Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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Dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Anne C.
Rating: 2 out of 5
following a purchase from 25/04/2025
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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Marc M.
Rating: 2 out of 5
following a purchase from 21/05/2025
Order received quickly as per specifications
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Didier D.
Rating: 2 out of 5
following a purchase from 16/05/2025
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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Frederic L.
Rating: 4 out of 5
following a purchase from 04/02/2025
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Samuel O.
Rating: 4 out of 5
following a purchase from 08/05/2025
Thank you very much
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Hervé D.
Rating: 4 out of 5
following a purchase from 09/05/2025
Faster delivery times than those indicated.
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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Audrey J.
Rating: 2 out of 5
following a purchase from 04/05/2025
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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Joseph K.
Rating: 4 out of 5
following a purchase from 04/05/2025
satisfied
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Pascal B.
Rating: 2 out of 5
following a purchase from 22/04/2025
Package not delivered on two occasions Dented bottles
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Ryan H.
Rating: 2 out of 5
following a purchase from 15/04/2025
Wrong quantity received no follow uo
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Marianne H.
Rating: 4 out of 5
following a purchase from 12/04/2025
Fast delivery, well packaged, will definitely order again
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Philippe V.
Rating: 2 out of 5
following a purchase from 02/04/2025
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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Martina D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Too bulky packaged. Products are good, but in my opinion, expensive.
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Alain R.
Rating: 4 out of 5
following a purchase from 04/04/2025
Real maple syrup with a good taste that reminds us of our stay in Canada, and for over 30 years this is the only one we have used, previously purchased on another site. Honest price, fast delivery, and serious packaging.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 22/03/2025
Top
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Stevens G.
Rating: 2 out of 5
following a purchase from 08/12/2024
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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Avi E.
Rating: 2 out of 5
following a purchase from 15/03/2025
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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Birgit S.
Rating: 3 out of 5
following a purchase from 16/03/2025
Completely overpriced but VERY delicious
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Arnaud G.
Rating: 4 out of 5
following a purchase from 14/03/2025
A few boxes of cookies were damaged because there was nothing to protect them from the shocks with the cans of maple syrup. The previous identical order was much better in this regard because the boxes of cookies were also in a protective carton.
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Claudine B.
Rating: 4 out of 5
following a purchase from 13/03/2025
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
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Thomas A.
Rating: 3 out of 5
following a purchase from 11/03/2025
Nothing you comment on. Order progressed as one would expect.
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Anne Marie P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
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Valérie H.
Rating: 3 out of 5
following a purchase from 01/03/2025
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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Dylan M.
Rating: 2 out of 5
following a purchase from 27/02/2025
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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Boyer M.
Rating: 3 out of 5
following a purchase from 03/03/2025
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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Aankoop D.
Rating: 3 out of 5
following a purchase from 02/03/2025
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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Olivier B.
Rating: 2 out of 5
following a purchase from 26/02/2025
on my last order, I am missing an item, no news for the moment
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Jérôme D.
Rating: 4 out of 5
following a purchase from 10/01/2025
Order received and very satisfied nevertheless I find that the follow-up of the orders is a little neglected. We pre-ordered an item that was being restocked and we knew that it would be available several weeks later, but we had no news for almost 2 months of the order of over 1000€ that we had placed and paid for. We started to worry, it would be nice to keep customers informed of the progress of orders. If I hadn't come to the news it would have been radio silence and there are so many scams online that it would be really reassuring.
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Thierry D.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very good products! My only disappointment is that I couldn't taste the real maple syrup..!
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Yves G.
Rating: 4 out of 5
following a purchase from 18/02/2025
The right place for those who like Canadian products for their quality, but also for this company's reliability in response and delivery times.
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Samantha C.
Rating: 2 out of 5
following a purchase from 15/02/2025
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
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Virgile D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Curious exchange with after-sales service. I didn't receive the bottle I ordered. They tried to make me believe that it was the same thing (I ordered a cider and received a mix of spirits...), then told me that the reference I ordered no longer existed and that I could choose another reference at the same price, before finally agreeing to refund me. I was not asked to return my product, but at no point did the after-sales service apologize or confirm their error. So I wasn't wronged, but I must admit I didn't find the exchange very commercial or diplomatic.
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Elodie G.
Rating: 3 out of 5
following a purchase from 13/02/2025
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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David L.
Rating: 2 out of 5
following a purchase from 13/02/2025
Both cans of maple syrup were dented
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