English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
Translated reviews
Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
3 star reviews
Reset filtersJ
Rating: 3 out of 5
Only received 1 out of 4 liters, but they shipped the missing syrup fast
Translated reviews
D
Rating: 3 out of 5
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
Translated reviews
D
Rating: 3 out of 5
the initial delivery date was not respected. Best regards
Translated reviews
J
Rating: 3 out of 5
Fast delivery but a bit disappointed by the product
Translated reviews
T
Rating: 3 out of 5
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
Translated reviews
C
Rating: 3 out of 5
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
Translated reviews
B
Rating: 3 out of 5
Completely overpriced but VERY delicious
Translated reviews
T
Rating: 3 out of 5
Nothing you comment on. Order progressed as one would expect.
V
Rating: 3 out of 5
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
Translated reviews
B
Rating: 3 out of 5
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
Translated reviews
A
Rating: 3 out of 5
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
Translated reviews
E
Rating: 3 out of 5
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
Translated reviews
D
Rating: 3 out of 5
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
Translated reviews
M
Rating: 3 out of 5
The ice cider received is not the one I ordered. I left a message on your site.
Translated reviews
J
Rating: 3 out of 5
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
Translated reviews
E
Rating: 3 out of 5
All the soup cans arrived dented, but the rest were fine.
Translated reviews
J
Rating: 3 out of 5
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
Translated reviews
V
Rating: 3 out of 5
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
Translated reviews
H
Rating: 3 out of 5
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
Translated reviews
C
Rating: 3 out of 5
Very good products, long delivery
Translated reviews
G
Rating: 3 out of 5
I do not understand that the delivery address is not respected.
Translated reviews
C
Rating: 3 out of 5
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
Translated reviews
S
Rating: 3 out of 5
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
Translated reviews
J
Rating: 3 out of 5
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
Translated reviews
C
Rating: 3 out of 5
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
Translated reviews
B
Rating: 3 out of 5
UPS delivery charges were not mentioned in the order.
Translated reviews
M
Rating: 3 out of 5
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
Translated reviews
C
Rating: 3 out of 5
The parcel arrived fine but it's a shame I didn't get any samples from the store.
Translated reviews
S
Rating: 3 out of 5
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
Translated reviews
A
Rating: 3 out of 5
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
Translated reviews
C
Rating: 3 out of 5
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Translated reviews
A
Rating: 3 out of 5
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Translated reviews
M
Rating: 3 out of 5
The delivery was correct, there was still maple syrup in a box and on the jars.
Translated reviews
I
Rating: 3 out of 5
Order arrived in poor condition
Translated reviews
P
Rating: 3 out of 5
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
Translated reviews
K
Rating: 3 out of 5
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
Translated reviews
M
Rating: 3 out of 5
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
Translated reviews
T
Rating: 3 out of 5
Missing gift box
Translated reviews
A
Rating: 3 out of 5
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
Translated reviews