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M
Rating: 4 out of 5
□ Maple cookies deserve to have an expanded choice (with chocolate or marshmallow for example) □ The overshirt really fits very small.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Quality ok but the packaging was not careful, several products arrived very damaged because they were not well secured in the box.
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B
Rating: 4 out of 5
Great
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P
Rating: 4 out of 5
Fast shipping when products are available, well-made package and quality packaging, progress to be made in communication will be the only point to improve.
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N
Rating: 4 out of 5
It's been a few years since I ordered from you and I am very satisfied
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A
Rating: 4 out of 5
Very happy with your merchandise, but very unhappy with the transport with DPD, the delivery never happens as we request.
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A
Rating: 4 out of 5
just too expensive
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C
Rating: 3 out of 5
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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T
Rating: 3 out of 5
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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N
Rating: 4 out of 5
10
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D
Rating: 4 out of 5
The products were just as I expected!
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M
Rating: 4 out of 5
The quality of the products and the speed of delivery make you forget the slightly high price.
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T
Rating: 3 out of 5
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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S
Rating: 3 out of 5
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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J
Rating: 3 out of 5
Comment incomplete and no one warns when we will have the rest of the order
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D
Rating: 4 out of 5
Boxes have some dents
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B
Rating: 4 out of 5
I am very happy to have found the maple tea I was looking for since my trip to Quebec. The cakes arrived broken in the box but are still very good! I will recommend
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G
Rating: 3 out of 5
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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C
Rating: 3 out of 5
Small preparation problem, quantity too small for maple syrup
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V
Rating: 3 out of 5
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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F
Rating: 4 out of 5
only negative remark... the prices are a bit excessive on certain products. Everything else is perfect (quality, speed, packaging....)
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F
Rating: 4 out of 5
very good liqueur, biscuits too but soften quickly, terribly excellent
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D
Rating: 4 out of 5
Nothing
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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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A
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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I
Rating: 4 out of 5
Unfortunately, the goods did not arrive exactly as I ordered. Instead of six half-liter maple water, I received three 1-liter packages.
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V
Rating: 3 out of 5
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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D
Rating: 4 out of 5
I am not satisfied with my last order. I received an email giving me a 15% discount with a minimum around 65€. When I took advantage of this offer, the minimum had risen to 115€! And all this while respecting the deadline. I reported it during my order. No reaction from you! Otherwise, I received the ordered products, but with a 10% discount. Thank you for responding.
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P
Rating: 2 out of 5
The maple syrup boxes were all crushed while the carton was intact.
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J
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
Nothing to report. Between the order and the delivery, everything went very well.
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E
Rating: 2 out of 5
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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E
Rating: 2 out of 5
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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O
Rating: 4 out of 5
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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A
Rating: 4 out of 5
Fast delivery Very serious packaging Delicious products
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M
Rating: 2 out of 5
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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G
Rating: 4 out of 5
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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F
Rating: 3 out of 5
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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N
Rating: 4 out of 5
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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