Customer reviews of Les Trésors d’Érable

Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...

Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...

On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...

Fast delivery , good products

When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.

The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.

Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.

Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.

1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you

I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.

Popular products for many years...

I'm glad I had trouble ordering from your site, but now you'll remember me.

👍Au top

I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.

Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .

Good products

The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.

I had a problem with my delivery, my parcel was empty (fault of the deliveryman or my residence). So I can't assess the quality of the product. However, Céline was very understanding and refunded my order after several reminders. Thank you for that, Céline! A service that does its best to satisfy its customers.

Very nice chair but the finish leaves something to be desired, which is a shame... I have photos but I can't put them up.

Great service, great products, arrived quickly! Only issue was some of the packaging was damaged since the box was too big.

I haven't tasted everything, but the infusions are already very good, as is the sugar.

concerning my order, everything went very well. I put 4 stars and not 5 concerning the delivery part. I paid for delivery with DHL, I chose a collection point and this was not respected even though it was open and accessible. What's more, the deliveryman failed to tell me in which relay point he had finally delivered my parcel... I only got the notification "DELIVER" at the relay point I had chosen by e-mail, and not the new address... after calling DHL I was told they would keep me informed, I'm still waiting today. I was the one who went to the nearest relay points to see if they had my parcel, fortunately with good results.

Everything went very smoothly and was very well packaged.

I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good

Quality and availability

I received my parcel quickly, it's very good! I haven't tasted it yet, I'll have to check... it's a bit expensive, but if it's very good, it'll do.

Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine

The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.

My order has still not been delivered in full

Fast and accurate delivery - just a little complicated on the delivery formula... but not important!

Too sweet

Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.

A liter jug of maple syrup leaked into the parcel, but the rest is fine.

1 item missing on delivery but sent promptly after claim

The package arrived way too late

Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).

Very good, as always

Quality products, fast shipment, delivery a little slower due to DPD pickup relays.

I am very satisfied, but I think it's a bit of a shame that the maple water is no longer available in the 330ml pack size.

Perfect