Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Excellent maple syrup taste, you can taste the difference. As a maple syrup tester, I can vouch for the quality of the product. A little concern about the best-before date, but in Canada there is no best-before date.
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Dominique T.
Rating: 3 out of 5
following a purchase from 04/02/2025
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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Omar L.
Rating: 4 out of 5
following a purchase from 04/02/2025
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
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Martine C.
Rating: 3 out of 5
following a purchase from 04/02/2025
The ice cider received is not the one I ordered. I left a message on your site.
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Sabina J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
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Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
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Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Maeva P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
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Eric P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Order arrived incomplete but quickly rectified.
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Samuel O.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very fast and efficient THANK YOU
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Sandrine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
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Jürgen K.
Rating: 3 out of 5
following a purchase from 21/01/2025
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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Elisabeth L.
Rating: 3 out of 5
following a purchase from 07/01/2025
All the soup cans arrived dented, but the rest were fine.
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Jeanne L.
Rating: 3 out of 5
following a purchase from 14/01/2025
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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Sylvaine M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Reminds us of our trip to Quebec ☺️
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
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Véronique B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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Hussein M.
Rating: 2 out of 5
following a purchase from 07/01/2025
Free delivery charge of €2.50 for every €100 spent.
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Christine C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
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Jerome C.
Rating: 4 out of 5
following a purchase from 05/01/2025
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
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Hervé P.
Rating: 3 out of 5
following a purchase from 05/01/2025
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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Coralie D.
Rating: 3 out of 5
following a purchase from 02/01/2025
Very good products, long delivery
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Locilia H.
Rating: 4 out of 5
following a purchase from 30/12/2024
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
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Yvon L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Apart from transport: RAS . Do you only have UPS?
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Christian H.
Rating: 4 out of 5
following a purchase from 28/12/2024
Good product, fast delivery, careful packaging
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Alexandre C.
Rating: 4 out of 5
following a purchase from 27/12/2024
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
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Gilbert R.
Rating: 3 out of 5
following a purchase from 27/12/2024
I do not understand that the delivery address is not respected.
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Bernard G.
Rating: 4 out of 5
following a purchase from 28/12/2024
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Just 1 little long for the delivery.
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Klod B.
Rating: 4 out of 5
following a purchase from 18/12/2024
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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Celine M.
Rating: 3 out of 5
following a purchase from 23/12/2024
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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Christelle F.
Rating: 4 out of 5
following a purchase from 19/12/2024
the products really come from Canada
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Emilie D.
Rating: 2 out of 5
following a purchase from 19/12/2024
Gift box received completely broken, a pity as it was for a Christmas present.
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Sabine G.
Rating: 3 out of 5
following a purchase from 17/12/2024
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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Marie Laure M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Very fast, too bad the gift box was damaged...
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Jörg F.
Rating: 3 out of 5
following a purchase from 13/11/2024
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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Sylviane S.
Rating: 4 out of 5
following a purchase from 15/12/2024
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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Claire T.
Rating: 3 out of 5
following a purchase from 15/12/2024
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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Bietry F.
Rating: 3 out of 5
following a purchase from 13/12/2024
UPS delivery charges were not mentioned in the order.
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