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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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M
Rating: 3 out of 5
Always satisfied with my orders, nothing to complain about.
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C
Rating: 3 out of 5
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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S
Rating: 3 out of 5
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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A
Rating: 3 out of 5
Incomplete and inaccurate order...
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M
Rating: 3 out of 5
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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N
Rating: 2 out of 5
Unfortunately, a part of the order is still missing.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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S
Rating: 3 out of 5
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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O
Rating: 3 out of 5
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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C
Rating: 2 out of 5
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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V
Rating: 3 out of 5
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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C
Rating: 3 out of 5
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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B
Rating: 3 out of 5
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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D
Rating: 3 out of 5
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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P
Rating: 3 out of 5
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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P
Rating: 4 out of 5
Good, but no follow-up!
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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F
Rating: 4 out of 5
Fast shipping But ... Expiration date too short
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L
Rating: 4 out of 5
Very good plan, effective and fast delivery, and the cakes are excellent
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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D
Rating: 3 out of 5
Perfect
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C
Rating: 4 out of 5
Order delivered quickly but the cookies did not arrive whole. Too bad!
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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E
Rating: 3 out of 5
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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G
Rating: 3 out of 5
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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C
Rating: 4 out of 5
very good
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M
Rating: 4 out of 5
Order arrived very quickly, in very good condition, complete and very good products
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E
Rating: 3 out of 5
Two packets of biscuits were missing from the received package.
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E
Rating: 4 out of 5
I love the products! I took away one star because the cakes were expired.
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Y
Rating: 2 out of 5
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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C
Rating: 2 out of 5
not warned that my package had arrived
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Y
Rating: 4 out of 5
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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