Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 2, 3 and 4 stars

Reset filters
A
Anne C.
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
Translated reviews
C
christian D.
Rating: 4 out of 5
following a purchase from 16/01/2024
Excellent products at a very affordable price
Translated reviews
R
Richard D.
Rating: 4 out of 5
following a purchase from 14/01/2024
No complaints
Translated reviews
J
Julie B.
Rating: 3 out of 5
following a purchase from 14/01/2024
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
Translated reviews
M
Monique C.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good
Translated reviews
B
bernard W.
Rating: 3 out of 5
following a purchase from 10/01/2024
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
Translated reviews
B
Brigitte G.
Rating: 3 out of 5
following a purchase from 08/01/2024
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
Translated reviews
L
Ligoux A.
Rating: 3 out of 5
following a purchase from 02/01/2024
My package was missing 2 products
Translated reviews
L
LAURENCE B.
Rating: 3 out of 5
following a purchase from 05/01/2024
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
Translated reviews
B
benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
Translated reviews
P
Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
Translated reviews
D
David V.
Rating: 3 out of 5
following a purchase from 17/11/2023
Amber syrup is not good. Does not taste like real maple syrup.
Translated reviews
N
Nathalie B.
Rating: 2 out of 5
following a purchase from 20/12/2023
Incomplete order, but payment in full. No news of missing items
Translated reviews
O
Olivier C.
Rating: 4 out of 5
following a purchase from 13/12/2023
All went well.
Translated reviews
G
grebot B.
Rating: 4 out of 5
following a purchase from 21/12/2023
nothing to say, everything is perfect
Translated reviews
C
Catherine K.
Rating: 4 out of 5
following a purchase from 17/12/2023
I did not receive an item I ordered, I received another one instead. Delivery time not respected.
Translated reviews
A
ALINE Y.
Rating: 4 out of 5
following a purchase from 18/12/2023
Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...
Translated reviews
L
Lindsay G.
Rating: 3 out of 5
following a purchase from 14/12/2023
I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.
Translated reviews
J
jean pierre C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order received promptly and as usual exceptional product super
Translated reviews
B
Béatrice D.
Rating: 3 out of 5
following a purchase from 16/12/2023
The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.
Translated reviews
M
Marie-Laure S.
Rating: 4 out of 5
following a purchase from 15/12/2023
I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.
Translated reviews
T
Thierry B.
Rating: 3 out of 5
following a purchase from 14/12/2023
Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.
Translated reviews
M
Martine G.
Rating: 4 out of 5
following a purchase from 12/12/2023
The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.
Translated reviews
D
David N.
Rating: 3 out of 5
following a purchase from 13/12/2023
Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!
Translated reviews
M
Michelle V.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order arrived on time
Translated reviews
D
Denis V.
Rating: 4 out of 5
following a purchase from 12/12/2023
UPS "locker" delivery is disconcerting.
Translated reviews
S
SABRINA R.
Rating: 2 out of 5
following a purchase from 10/12/2023
The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....
Translated reviews
A
Anne Marie M.
Rating: 2 out of 5
following a purchase from 06/12/2023
I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.
Translated reviews
É
Élodie D.
Rating: 3 out of 5
following a purchase from 10/12/2023
Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.
Translated reviews
M
Michelle G.
Rating: 3 out of 5
following a purchase from 09/12/2023
Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!
Translated reviews
M
Max D.
Rating: 4 out of 5
following a purchase from 09/12/2023
In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.
Translated reviews
P
Pierre K.
Rating: 3 out of 5
following a purchase from 10/12/2023
The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)
Translated reviews
D
Dominique R.
Rating: 4 out of 5
following a purchase from 02/12/2023
The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!
Translated reviews
M
Mael B.
Rating: 4 out of 5
following a purchase from 09/12/2023
great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!
Translated reviews
T
Teresa V.
Rating: 4 out of 5
following a purchase from 09/12/2023
The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.
Translated reviews
M
marie-france G.
Rating: 4 out of 5
following a purchase from 01/12/2023
satisfied.
Translated reviews
G
Gérard G.
Rating: 4 out of 5
following a purchase from 09/12/2023
Fast, efficient delivery.
Translated reviews
E
emilie L.
Rating: 3 out of 5
following a purchase from 08/12/2023
The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.
Translated reviews
B
Benjamin C.
Rating: 3 out of 5
following a purchase from 04/12/2023
There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.
Translated reviews
F
Fabrice B.
Rating: 4 out of 5
following a purchase from 06/12/2023
Parcel received well and quickly. One of the products arrived broken inside the parcel and leaked inside (not packed enough and/or indelicate deliveryman?), but replaced very quickly.
Translated reviews