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L
Rating: 4 out of 5
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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Customer reviews of Les Trésors d’Érable
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9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Did not receive my entire order. Difficulty getting quick responses from customer service...
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C
Rating: 4 out of 5
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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S
Rating: 2 out of 5
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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P
Rating: 4 out of 5
Well received on time. Small downside, the boxes are all dented.
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L
Rating: 2 out of 5
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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N
Rating: 4 out of 5
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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S
Rating: 2 out of 5
I am disappointed, the cans of maple syrup were dented despite good packaging.
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E
Rating: 3 out of 5
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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J
Rating: 4 out of 5
I still haven't received my syrup nor received information on the follow-up
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M
Rating: 4 out of 5
very happy with the package BUT torn on one side as if someone wanted to see inside
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R
Rating: 2 out of 5
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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C
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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A
Rating: 3 out of 5
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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C
Rating: 2 out of 5
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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N
Rating: 2 out of 5
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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I
Rating: 3 out of 5
Good but extremely disappointed with the quality of the textile products
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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B
Rating: 3 out of 5
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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M
Rating: 3 out of 5
Always satisfied with my orders, nothing to complain about.
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C
Rating: 3 out of 5
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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S
Rating: 3 out of 5
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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A
Rating: 3 out of 5
Incomplete and inaccurate order...
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M
Rating: 3 out of 5
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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N
Rating: 2 out of 5
Unfortunately, a part of the order is still missing.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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S
Rating: 3 out of 5
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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O
Rating: 3 out of 5
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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C
Rating: 2 out of 5
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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V
Rating: 3 out of 5
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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C
Rating: 3 out of 5
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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B
Rating: 3 out of 5
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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