Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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Mélanie B.
Rating: 3 out of 5
following a purchase from 12/12/2024
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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Elizabeth S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Everything delivered to your satisfaction
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Clément G.
Rating: 3 out of 5
following a purchase from 12/12/2024
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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Jorge F.
Rating: 2 out of 5
following a purchase from 29/11/2024
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
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Morgane D.
Rating: 2 out of 5
following a purchase from 10/12/2024
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
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Annie V.
Rating: 4 out of 5
following a purchase from 08/12/2024
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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Nathalie L.
Rating: 2 out of 5
following a purchase from 04/12/2024
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
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Sylvie B.
Rating: 2 out of 5
following a purchase from 09/12/2024
The order was not complete
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Marion A.
Rating: 2 out of 5
following a purchase from 23/11/2024
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
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Martine W.
Rating: 2 out of 5
following a purchase from 05/12/2024
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
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Suzy Q.
Rating: 3 out of 5
following a purchase from 05/12/2024
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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Riccomi A.
Rating: 4 out of 5
following a purchase from 29/11/2024
JC liked it. Very good product!
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Philippe C.
Rating: 2 out of 5
following a purchase from 02/12/2024
bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
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Christian R.
Rating: 2 out of 5
following a purchase from 30/11/2024
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
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Charlotte D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Fast, well packed, tip top
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Anne C.
Rating: 3 out of 5
following a purchase from 04/12/2024
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
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Ryan C.
Rating: 4 out of 5
following a purchase from 30/11/2024
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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Emmanuel D.
Rating: 2 out of 5
following a purchase from 29/11/2024
I was not notified of the arrival of my parcel at the relay point.
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Pascale A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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Christophe F.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
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Alain D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
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Adeline F.
Rating: 2 out of 5
following a purchase from 29/11/2024
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
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Marie Jose S.
Rating: 3 out of 5
following a purchase from 01/12/2024
The delivery was correct, there was still maple syrup in a box and on the jars.
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Isabelle D.
Rating: 3 out of 5
following a purchase from 02/12/2024
Order arrived in poor condition
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Anssi L.
Rating: 2 out of 5
following a purchase from 03/12/2024
Courier UPS Lost My package.
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Corinne C.
Rating: 2 out of 5
following a purchase from 02/12/2024
I sent a message and a sms and got zero response.too bad.
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Dominique C.
Rating: 4 out of 5
following a purchase from 01/12/2024
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
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Monique T.
Rating: 2 out of 5
following a purchase from 27/11/2024
Order received but gift box not included. Message sent to customer service and no reply!
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Pascale C.
Rating: 3 out of 5
following a purchase from 29/11/2024
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
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Karinne C.
Rating: 3 out of 5
following a purchase from 27/11/2024
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
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Lavenu S.
Rating: 4 out of 5
following a purchase from 28/11/2024
Everything was very well packed.
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Alexia C.
Rating: 4 out of 5
following a purchase from 26/11/2024
Good
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Marie Agathe R.
Rating: 3 out of 5
following a purchase from 26/11/2024
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
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Nicolas V.
Rating: 2 out of 5
following a purchase from 26/11/2024
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
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Hugues P.
Rating: 4 out of 5
following a purchase from 26/11/2024
we're waiting for Christmas to taste the products!!!
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Lydia V.
Rating: 2 out of 5
following a purchase from 26/11/2024
The box arrived ripped at the lid joint and therefore unusable.
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Véronique M.
Rating: 4 out of 5
following a purchase from 26/11/2024
very fast but the boxes of cakes were covered in dust. Not very good.
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Jessica G.
Rating: 4 out of 5
following a purchase from 25/11/2024
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
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Andree B.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good
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