Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Site that takes the order without having the product in stock and without informing you about it. Fortunately, the product is completely in accordance with the description.
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Laurence A.
Rating: 3 out of 5
following a purchase from 01/06/2026
I have not received the sugar carafes.... And no expected date.
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Valerie L.
Rating: 3 out of 5
following a purchase from 31/05/2026
The expiration date is in 1 year. Usually, canned goods have longer dates. We will have to consume the 10 cans quickly! We are a bit disappointed about that. Otherwise, fast delivery and well packaged.
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Guy G.
Rating: 3 out of 5
following a purchase from 25/05/2026
I returned two items regarding the "Maple Syrup Celebration Leaf Cookies" and to this day I have not heard back about this return, so I am not entirely satisfied with this company, which is why I cannot give 5 stars.
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Micheline H.
Rating: 3 out of 5
following a purchase from 21/05/2026
Very short expiration dates are not appreciated
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Sylvie B.
Rating: 3 out of 5
following a purchase from 14/05/2026
The carrier delivered us cakes in crumbs. What a pity
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Tiphaine G.
Rating: 3 out of 5
following a purchase from 10/05/2026
Careful and fast shipping, however out of the 5 cans of maple syrup, 4 were very dented while the package was not damaged and the glass jars intact. This suggests that the cans were already sent damaged.
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Camille B.
Rating: 3 out of 5
following a purchase from 28/04/2026
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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Tony P.
Rating: 3 out of 5
following a purchase from 27/04/2026
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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Theo H.
Rating: 3 out of 5
following a purchase from 15/04/2026
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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Stephane B.
Rating: 3 out of 5
following a purchase from 14/04/2026
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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Joanne R.
Rating: 3 out of 5
following a purchase from 12/04/2026
Comment incomplete and no one warns when we will have the rest of the order
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Gaelle T.
Rating: 3 out of 5
following a purchase from 08/03/2026
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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Cartier C.
Rating: 3 out of 5
following a purchase from 24/03/2026
Small preparation problem, quantity too small for maple syrup
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Virginie S.
Rating: 3 out of 5
following a purchase from 22/03/2026
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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Vincent T.
Rating: 3 out of 5
following a purchase from 30/11/2025
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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Fabienne Y.
Rating: 3 out of 5
following a purchase from 16/12/2025
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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Daniel M.
Rating: 3 out of 5
following a purchase from 15/12/2025
Did not receive my entire order. Difficulty getting quick responses from customer service...
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Etienne D.
Rating: 3 out of 5
following a purchase from 08/12/2025
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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Agnes B.
Rating: 3 out of 5
following a purchase from 30/11/2025
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
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Isabelle L.
Rating: 3 out of 5
following a purchase from 30/11/2025
Good but extremely disappointed with the quality of the textile products
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Bernd B.
Rating: 3 out of 5
following a purchase from 13/06/2025
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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Martine L.
Rating: 3 out of 5
following a purchase from 25/11/2025
Always satisfied with my orders, nothing to complain about.
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Christelle R.
Rating: 3 out of 5
following a purchase from 22/11/2025
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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Sylviane H.
Rating: 3 out of 5
following a purchase from 24/11/2025
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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Anne Sophie B.
Rating: 3 out of 5
following a purchase from 22/11/2025
Incomplete and inaccurate order...
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Michelle É.
Rating: 3 out of 5
following a purchase from 22/11/2025
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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Sandrine M.
Rating: 3 out of 5
following a purchase from 16/11/2025
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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Olivier R.
Rating: 3 out of 5
following a purchase from 15/11/2025
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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Veronique B.
Rating: 3 out of 5
following a purchase from 10/11/2025
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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Christian C.
Rating: 3 out of 5
following a purchase from 09/11/2025
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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Bailleul V.
Rating: 3 out of 5
following a purchase from 05/11/2025
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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Damien M.
Rating: 3 out of 5
following a purchase from 08/11/2025
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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Philippe R.
Rating: 3 out of 5
following a purchase from 13/08/2025
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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Danielle C.
Rating: 3 out of 5
following a purchase from 13/10/2025
Perfect
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Emilie T.
Rating: 3 out of 5
following a purchase from 04/10/2025
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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Ghislain P.
Rating: 3 out of 5
following a purchase from 01/10/2025
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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Evelyne D.
Rating: 3 out of 5
following a purchase from 26/09/2025
Two packets of biscuits were missing from the received package.
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Paul C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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Anne Lise Q.
Rating: 3 out of 5
following a purchase from 02/09/2025
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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