Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.
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Marie Z.
Rating: 2 out of 5
following a purchase from 06/04/2024
Very good product to recommend
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Karine R.
Rating: 2 out of 5
following a purchase from 24/03/2024
The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.
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Pascal V.
Rating: 2 out of 5
following a purchase from 10/03/2024
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
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Fabrice P.
Rating: 2 out of 5
following a purchase from 26/02/2024
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
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Tony F.
Rating: 2 out of 5
following a purchase from 24/02/2024
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
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Nathalie F.
Rating: 2 out of 5
following a purchase from 08/02/2024
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
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Sandrine P.
Rating: 2 out of 5
following a purchase from 15/01/2024
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
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Nathalie B.
Rating: 2 out of 5
following a purchase from 20/12/2023
Incomplete order, but payment in full. No news of missing items
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SABRINA R.
Rating: 2 out of 5
following a purchase from 10/12/2023
The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....
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Anne Marie M.
Rating: 2 out of 5
following a purchase from 06/12/2023
I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.
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joelle A.
Rating: 2 out of 5
following a purchase from 01/12/2023
1 packet of pancake flour burst in the parcel! It was everywhere.
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jean-claude W.
Rating: 2 out of 5
following a purchase from 02/12/2023
A gift was planned but all I received was an empty box.
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marine J.
Rating: 2 out of 5
following a purchase from 21/11/2023
We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.
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Karine M.
Rating: 2 out of 5
following a purchase from 26/11/2023
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
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David S.
Rating: 2 out of 5
following a purchase from 24/11/2023
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
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christine B.
Rating: 2 out of 5
following a purchase from 25/11/2023
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
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Jacques-Aurelien S.
Rating: 2 out of 5
following a purchase from 25/11/2023
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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jean-phlilippe G.
Rating: 2 out of 5
following a purchase from 23/10/2023
I am disappointed with the products I bought and the delivery time was very long.
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Chrystelle C.
Rating: 2 out of 5
following a purchase from 26/10/2023
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
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Beatrice M.
Rating: 2 out of 5
following a purchase from 23/10/2023
I have not received the correct items and still have no reply to my complaint.
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Alain C.
Rating: 2 out of 5
following a purchase from 21/10/2023
I am satisfied with the delivery time but I received a product that is not what I ordered.
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Melodie R.
Rating: 2 out of 5
following a purchase from 09/10/2023
Parcel arrived with two broken items ....
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Francoise T.
Rating: 2 out of 5
following a purchase from 02/10/2023
An expired product, reported immediately but no response from the after-sales service.
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Gil L.
Rating: 2 out of 5
following a purchase from 19/09/2023
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
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Response from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
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stoecklin rapp N.
Rating: 2 out of 5
following a purchase from 16/08/2023
Before we received a little discovery gift it was nice. The no 😭😭😭😂
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georges P.
Rating: 2 out of 5
following a purchase from 13/08/2023
No respect for the delivery location, forced to take the car
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Patricia V.
Rating: 2 out of 5
following a purchase from 07/08/2023
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
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jean-pierre C.
Rating: 2 out of 5
following a purchase from 01/08/2023
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
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Gérard G.
Rating: 2 out of 5
following a purchase from 30/07/2023
My parcel was hijacked and I was not informed of the cause.
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Francis R.
Rating: 2 out of 5
following a purchase from 29/06/2023
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
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JEAN A.
Rating: 2 out of 5
following a purchase from 28/06/2023
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
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Michelle É.
Rating: 2 out of 5
following a purchase from 08/05/2023
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
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Gérard M.
Rating: 2 out of 5
following a purchase from 14/04/2023
Maple Trees are unable to ensure proper delivery by their chosen carriers.
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Michele V.
Rating: 2 out of 5
following a purchase from 07/05/2023
One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed
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Patric B.
Rating: 2 out of 5
following a purchase from 23/04/2023
Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.
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Francis R.
Rating: 2 out of 5
following a purchase from 11/03/2023
Very good cookie but the price of delivery is too high.
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Vincent C.
Rating: 2 out of 5
following a purchase from 29/12/2022
I order on this site for a specific brand of maple syrup. Not available individually... So I order the batch of 5 which is available. And the opening of the package I have a copy of the syrup that I ordered and 4 of another brand. Commercial manipulation, hello.
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ORELIE S.
Rating: 2 out of 5
following a purchase from 20/12/2022
Big problem with the deliveryman GLS. My parcel went back to the supplier without me being informed (the supplier was not informed either!!) Great reactivity from Maple Treasures. The delivery was catastrophic, my package was not delivered to the delivery point I had chosen...I did not get my order in time for Christmas. I am very disappointed with the delivery company. If the delivery person is the same for a next order, I will think twice before ordering.
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