trésors d’Érable Published on 01/11/2022

Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.

Céline B.

Published on 06/10/2022 à 17h10 following a purchase from 25/09/2022

The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.

Translated reviews

Stefanie K.

Published on 21/05/2022 à 10h01 following a purchase from 10/05/2022

Delivery fast. However, one product was missing and of the cookies were 2 of 5 packages damaged us open. Have directly written an email to date no response can not recommend the store

Translated reviews

Christine V.

Published on 01/05/2022 à 22h01 following a purchase from 02/04/2022

The boxes arrived dented, I reported it, they called me and said they were going to send them back and I didn't receive anything, I am very disappointed.

Translated reviews

Laurent S.

Published on 11/12/2021 à 18h36 following a purchase from 01/12/2021

product arrived broken. Reported 2 times without response.

Translated reviews

Response from Les Trésors d’Érable Published on 21/12/2021

Guten Abend,
Ihr Ersatzprodukt wurde am 16. Dezember an Sie zurückgeschickt und in Empfang genommen.
Schönen Abend

Josiane L.

Published on 10/11/2021 à 17h33 following a purchase from 15/10/2021

I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!

Translated reviews

Response from Les Trésors d’Érable Published on 11/11/2021

Guten Tag, Madame,
Ihre Bestellung wurde am 19. Oktober an der Relaisstelle zugestellt, am 21. Oktober haben Sie die Rücksendung an den Absender beantragt, und am 25. Oktober um 17:53 Uhr und 26 Sekunden erfolgte die Rückerstattung.
Mit freundlichen Grüßen

grégory G.

Published on 07/09/2021 à 17h58 following a purchase from 24/08/2021

Hello, My order arrived several days after the date I was supposed to, knowing that it was for a gift. This one has not been delivered. However I had taken an option especially for that. I am therefore particularly disappointed by the delivery time not respected despite higher costs.

Translated reviews