Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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Corinne A.
Rating: 3 out of 5
following a purchase from 01/09/2025
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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Karsten B.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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John Q.
Rating: 3 out of 5
following a purchase from 22/08/2025
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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Eric T.
Rating: 3 out of 5
following a purchase from 22/08/2025
In fact, the loyalty discount only covers the shipping costs.
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Georges P.
Rating: 3 out of 5
following a purchase from 25/07/2025
we are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards
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Alexandre M.
Rating: 3 out of 5
following a purchase from 18/07/2025
I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...
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Anne Marie C.
Rating: 3 out of 5
following a purchase from 30/06/2025
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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Jorne B.
Rating: 3 out of 5
following a purchase from 13/06/2025
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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Dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Birgit S.
Rating: 3 out of 5
following a purchase from 16/03/2025
Completely overpriced but VERY delicious
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Thomas A.
Rating: 3 out of 5
following a purchase from 11/03/2025
Nothing you comment on. Order progressed as one would expect.
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Valérie H.
Rating: 3 out of 5
following a purchase from 01/03/2025
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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Boyer M.
Rating: 3 out of 5
following a purchase from 03/03/2025
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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Aankoop D.
Rating: 3 out of 5
following a purchase from 02/03/2025
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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Elodie G.
Rating: 3 out of 5
following a purchase from 13/02/2025
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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Dominique T.
Rating: 3 out of 5
following a purchase from 04/02/2025
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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Martine C.
Rating: 3 out of 5
following a purchase from 04/02/2025
The ice cider received is not the one I ordered. I left a message on your site.
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Jürgen K.
Rating: 3 out of 5
following a purchase from 21/01/2025
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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Elisabeth L.
Rating: 3 out of 5
following a purchase from 07/01/2025
All the soup cans arrived dented, but the rest were fine.
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Jeanne L.
Rating: 3 out of 5
following a purchase from 14/01/2025
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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Véronique B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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Hervé P.
Rating: 3 out of 5
following a purchase from 05/01/2025
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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Coralie D.
Rating: 3 out of 5
following a purchase from 02/01/2025
Very good products, long delivery
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Gilbert R.
Rating: 3 out of 5
following a purchase from 27/12/2024
I do not understand that the delivery address is not respected.
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Celine M.
Rating: 3 out of 5
following a purchase from 23/12/2024
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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Sabine G.
Rating: 3 out of 5
following a purchase from 17/12/2024
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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Jörg F.
Rating: 3 out of 5
following a purchase from 13/11/2024
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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Claire T.
Rating: 3 out of 5
following a purchase from 15/12/2024
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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Bietry F.
Rating: 3 out of 5
following a purchase from 13/12/2024
UPS delivery charges were not mentioned in the order.
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Mélanie B.
Rating: 3 out of 5
following a purchase from 12/12/2024
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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Clément G.
Rating: 3 out of 5
following a purchase from 12/12/2024
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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Suzy Q.
Rating: 3 out of 5
following a purchase from 05/12/2024
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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Anne C.
Rating: 3 out of 5
following a purchase from 04/12/2024
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
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Christophe F.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
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Alain D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
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