Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
Too few choices regarding delivery. I had chosen a post office open on Saturday morning, the other times were not compatible with my work schedule. You are not responsible, but I went to the post office on Saturday 8/11 and it was closed. I couldn't pick up my package.
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Response from Les Verts Moutons
Hello Martine, we take note of your comment. Please know that we currently offer delivery by tracked letter, home delivery by Colissimo without signature, or delivery at a pickup point in the La Poste Pickup network, the leader in France with its 15,500 points and 1,100 lockers. Obviously, we cannot be held responsible for the hours of each post office. However, we remain open to any suggestions from you to improve our delivery proposal.
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Isabelle B.
Rating: 1 out of 5
following a purchase from 25/10/2025
Hello, I expected to have less limescale and that is not the case at all.
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Response from Les Verts Moutons
Hello Isabelle, have you contacted our customer service ([email protected]) to get information on the optimal usage conditions? If your batch is defective, please know that you also have a 'Satisfaction or Money Back' guarantee of 2 months or we can arrange an exchange. We are here to listen to you!
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Chantal D.
Rating: 1 out of 5
following a purchase from 01/10/2025
The smell is too irritating, it is not natural, I am sorry....; thank you for changing
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Response from Les Verts Moutons
Hello Chantal, we are particularly surprised by your comment: our ceramic beads are made from a perfectly neutral material, which gives no taste or smell to tap water, let alone an irritating smell! Please feel free to contact our customer service ([email protected]) to explain your comment.
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Liliane F.
Rating: 3 out of 5
following a purchase from 27/09/2025
The limescale deposit in my appliances remains significant even if it is less
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Sabine L.
Rating: 2 out of 5
following a purchase from 20/09/2025
I find that the bottle is not very airtight, especially at the diffuser for inserting the beads and at the cap where the hook for the strap hurts my hands
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Response from Les Verts Moutons
Hello Sabine, if your item does not meet your satisfaction, we invite you to contact customer service at [email protected] to proceed with an exchange or a refund. Best regards
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Christian B.
Rating: 4 out of 5
following a purchase from 11/09/2025
Good
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Response from Les Verts Moutons
Thank you for your support. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Liliane F.
Rating: 3 out of 5
following a purchase from 28/08/2025
At the bottom of my kettle, there is still limescale that has not adhered to the walls but is still present. No change in my air humidifier (I have put about forty in). Good results on my sleep apnea respirator. The price seems a bit high for the results.
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Acheteur Vérifié
Rating: 4 out of 5
I am happy
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Response from Les Verts Moutons
Thank you for your support and your positive feedback on our products. Your 4 stars encourage us to continue our mission of environmental preservation with enthusiasm.
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Sylvie J.
Rating: 4 out of 5
following a purchase from 23/07/2025
Could be better by avoiding sending 30 ceramic beads in a large cardboard package. Hello economic lesson!!!!
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Response from Les Verts Moutons
Thank you for taking the time to write us this comment, which we will take into account. Your 4 stars encourage us to continue enthusiastically with our mission of environmental preservation.
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Acheteur Vérifié
Rating: 2 out of 5
Quickly address the ordered product that has already been resolved by the customer
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Response from Les Verts Moutons
Hello Mrs. Le Corroller-Esarte, your order from June 17 was shipped the same day by tracked letter. Verification with the Post Office shows that this letter seems to have been delayed or lost. We have just opened a complaint file. Please excuse us for this inconvenience beyond our control. According to our guarantee, your order will be reshipped to you within 24 to 48 hours maximum. We hope this solution will give you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Response from Les Verts Moutons
Thank you very much for your support and your positive appreciation of our customer service. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Will they last long?
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Response from Les Verts Moutons
Thank you very much for your support and your positive appreciation of our ceramic beads. Please know that they are designed to last about ten years! Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
It's been 8 days since my dog has been wearing this collar and no ticks so far
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Response from Les Verts Moutons
Thank you for your feedback, we are delighted that this product suits you! Your 4 stars encourage us to continue our mission for co-responsible and natural solutions with enthusiasm.
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Acheteur Vérifié
Rating: 3 out of 5
I followed the advice given but the water still has its unpleasant taste. Maybe over time, the 'beads' will absorb the taste more, we'll see...
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Response from Les Verts Moutons
Thank you for your feedback. If the unpleasant taste of the water persists, we recommend rinsing the pearls with white vinegar before the first use for better results. The number of pearls per liter may also vary depending on the quality of the water – feel free to add a little more if necessary. If these usage tips are not enough, customer service is of course at your disposal. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
I recently bought beads to put in my kettle permanently.. I am quite disappointed because the water is still as cloudy and as hard... I don't understand.
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Response from Les Verts Moutons
Thank you for your feedback. If the effect on the limescale is insufficient, we recommend thoroughly cleaning the pearls with white vinegar at the same time as the kettle's reservoir, for better results. Our customer service is available for any maintenance and usage advice. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
We have very hard water and even if it is better, it is not miraculous.
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Response from Les Verts Moutons
Indeed, ceramic pearls do not claim to be "miraculous" at all! But they strongly contribute to the reduction of limestone in your carafes and your household appliances :) For best results, we suggest rinsing the pearls with white vinegar from time to time, at the same time as you clean your containers.
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Acheteur Vérifié
Rating: 4 out of 5
Super happy with the quality of the water with the ceramic pearls
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Response from Les Verts Moutons
Thank you very much for your testimony, we are very happy to know that you appreciate our products! Your 5 stars encourage us to continue enthusiastically with our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
The ceramic pearls seem effective. Use only with cold water. I just find them very expensive to buy.
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Response from Les Verts Moutons
Thank you for your support, we are delighted to know that you appreciate our products. We take note of your comment on the price; it should also be considered that these are products that last about ten years :-) In any case, know that your 4 stars encourage us to continue our mission of environmental preservation with enthusiasm.
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Acheteur Vérifié
Rating: 3 out of 5
I had to pay extremely high customs charges (23 CHF for 75 CHF). It was a very bad surprise. It's not worth ordering products from your site to be sent to Switzerland.
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Response from Les Verts Moutons
Hello Astrid, We are sorry to hear that you had a bad surprise with the customs fees. Unfortunately, these fees are imposed by the Swiss authorities and are beyond our control. We understand that this can be frustrating and we thank you for your feedback. We will explore solutions to improve the experience of our Swiss customers by communicating more clearly about these potential fees. Have a nice day, The team at Les Verts Moutons
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Acheteur Vérifié
Rating: 4 out of 5
The package was lost but after contacting customer service, the problem was resolved
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Response from Les Verts Moutons
Hello, thank you for taking the time to testify about the quick and effective handling of this delivery issue by our customer service. We hope that our products give you complete satisfaction. Please know that your 4 stars encourage us to continue our mission in favor of environmental preservation!
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Acheteur Vérifié
Rating: 4 out of 5
clear site order received quickly just missing an informative product notice in the package there is information on the site of course but the notice you sent me by email was more complete thank you
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Response from Les Verts Moutons
Thank you very much for your 4 stars, we are delighted to know that you appreciate our products. We take note of your comment and will adjust the product sheet accordingly.
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