Customer reviews of Les Trésors d’Érable

apart from the pallet incident on one product, we are satisfied with the products we received.

Very good product

very good,

very good and fast delivery.

Neat packaging and fast delivery 👍

The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.

I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad

the syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....

Speed of delivery

Order well received

I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.

Parcel arrived but with one product missing.

Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.

Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.

This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.

Good products; however, the maple cookies were broken on arrival.

Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.

change nothing

Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...

Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...

On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...

Fast delivery , good products

When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.

The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.

Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.

Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.

1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you

I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.

Popular products for many years...

I'm glad I had trouble ordering from your site, but now you'll remember me.

👍Au top

I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.

Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .

Good products

The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.

I had a problem with my delivery, my parcel was empty (fault of the deliveryman or my residence). So I can't assess the quality of the product. However, Céline was very understanding and refunded my order after several reminders. Thank you for that, Céline! A service that does its best to satisfy its customers.

Very nice chair but the finish leaves something to be desired, which is a shame... I have photos but I can't put them up.

Great service, great products, arrived quickly! Only issue was some of the packaging was damaged since the box was too big.

I haven't tasted everything, but the infusions are already very good, as is the sugar.

concerning my order, everything went very well. I put 4 stars and not 5 concerning the delivery part. I paid for delivery with DHL, I chose a collection point and this was not respected even though it was open and accessible. What's more, the deliveryman failed to tell me in which relay point he had finally delivered my parcel... I only got the notification "DELIVER" at the relay point I had chosen by e-mail, and not the new address... after calling DHL I was told they would keep me informed, I'm still waiting today. I was the one who went to the nearest relay points to see if they had my parcel, fortunately with good results.