Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
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anne marie P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
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Jérôme D.
Rating: 4 out of 5
following a purchase from 10/01/2025
Order received and very satisfied nevertheless I find that the follow-up of the orders is a little neglected. We pre-ordered an item that was being restocked and we knew that it would be available several weeks later, but we had no news for almost 2 months of the order of over 1000€ that we had placed and paid for. We started to worry, it would be nice to keep customers informed of the progress of orders. If I hadn't come to the news it would have been radio silence and there are so many scams online that it would be really reassuring.
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Thierry D.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very good products! My only disappointment is that I couldn't taste the real maple syrup..!
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Yves G.
Rating: 4 out of 5
following a purchase from 18/02/2025
The right place for those who like Canadian products for their quality, but also for this company's reliability in response and delivery times.
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Virgile D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Curious exchange with after-sales service. I didn't receive the bottle I ordered. They tried to make me believe that it was the same thing (I ordered a cider and received a mix of spirits...), then told me that the reference I ordered no longer existed and that I could choose another reference at the same price, before finally agreeing to refund me. I was not asked to return my product, but at no point did the after-sales service apologize or confirm their error. So I wasn't wronged, but I must admit I didn't find the exchange very commercial or diplomatic.
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Akil M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Excellent maple syrup taste, you can taste the difference. As a maple syrup tester, I can vouch for the quality of the product. A little concern about the best-before date, but in Canada there is no best-before date.
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Omar L.
Rating: 4 out of 5
following a purchase from 04/02/2025
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
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SABINA J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
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Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
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JEAN-PIERRE F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
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Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Maeva P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
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Eric P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Order arrived incomplete but quickly rectified.
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samuel O.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very fast and efficient THANK YOU
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Sandrine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
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Sylvaine M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Reminds us of our trip to Quebec ☺️
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
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Christine C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
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JEROME C.
Rating: 4 out of 5
following a purchase from 05/01/2025
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
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Locilia H.
Rating: 4 out of 5
following a purchase from 30/12/2024
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
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Yvon L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Apart from transport: RAS . Do you only have UPS?
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christian H.
Rating: 4 out of 5
following a purchase from 28/12/2024
Good product, fast delivery, careful packaging
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Alexandre C.
Rating: 4 out of 5
following a purchase from 27/12/2024
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
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Bernard G.
Rating: 4 out of 5
following a purchase from 28/12/2024
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Just 1 little long for the delivery.
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Klod B.
Rating: 4 out of 5
following a purchase from 18/12/2024
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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Christelle F.
Rating: 4 out of 5
following a purchase from 19/12/2024
the products really come from Canada
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Marie Laure M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Very fast, too bad the gift box was damaged...
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Sylviane S.
Rating: 4 out of 5
following a purchase from 15/12/2024
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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Eeses J.
Rating: 4 out of 5
following a purchase from 11/12/2024
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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Elizabeth S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Everything delivered to your satisfaction
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annie V.
Rating: 4 out of 5
following a purchase from 08/12/2024
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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Riccomi A.
Rating: 4 out of 5
following a purchase from 29/11/2024
JC liked it. Very good product!
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Charlotte D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Fast, well packed, tip top
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Ryan C.
Rating: 4 out of 5
following a purchase from 30/11/2024
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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Pascale A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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DOMINIQUE C.
Rating: 4 out of 5
following a purchase from 01/12/2024
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
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Lavenu S.
Rating: 4 out of 5
following a purchase from 28/11/2024
Everything was very well packed.
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Alexia C.
Rating: 4 out of 5
following a purchase from 26/11/2024
Good
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