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D
Rating: 3 out of 5
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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P
Rating: 4 out of 5
Good, but no follow-up!
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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F
Rating: 4 out of 5
Fast shipping But ... Expiration date too short
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L
Rating: 4 out of 5
Very good plan, effective and fast delivery, and the cakes are excellent
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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D
Rating: 3 out of 5
Perfect
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C
Rating: 4 out of 5
Order delivered quickly but the cookies did not arrive whole. Too bad!
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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E
Rating: 3 out of 5
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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G
Rating: 3 out of 5
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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C
Rating: 4 out of 5
very good
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M
Rating: 4 out of 5
Order arrived very quickly, in very good condition, complete and very good products
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E
Rating: 3 out of 5
Two packets of biscuits were missing from the received package.
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E
Rating: 4 out of 5
I love the products! I took away one star because the cakes were expired.
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Y
Rating: 2 out of 5
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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C
Rating: 2 out of 5
not warned that my package had arrived
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Y
Rating: 4 out of 5
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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J
Rating: 4 out of 5
Excellent
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P
Rating: 3 out of 5
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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S
Rating: 4 out of 5
Too bad the delivery went very badly. UPS regularly messes up like many carriers
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A
Rating: 3 out of 5
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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M
Rating: 3 out of 5
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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M
Rating: 4 out of 5
The quality of the syrup is good. Be careful with the maple butter - it is much smaller than it appears.
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C
Rating: 3 out of 5
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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L
Rating: 4 out of 5
The products met my expectations, but I am surprised by the appearance of the Celebration biscuits which seem to have had temperature change issues... Certainly the expiration date was slightly exceeded (hence the attractive price), but this has never affected the quality of biscuits...
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K
Rating: 3 out of 5
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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M
Rating: 4 out of 5
Excellent service
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J
Rating: 3 out of 5
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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P
Rating: 4 out of 5
No worries about the products which are always very good but complaints about the carrier UPS who did not deliver to the right place.
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E
Rating: 3 out of 5
In fact, the loyalty discount only covers the shipping costs.
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C
Rating: 4 out of 5
Very good products
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A
Rating: 4 out of 5
Good products but I haven't tasted everything yet.
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J
Rating: 4 out of 5
Very good products with welcome decreasing prices... Only the deliveries to relay points need to be improved...
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C
Rating: 4 out of 5
Happy with my purchase, however: encountering issues with the delivery company, I sent a contact request to the seller who never replied.
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J
Rating: 4 out of 5
Pleasant whisky.
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