Customer reviews of Les Trésors d’Érable

Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.

Error on cake order. Maple ordered and blueberry delivered. I don't like it.

No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.

Fast service, but several boxes of cookies arrive with a whole row of broken ones.

Maple sugar pecan pralines best before date passed

There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication

The box for preparing the pancakes was open.

Poor packaging in the parcel. Cookies completely smashed

I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.

I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad

the syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....

Parcel arrived but with one product missing.

Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...

The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.

I'm glad I had trouble ordering from your site, but now you'll remember me.

The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.

The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.

Too sweet

The package arrived way too late

Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).

Did not receive my promised discount (10%)

order not complete, email sent.

Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.

The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.

Cool

Good products, but prices are too high

Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...

For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.

I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.

My package was missing 2 products

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

Amber syrup is not good. Does not taste like real maple syrup.

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.