Customer reviews of Les Trésors d’Érable

Hello. I am quite happy with my order but I am still one to have received a batch of cookies with an expiration date so short. That is to say almost 1 month before eating the cookies. While I brought back 3 weeks ago from Canada, the same brand and they have an expiration date of several months.

Always good products offered. A fast delivery. Just to note that it is a pity that the visual does not always correspond to the description, because it misleads the customer. (In other for the "blueberry paste"). It would be wise to pay attention to this to avoid any misunderstanding. E-mails remained unanswered, but the problem was solved by phone; i.e. waiting for reimbursement and reception of a new box .... for the 5 stars.

Problem with the delivery. The deliveryman did not find the relay package indicated in the order, so he was late and was delivered in another relay.

Very fast shipping. Quality product. But do not know the allergens in the products. Too bad. The family will enjoy it.

Very good, very fast. But one of the ingredients ordered and paid for, was not in the package delivered. I've sent you an email and I still haven't had an answer... Thanks in advance

package arrived partially opened, gift box damaged inside the package.bottles of beer (well protected) and gin have resisted

The carrier is lamentable.

I have not received the entire order (two boxes are missing) and no notice from you for the balance...

I ordered a pack of 5 cans of amber and 5 cans of gold when I received 9 amber and 1 gold. Not to mention that 80% of the cans are well dented while well packaged. In short they have refourgués me what they do not expose in sale to the public. Very disappointed

No problem on the product, but delivery via GLS catastrophic, not in the center indicates, requiring several intervention to recover the package

A part of the delivery arrived normally. On the other hand the carrier for the frozen products did not respect the delivery instructions and did not warn us.

The maple sugar I ordered was ok, but the Sortilège "maple cream" (poor little sister to the "Coureur des bois" version) was not great at all. It was more like cream of bad whiskey washed down with water, flavored with a maple syrup *flavor* and not the real thing.

The 5 metal containers for the maple syrup are all pressed in. 3 of 5 cookie wrappers are also pressed in. They were supposed to be gifts!

arrived in due form but the box offered is unfortunately very damaged

Offering an empty gift box and letting the order think it's a box of cakes is borderline, when will the next order be ????

The top is whiskey

high prices

quality product, easy to order, but the delivery is not great, 2 times damaged package

The delivery is still a problem, GLS is not allowed to drop the packages on the proposed site... my package is wandering several days before finally arriving at my home at my request... We must remove this site from the proposals ... thank you ... otherwise, the products are top ...

Disappointed by the lack of seriousness of the packaging. Product missing 2 times in a row...

Some products are not of good quality

The product is perfect and would have justified the 5 stars. But the shipping was not a good experience. Having paid for a home delivery, the delivery man came right during the 2 hours of the week with no one at home and I had to go pick up the package in a store that was not very accessible (difficult parking). So if I had let him do it (delivery in a relay), I would have paid less for delivery and chosen a more easily accessible shop... so a not good customer experience at all. I probably could have chosen the delivery date (but I didn't see the feature, as with other delivery companies) and the delivery guy didn't come a second time. Are there any sites selling the same products with clearer delivery? I'll look into it.

It seems to me after a simple calculation that your jugs do not contain 1 liter each but 1/4de gallon, can you certify me this volume.

Shipping costs too high. Correct packaging and delivery time.

Delivery to be improved

The parcel was sent quickly but...one star less for a jar of unscrewed maple jelly that spilled into the parcel fortunately without touching too many other things....and a second star less because no way to arrange to have the jelly delivered again as it was out of stock.I had to ask if I could send the same jelly but with Espelette chillies which was the same price but I had no news... For an order of more than 230e.... a little effort of communication would have been appreciated. I'm very pleased with the quality of the product and the service.

Positive: Conforming products and fast shipping. Arrived on time. Negative: I asked for it to be a gift but paid for gift wrap unnecessarily as nothing was wrapped. The invoice with all the prices was sent to the person I was giving it to. And finally, I had written a little note (suggested by the site) which NEVER arrived. For the purchase of the poutine cheese you have to pay 20€ extra delivery and on top of that, it didn't arrive at the same time as the rest of the order... so the person had to be at home 2 days in a row otherwise, no delivery. In short, yes it was nice to offer products from Quebec but several things (for which I paid) are to be reviewed. It's a shame

Delivery problem: the chosen parcel relay Epicerie de la gare in Chatou having refused to take the parcel delivered by the carrier!

My order is missing an item that has been invoiced

The poor tracking of the carrier prevented me from placing an order for Christmas to avoid a delay in delivery and not having my order in time. I reported it by email to Trésors d'Erable without any answer. The relay point broke its contract, resulting in a change of relay point and a delay in delivery - I only found out about this when I went to the news centre.

I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products

Too bad I found the mustard jar open

Very fast delivery. Everything was fine except for a metal can of maple syrup that was stuck. I decanted the contents into another container. It was not a gift, fortunately. I love the products on this site.

The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!

Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.

A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.

I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.

I could not apply the promised discount, I got a coupon but I have to recommend

My package was incomplete when it was delivered.

Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.