Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

4 star reviews

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H
Hugues P.
Rating: 4 out of 5
following a purchase from 26/11/2024
we're waiting for Christmas to taste the products!!!
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Véronique M.
Rating: 4 out of 5
following a purchase from 26/11/2024
very fast but the boxes of cakes were covered in dust. Not very good.
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Jessica G.
Rating: 4 out of 5
following a purchase from 25/11/2024
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
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Andree B.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good
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Wolfgang F.
Rating: 4 out of 5
following a purchase from 19/11/2024
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
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Kyle C.
Rating: 4 out of 5
following a purchase from 18/11/2024
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
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Alexis D.
Rating: 4 out of 5
following a purchase from 15/11/2024
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
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Michèle F.
Rating: 4 out of 5
following a purchase from 16/11/2024
Received quickly but one box was torn.
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Ludovic B.
Rating: 4 out of 5
following a purchase from 14/11/2024
Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.
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Chantal B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.
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Annick M.
Rating: 4 out of 5
following a purchase from 12/11/2024
Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...
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Roland C.
Rating: 4 out of 5
following a purchase from 10/11/2024
Satisfactory delivery time
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Harald H.
Rating: 4 out of 5
following a purchase from 08/11/2024
The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas
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Veronique E.
Rating: 4 out of 5
following a purchase from 09/11/2024
Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone
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Aurélie T.
Rating: 4 out of 5
following a purchase from 10/11/2024
Very good product . Fast delivery
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Lucia F.
Rating: 4 out of 5
following a purchase from 04/11/2024
Received everything in excellent condition shipping with DHL is a guarantee.
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Annie T.
Rating: 4 out of 5
following a purchase from 04/11/2024
Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.
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Jean baptiste V.
Rating: 4 out of 5
following a purchase from 14/10/2024
After calling the after-sales service, I was reimbursed for the missing item.
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Hillary S.
Rating: 4 out of 5
following a purchase from 22/10/2024
Super happy with our order aside from one of the maple syrups leaking. Otherwise, super glad I’m able to get a taste of home while living abroad
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Nathalie R.
Rating: 4 out of 5
following a purchase from 20/10/2024
Order delivered quickly. One product was out of stock (not when I ordered). I would have preferred a later delivery rather than a refund. I'll have to recommend it with shipping costs...
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Alexandra B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Perfect service!
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Benjamine C.
Rating: 4 out of 5
following a purchase from 11/10/2024
Fast delivery
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Stephane K.
Rating: 4 out of 5
following a purchase from 30/09/2024
Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.
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Frédérique V.
Rating: 4 out of 5
following a purchase from 27/09/2024
apart from the pallet incident on one product, we are satisfied with the products we received.
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Karine M.
Rating: 4 out of 5
following a purchase from 25/09/2024
Very good product
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Alain M.
Rating: 4 out of 5
following a purchase from 23/09/2024
very good,
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peggy B.
Rating: 4 out of 5
following a purchase from 20/09/2024
very good and fast delivery.
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Frederic N.
Rating: 4 out of 5
following a purchase from 23/09/2024
Neat packaging and fast delivery 👍
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Cyril L.
Rating: 4 out of 5
following a purchase from 17/09/2024
The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.
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Eleonora B.
Rating: 4 out of 5
following a purchase from 05/09/2024
Speed of delivery
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Laurette D.
Rating: 4 out of 5
following a purchase from 02/09/2024
Order well received
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Edith J.
Rating: 4 out of 5
following a purchase from 31/08/2024
Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.
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JOCELYNE S.
Rating: 4 out of 5
following a purchase from 01/09/2024
Good products; however, the maple cookies were broken on arrival.
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Valentin D.
Rating: 4 out of 5
following a purchase from 25/08/2024
Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.
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jean pierre C.
Rating: 4 out of 5
following a purchase from 25/08/2024
change nothing
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Sylvie R.
Rating: 4 out of 5
following a purchase from 07/08/2024
On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...
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catherine S.
Rating: 4 out of 5
following a purchase from 01/08/2024
Fast delivery , good products
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Agnès D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.
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Rose-Marie M.
Rating: 4 out of 5
following a purchase from 28/07/2024
Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.
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Matthias E.
Rating: 4 out of 5
following a purchase from 22/07/2024
1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you
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