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H
Rating: 1 out of 5
I still haven't received my order
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Customer reviews of Les Verts Moutons
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 770 published reviews
Summary of reviews
Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
1 star review
Reset filtersF
Rating: 1 out of 5
Today, March 27, I still haven't received anything; so I am unhappy and dismayed.
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M
Rating: 1 out of 5
Completely satisfied
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F
Rating: 1 out of 5
broken glass received
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J
Rating: 1 out of 5
the charcoal stick is too light. In an open carafe, it keeps falling when we pour water. After several days of use, I removed and stored them.
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Response from Les Verts Moutons
Hello Julie, We are sorry to hear that your experience was not satisfactory and we thank you for your feedback. In the first few days of use, it is normal for the charcoal stick to float. Its very porous structure initially contains air, and it takes a little time for the pores to soak up water. This phase can sometimes take up to a small week. During this time, the stick may rise to the surface and move in the carafe when pouring water. Once well soaked, it becomes denser and generally stays at the bottom. Your feedback is valuable and helps us improve the information provided so that use is simpler and clearer from the start. Best regards. The team of Green Sheep
A
Rating: 1 out of 5
After trials, my water still smelled of chlorine and other tastes that I cannot identify. I am therefore disappointed. It's really a shame, I hoped to get rid of all that.
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Response from Les Verts Moutons
Hello, we take note of your disappointment. We invite you to contact our customer service ([email protected]) to find the most relevant solution to resolve this inconvenience: usage and maintenance advice, exchange or refund. Have a nice day!
I
Rating: 1 out of 5
Hello, I expected to have less limescale and that is not the case at all.
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Response from Les Verts Moutons
Hello Isabelle, have you contacted our customer service ([email protected]) to get information on the optimal usage conditions? If your batch is defective, please know that you also have a 'Satisfaction or Money Back' guarantee of 2 months or we can arrange an exchange. We are here to listen to you!
C
Rating: 1 out of 5
The smell is too irritating, it is not natural, I am sorry....; thank you for changing
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Response from Les Verts Moutons
Hello Chantal, we are particularly surprised by your comment: our ceramic beads are made from a perfectly neutral material, which gives no taste or smell to tap water, let alone an irritating smell! Please feel free to contact our customer service ([email protected]) to explain your comment.
C
Rating: 1 out of 5
This is the second time I contact the company regarding a defective Cera bottle and I have received no response. I am really disappointed.
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Response from Les Verts Moutons
Hello Céline, we acknowledge your message and apologize for this inconvenience. It seems that you have not received the last message from our customer service, following several exchanges. We were proposing to send you a new intox filter (since it seems that this is the part that is causing the problem). We were simply waiting for confirmation of the shipping address. Otherwise, this filter will be shipped to you on March 10. Have a nice weekend, The Green Sheep Team
A
Rating: 1 out of 5
I paid the delivery fees in chronopost 18.70 € and the delivery was "converted" to colissimo, order placed on January 2nd and my daughter received her gift on the 10th. When I asked for a refund for the delivery, no one bothered to respond to me. I will never come back to you again.
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Response from Les Verts Moutons
Hello Agnès, we acknowledge your message and understand your disappointment. We have opened a complaint file with our carrier to identify the source of this error. However, upon verification, we have not received any message from you. The customer service will contact you as soon as possible to offer you compensation.
A
Rating: 1 out of 5
Well, to this day, I still haven't received my order...
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Response from Les Verts Moutons
Hello Rolande, we have opened a complaint file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!
A
Rating: 1 out of 5
I did not receive my order.
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Response from Les Verts Moutons
Hello Chloe, We are sorry for this inconvenience. According to the Colissimo tracking, your package has been at the pickup point since March 28, it is now being returned to the sender. We will contact you as soon as we receive it to resend it to you. Best regards, The Green Sheep Team
A
Rating: 1 out of 5
Package put in another mailbox! That is to say in the box below mine! Fortunately, overflowing mail, I was able to grab the package! But after 3 days that I had this idea! After putting up a notice locally, etc... it is very unpleasant!
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Response from Les Verts Moutons
Hello, we are sincerely sorry for this error by the Post, perfectly independent of our will, and we understand your dissatisfaction. We hope that the speed of delivery, the responsiveness of our customer service, and the quality of our products will compensate for this inconvenience.
A
Rating: 1 out of 5
No improvement in the water observed. Disappointed.
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Response from Les Verts Moutons
Good evening, We acknowledge your message and sincerely apologize for this inconvenience. The number of ceramic beads per liter is not an "exact science" and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not wish to encourage overconsumption (this is sufficient in 95% of cases). However, when the water is heavily chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. This should restore their proper functioning. Thank you for keeping us informed. If this still does not suit you, under our Satisfaction or Money Back guarantee, please feel free to return the product for a refund. Best regards, The Green Sheep Team
A
Rating: 1 out of 5
I sent an email to return my order because the necklace was not the right size. No response to date
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Response from Les Verts Moutons
Hello, following the product exchange, we hope that your order now gives you complete satisfaction. Have a nice day!
A
Rating: 1 out of 5
Bad delivery
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A
Rating: 1 out of 5
Hello, we acknowledge your message but have no trace of your email. Did you address it correctly to customer service at [email protected]? We remain at your disposal and wish you a nice day.
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Response from Les Verts Moutons
Hello, we acknowledge your message but have no record of your email. Did you address it correctly to the customer service at [email protected]? We remain at your disposal and wish you a nice day.
A
Rating: 1 out of 5
I still haven't received my order after 10 days.
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Response from Les Verts Moutons
Hello, your order from July 15 was shipped on July 16 and delivered on July 19 to the pickup point you selected. We invite you to pick it up with your ID. Have a nice day!
A
Rating: 1 out of 5
You are asking me to evaluate an order that I still have not received
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Response from Les Verts Moutons
Hello Sylvie, according to the information provided by Colissimo, your order placed on Friday, May 14 and shipped on Wednesday, May 18 was delivered to you on Friday, May 20. Could you please confirm if you have found it? For all claims: [email protected] Have a nice day!
A
Rating: 1 out of 5
I did not receive my order!
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Response from Les Verts Moutons
Hello Amélie, according to the information provided by Colissimo, your order placed on Friday, January 15 and shipped on Wednesday, January 20 was indeed delivered to you on Friday, January 22. Could you confirm this? Have a nice day!
A
Rating: 1 out of 5
The package was delivered open, no merchandise inside. Twice I sent an email, to date no response from the green sheep. Therefore, I cannot evaluate the product even though I am already convinced. However, the after-sales service, given the circumstances, is not really up to par. We are in a confinement period, but it remains very long nonetheless
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Response from Les Verts Moutons
Hello Nicolas, we are sincerely sorry for this inconvenience beyond our control. The Post has not yet returned your package to us, however, we will resend your order today. On the other hand, upon checking, we have not received any email from you at Customer Service. Do not hesitate to contact us at the address: [email protected]!
A
Rating: 1 out of 5
I still do not have the order, yet there was a colissimo of 5.8€. For the rest of the notes, I am waiting to have the beads. I hope there will be a commercial gesture.
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Response from Les Verts Moutons
Hello Didier, verification made with the Post Office, your package was indeed delivered on January 7th. We are sorry for this delay independent of our will. Do not hesitate to leave us your opinion on the beads! Have a nice day