Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 2, 3 and 4 stars

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M
Marilyne B.
Rating: 4 out of 5
following a purchase from 06/06/2024
Everything went very smoothly and was very well packaged.
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Cyrielle B.
Rating: 2 out of 5
following a purchase from 03/06/2024
I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good
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Jf F.
Rating: 4 out of 5
following a purchase from 02/06/2024
Quality and availability
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Ghislaine D.
Rating: 4 out of 5
following a purchase from 01/06/2024
I received my parcel quickly, it's very good! I haven't tasted it yet, I'll have to check... it's a bit expensive, but if it's very good, it'll do.
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Sabine F.
Rating: 2 out of 5
following a purchase from 17/05/2024
Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine
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Laurence S.
Rating: 3 out of 5
following a purchase from 27/05/2024
The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.
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Henry S.
Rating: 2 out of 5
following a purchase from 25/05/2024
My order has still not been delivered in full
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Alain S.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast and accurate delivery - just a little complicated on the delivery formula... but not important!
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Michel P.
Rating: 3 out of 5
following a purchase from 13/05/2024
Too sweet
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Damien A.
Rating: 2 out of 5
following a purchase from 01/04/2024
Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.
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Marie Christelle B.
Rating: 4 out of 5
following a purchase from 06/05/2024
A liter jug of maple syrup leaked into the parcel, but the rest is fine.
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Marie Claude A.
Rating: 4 out of 5
following a purchase from 06/05/2024
1 item missing on delivery but sent promptly after claim
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Darleen R.
Rating: 3 out of 5
following a purchase from 07/05/2024
The package arrived way too late
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Karine D.
Rating: 3 out of 5
following a purchase from 04/05/2024
Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).
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Nadine M.
Rating: 4 out of 5
following a purchase from 03/05/2024
Very good, as always
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Thierry D.
Rating: 4 out of 5
following a purchase from 03/05/2024
Quality products, fast shipment, delivery a little slower due to DPD pickup relays.
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Isabella W.
Rating: 4 out of 5
following a purchase from 01/05/2024
I am very satisfied, but I think it's a bit of a shame that the maple water is no longer available in the 330ml pack size.
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Genevieve R.
Rating: 4 out of 5
following a purchase from 16/04/2024
Perfect
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Corinne G.
Rating: 4 out of 5
following a purchase from 12/04/2024
Quick arrival
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Rousse M.
Rating: 4 out of 5
following a purchase from 09/04/2024
OK
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William V.
Rating: 4 out of 5
following a purchase from 10/04/2024
you sent me a voucher that didn't work when I paid...That's a bit misleading.
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Marcel L.
Rating: 4 out of 5
following a purchase from 10/04/2024
The parcel was beautifully packaged and the goods were very tasty and fresh. One star deducted because the jar containing the maple butter no longer had a vacuum in the lid and was therefore not sealed tightly. I eat it anyway and for taste 100 points.
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Gaelle S.
Rating: 4 out of 5
following a purchase from 09/04/2024
The products are in conformity but the deliveryman did not deliver the parcel at home I had to recover it in point relay with 10km of my place!
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Marie Z.
Rating: 2 out of 5
following a purchase from 06/04/2024
Very good product to recommend
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Michelle É.
Rating: 4 out of 5
following a purchase from 30/03/2024
Hello, perfect service as always: carefully packed items, well-sealed parcel, only downside was the delivery: some relays were not open when the deliveryman came, fortunately the carrier warned me in time and I was able to change relays: "Les Trésors...." really needs to update its list of relays.
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Judy G.
Rating: 4 out of 5
following a purchase from 30/03/2024
Nothing is perfect! the products I bought are excellent. thank you.
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Karl-Heinz V.
Rating: 4 out of 5
following a purchase from 14/03/2024
Supply is fine, is also the only webshop I know of that has so many Canadian delicacies. Also very affordable! Only point of improvement is the shipping. Despite stock, it sometimes takes a long time before it actually ships, usually after a reminder from me.
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Dominique T.
Rating: 4 out of 5
following a purchase from 26/03/2024
Good product
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Karine R.
Rating: 2 out of 5
following a purchase from 24/03/2024
The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.
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Joost V.
Rating: 3 out of 5
following a purchase from 19/03/2024
Did not receive my promised discount (10%)
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Patrick C.
Rating: 4 out of 5
following a purchase from 19/03/2024
Very good, pleasant in the mouth
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Hoarau J.
Rating: 4 out of 5
following a purchase from 20/03/2024
Shipping costs are a bit expensive...
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Thierry M.
Rating: 3 out of 5
following a purchase from 18/03/2024
order not complete, email sent.
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Pascal V.
Rating: 2 out of 5
following a purchase from 10/03/2024
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
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Albane C.
Rating: 3 out of 5
following a purchase from 09/03/2024
Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.
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Nadezhda T.
Rating: 3 out of 5
following a purchase from 06/03/2024
The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.
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Fabrice P.
Rating: 2 out of 5
following a purchase from 26/02/2024
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
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Tony F.
Rating: 2 out of 5
following a purchase from 24/02/2024
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
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Raffaella M.
Rating: 4 out of 5
following a purchase from 24/02/2024
Excellent wild blueberry juice,I take off one star because I can't get in touch with the staff via email. Written more than once with no response
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Eric H.
Rating: 4 out of 5
following a purchase from 20/02/2024
Perfect except for chronofresh delivery
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