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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
2 star reviews
Reset filtersA
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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P
Rating: 2 out of 5
The maple syrup boxes were all crushed while the carton was intact.
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E
Rating: 2 out of 5
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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E
Rating: 2 out of 5
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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M
Rating: 2 out of 5
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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S
Rating: 2 out of 5
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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L
Rating: 2 out of 5
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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S
Rating: 2 out of 5
I am disappointed, the cans of maple syrup were dented despite good packaging.
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R
Rating: 2 out of 5
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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C
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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C
Rating: 2 out of 5
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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N
Rating: 2 out of 5
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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N
Rating: 2 out of 5
Unfortunately, a part of the order is still missing.
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C
Rating: 2 out of 5
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Y
Rating: 2 out of 5
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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C
Rating: 2 out of 5
not warned that my package had arrived
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M
Rating: 2 out of 5
Order not received to date...
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M
Rating: 2 out of 5
I had contacted you to tell you that a bottle of maple syrup was broken. And I never received a response.
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Y
Rating: 2 out of 5
I ordered 3 bottles but only received 2 and paid for 3.
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J
Rating: 2 out of 5
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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A
Rating: 2 out of 5
The products are excellent but the delivery is deplorable
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M
Rating: 2 out of 5
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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M
Rating: 2 out of 5
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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A
Rating: 2 out of 5
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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M
Rating: 2 out of 5
Order received quickly as per specifications
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D
Rating: 2 out of 5
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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A
Rating: 2 out of 5
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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P
Rating: 2 out of 5
Package not delivered on two occasions Dented bottles
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R
Rating: 2 out of 5
Wrong quantity received no follow uo
P
Rating: 2 out of 5
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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S
Rating: 2 out of 5
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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A
Rating: 2 out of 5
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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D
Rating: 2 out of 5
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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