Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 21/11/2023
top-notch products a bit of a snag in delivery but now resolved
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Muriel B.
Rating: 3 out of 5
following a purchase from 21/11/2023
there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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Thierry G.
Rating: 4 out of 5
following a purchase from 16/11/2023
As ordered
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Marie-Jo P.
Rating: 4 out of 5
following a purchase from 13/11/2023
Good products that make up for homesickness.
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Philippe A.
Rating: 4 out of 5
following a purchase from 13/11/2023
Why promote 5 boxes when the packaging can hold 6?
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Joanna D.
Rating: 3 out of 5
following a purchase from 12/11/2023
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
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Yves B.
Rating: 4 out of 5
following a purchase from 09/11/2023
Missing the little bottle of maple syrup as a gift 😃
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Frédéric B.
Rating: 4 out of 5
following a purchase from 06/11/2023
Excellent
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Jean-Phlilippe G.
Rating: 2 out of 5
following a purchase from 23/10/2023
I am disappointed with the products I bought and the delivery time was very long.
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Catherine R.
Rating: 3 out of 5
following a purchase from 02/11/2023
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
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Chrystelle C.
Rating: 2 out of 5
following a purchase from 26/10/2023
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
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Yvan O.
Rating: 4 out of 5
following a purchase from 01/11/2023
Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.
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Juan P.
Rating: 4 out of 5
following a purchase from 27/10/2023
I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.
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Zaira G.
Rating: 4 out of 5
following a purchase from 24/10/2023
One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.
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Beatrice M.
Rating: 2 out of 5
following a purchase from 23/10/2023
I have not received the correct items and still have no reply to my complaint.
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Virginie G.
Rating: 4 out of 5
following a purchase from 21/10/2023
very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).
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Alain C.
Rating: 2 out of 5
following a purchase from 21/10/2023
I am satisfied with the delivery time but I received a product that is not what I ordered.
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Géraldine G.
Rating: 4 out of 5
following a purchase from 23/09/2023
I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad
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Madeleine M.
Rating: 4 out of 5
following a purchase from 15/10/2023
Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.
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Sylvie T.
Rating: 3 out of 5
following a purchase from 14/10/2023
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
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Melodie R.
Rating: 2 out of 5
following a purchase from 09/10/2023
Parcel arrived with two broken items ....
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Francoise T.
Rating: 2 out of 5
following a purchase from 02/10/2023
An expired product, reported immediately but no response from the after-sales service.
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Nathalie D.
Rating: 4 out of 5
following a purchase from 14/08/2023
I appreciate the products of Quebec I went there in July I have only one desire to return.
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Christine F.
Rating: 3 out of 5
following a purchase from 22/09/2023
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
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Laurence O.
Rating: 4 out of 5
following a purchase from 24/09/2023
Good product. Good reception
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Gil L.
Rating: 2 out of 5
following a purchase from 19/09/2023
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
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Response from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
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Kirsten G.
Rating: 4 out of 5
following a purchase from 01/08/2023
Have ordered 4 large Peanutbutter jars .They are unfortunately only durable until the end of 2023 😏
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Thierry G.
Rating: 4 out of 5
following a purchase from 13/09/2023
nickel-plated and compliant
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Franck L.
Rating: 4 out of 5
following a purchase from 05/09/2023
TOO BAD HOME DELIVERY IS NO LONGER POSSIBLE
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Couderc N.
Rating: 3 out of 5
following a purchase from 08/09/2023
Very satisfied with the order excellent products too bad the delivery was a few days late
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Christelle D.
Rating: 3 out of 5
following a purchase from 05/09/2023
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
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Josselin P.
Rating: 4 out of 5
following a purchase from 01/09/2023
Fine
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Betty G.
Rating: 4 out of 5
following a purchase from 02/09/2023
Too bad no cap to close the can To keep the syrup as before In its can Super for maple syrup!!!!
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Lionel B.
Rating: 4 out of 5
following a purchase from 13/08/2023
Good, but a little long compared to the advertised lead time. +1 week.
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Stoecklin Rapp N.
Rating: 2 out of 5
following a purchase from 16/08/2023
Before we received a little discovery gift it was nice. The no 😭😭😭😂
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Martine D.
Rating: 4 out of 5
following a purchase from 12/08/2023
I'm disappointed by the pancake mix. The taste is not what I enjoyed during my stays in Canada...
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Claude B.
Rating: 4 out of 5
following a purchase from 06/08/2023
Too bad I couldn't use my 10% off coupon.
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Georges P.
Rating: 2 out of 5
following a purchase from 13/08/2023
No respect for the delivery location, forced to take the car
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