Customer reviews of Les Trésors d’Érable

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Benjamin C.

Rating: 3 out of 5

Published on 19/12/2023 à 15h53 following a purchase from 04/12/2023

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

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Jeannine L.

Rating: 3 out of 5

Published on 18/12/2023 à 23h40 following a purchase from 03/12/2023

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

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Valérie P.

Rating: 3 out of 5

Published on 18/12/2023 à 10h40 following a purchase from 07/12/2023

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

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Thomas P.

Rating: 3 out of 5

Published on 17/12/2023 à 09h11 following a purchase from 05/12/2023

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

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Nicolas E.

Rating: 3 out of 5

Published on 15/12/2023 à 08h38 following a purchase from 27/11/2023

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)

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Jana W.

Rating: 3 out of 5

Published on 14/12/2023 à 16h18 following a purchase from 04/12/2023

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

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Marjorie D.

Rating: 3 out of 5

Published on 10/12/2023 à 14h22 following a purchase from 29/11/2023

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

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Michelle É.

Rating: 3 out of 5

Published on 06/12/2023 à 21h47 following a purchase from 26/11/2023

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

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Muriel B.

Rating: 3 out of 5

Published on 04/12/2023 à 08h19 following a purchase from 21/11/2023

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

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Joanna D.

Rating: 3 out of 5

Published on 23/11/2023 à 15h55 following a purchase from 12/11/2023

I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...

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Catherine R.

Rating: 3 out of 5

Published on 13/11/2023 à 16h51 following a purchase from 02/11/2023

I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Christine F.

Rating: 3 out of 5

Published on 08/10/2023 à 08h53 following a purchase from 22/09/2023

I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.

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couderc N.

Rating: 3 out of 5

Published on 18/09/2023 à 18h58 following a purchase from 08/09/2023

Very satisfied with the order excellent products too bad the delivery was a few days late

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Christelle D.

Rating: 3 out of 5

Published on 16/09/2023 à 14h10 following a purchase from 05/09/2023

The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...

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Perfumo A.

Rating: 3 out of 5

Published on 20/08/2023 à 08h48 following a purchase from 09/08/2023

I purchased cookies that arrived all crumbled

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Xavier H.

Rating: 3 out of 5

Published on 09/08/2023 à 09h20 following a purchase from 15/07/2023

I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.

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Alain T.

Rating: 3 out of 5

Published on 25/07/2023 à 09h24 following a purchase from 11/03/2023

Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....

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Uwe F.

Rating: 3 out of 5

Published on 17/07/2023 à 11h21 following a purchase from 28/06/2023

The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.

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Simone C.

Rating: 3 out of 5

Published on 06/07/2023 à 08h47 following a purchase from 24/06/2023

The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!

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Frederic S.

Rating: 3 out of 5

Published on 25/06/2023 à 11h11 following a purchase from 15/06/2023

Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.

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Céline G.

Rating: 3 out of 5

Published on 09/06/2023 à 17h56 following a purchase from 26/05/2023

The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.

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Volker S.

Rating: 3 out of 5

Published on 12/05/2023 à 11h50 following a purchase from 30/04/2023

Have received order only half. Other half was delivered after complaint

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Mélissa S.

Rating: 3 out of 5

Published on 26/04/2023 à 16h04 following a purchase from 15/04/2023

I ordered a box set but did not receive the glasses

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ARNAUD M.

Rating: 3 out of 5

Published on 23/04/2023 à 17h00 following a purchase from 12/04/2023

Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.

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Marie-claudine B.

Rating: 3 out of 5

Published on 21/04/2023 à 19h11 following a purchase from 10/04/2023

Satisfied with the products but problem with the delivery. Error of relay package and no explanation.

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Chantal D.

Rating: 3 out of 5

Published on 30/03/2023 à 17h43 following a purchase from 18/03/2023

Perfect

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Laurence M.

Rating: 3 out of 5

Published on 18/03/2023 à 09h32 following a purchase from 03/03/2023

One of the 2 boxes containing the bottles of whisky was damaged. It's a pity when you know that these are boxes that we want to offer and that the boxes are invoiced.

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Anaïs O.

Rating: 3 out of 5

Published on 05/03/2023 à 18h10 following a purchase from 23/02/2023

I ordered a nice box of Sortilège cream whiskey. Visually I was supposed to receive a beautiful black bottle with a maple leaf on it. At the reception I discover a banal bottle all black without leaf, box exploded fortunately the glasses were packed separately. This box was a gift to offer, I was really disappointed, I will not recommend.

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Jean-Pierre V.

Rating: 3 out of 5

Published on 15/02/2023 à 09h21 following a purchase from 31/01/2023

There was a problem of delivery from 24 to 48h, we passed to 7 days. Your products are excellent, remains the gin to taste but delivery 24 to 48h we passed to 7 days. Scalded cat fears cold water

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Fabienne B.

Rating: 3 out of 5

Published on 11/02/2023 à 21h20 following a purchase from 30/01/2023

I am missing two packages of chocolate cookies not received make the package and already reported Thank you for seeing and answering me because I paid in full

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Sophie K.

Rating: 3 out of 5

Published on 04/02/2023 à 18h56 following a purchase from 23/01/2023

Beautiful products that unfortunately are not readily available if you do not live in or near a major city.

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jean-pierre C.

Rating: 3 out of 5

Published on 19/01/2023 à 23h44 following a purchase from 08/01/2023

Since a few months, the mention GOLDEN TASTE is no longer engraved on the box but replaced by a sticky label. Inside the syrup is BORNE with a pronounced taste that I like much less. I have the feeling to have been deceived. It is unpleasant.

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Aurore B.

Rating: 3 out of 5

Published on 16/01/2023 à 23h36 following a purchase from 05/01/2023

Hello. I am quite happy with my order but I am still one to have received a batch of cookies with an expiration date so short. That is to say almost 1 month before eating the cookies. While I brought back 3 weeks ago from Canada, the same brand and they have an expiration date of several months.

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Valérie C.

Rating: 3 out of 5

Published on 28/12/2022 à 22h14 following a purchase from 15/12/2022

Always good products offered. A fast delivery. Just to note that it is a pity that the visual does not always correspond to the description, because it misleads the customer. (In other for the "blueberry paste"). It would be wise to pay attention to this to avoid any misunderstanding. E-mails remained unanswered, but the problem was solved by phone; i.e. waiting for reimbursement and reception of a new box .... for the 5 stars.

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Véronique J.

Rating: 3 out of 5

Published on 22/12/2022 à 22h01 following a purchase from 10/12/2022

Problem with the delivery. The deliveryman did not find the relay package indicated in the order, so he was late and was delivered in another relay.

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Frederique C.

Rating: 3 out of 5

Published on 22/12/2022 à 21h29 following a purchase from 10/12/2022

Very fast shipping. Quality product. But do not know the allergens in the products. Too bad. The family will enjoy it.

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Rémi H.

Rating: 3 out of 5

Published on 16/12/2022 à 17h54 following a purchase from 02/12/2022

Very good, very fast. But one of the ingredients ordered and paid for, was not in the package delivered. I've sent you an email and I still haven't had an answer... Thanks in advance

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FRANCOIS T.

Rating: 3 out of 5

Published on 13/12/2022 à 19h08 following a purchase from 01/12/2022

package arrived partially opened, gift box damaged inside the package.bottles of beer (well protected) and gin have resisted

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Frida R.

Rating: 3 out of 5

Published on 08/12/2022 à 22h49 following a purchase from 27/11/2022

The carrier is lamentable.

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