Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
In the kettle, despite 25 pearls, the water is cloudy and has limescale so I am disappointed about that...
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Response from Les Verts Moutons
Hello Delphine, we acknowledge your message. Please feel free to contact our after-sales service to find a solution (maintenance and usage advice or exchange if the product is defective), by email: [email protected]. Have a nice day!
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Celine V.
Rating: 1 out of 5
following a purchase from 22/02/2025
This is the second time I contact the company regarding a defective Cera bottle and I have received no response. I am really disappointed.
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Response from Les Verts Moutons
Hello Céline, we acknowledge your message and apologize for this inconvenience. It seems that you have not received the last message from our customer service, following several exchanges. We were proposing to send you a new intox filter (since it seems that this is the part that is causing the problem). We were simply waiting for confirmation of the shipping address. Otherwise, this filter will be shipped to you on March 10. Have a nice weekend, The Green Sheep Team
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Pierre-Nicolas C.
Rating: 4 out of 5
following a purchase from 19/02/2025
50 cl bottle protection socks Megas used!! (Previous purchases 2020 or 2021....) Why can't we find this accessory?
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Response from Les Verts Moutons
Hello Pierre-Nicolas, we take good note of your remark. You can find the replacement part on our site at the following address: https://lesvertsmoutons.com/collections/accessoires/products/pieces-detachees-ceragourde?variant=46315260379303 Have a nice day, The Verts Moutons Team
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Marie L.
Rating: 4 out of 5
following a purchase from 07/02/2025
Speed of delivery and quality of the product
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Sylvie A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Order ok, fast and careful shipping. I would have appreciated that the bottle came with a user guide. For the toothpaste, there is no information in French.
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Response from Les Verts Moutons
Hello Sylvie, we take good note of your remark. We will resend you the user guide (provided in principle on the label attached to the bottle) by email. Regarding the toothpaste, it is indeed a product made in Austria, so the label is in German. You will find all the explanations in French here: https://lesvertsmoutons.com/collections/bien-etre/products/perles-ceramique-dentifrice Have a nice day!
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Mich�Le G.
Rating: 4 out of 5
following a purchase from 13/02/2025
Easy to use and the product corresponds well to what was announced. My tap water is now very drinkable, without the unpleasant smell of chlorine. Thank you
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Response from Les Verts Moutons
Thank you immensely for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Ease of use and maintenance for a reasonable cost.
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Response from Les Verts Moutons
Thank you immensely for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of environmental preservation.
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Acheteur Vérifié
Rating: 1 out of 5
I paid the delivery fees in chronopost 18.70 € and the delivery was "converted" to colissimo, order placed on January 2nd and my daughter received her gift on the 10th. When I asked for a refund for the delivery, no one bothered to respond to me. I will never come back to you again.
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Response from Les Verts Moutons
Hello Agnès, we acknowledge your message and understand your disappointment. We have opened a complaint file with our carrier to identify the source of this error. However, upon verification, we have not received any message from you. The customer service will contact you as soon as possible to offer you compensation.
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Acheteur Vérifié
Rating: 4 out of 5
Neatly presented and fast delivery. Just one regret: these items remain expensive for the average person…
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Response from Les Verts Moutons
Hello, thank you for your 4 stars and thank you for taking the time to give us this feedback. Regarding the price of our products, it is also important to consider that the ceramic is effective for about ten years. Using 15 ceramic beads therefore costs about 10 cents per month to enjoy tap water again, which remains very reasonable, especially when compared to the price of bottled water :-)
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Acheteur Vérifié
Rating: 2 out of 5
Order from December 1st still not received....
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Response from Les Verts Moutons
Hello Martine, we acknowledge your message. Upon verification, your order shipped by us on December 2 is still in transit on the postal logistics platforms. You will be contacted as soon as possible by our after-sales service to find a solution!
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Acheteur Vérifié
Rating: 4 out of 5
extremely short timeframe, well done to you, and the filters give a better taste to the water, I am very happy!
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Response from Les Verts Moutons
Thank you very much for your testimony and your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
For now, the water tastes good. I just hope it lasts.
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Response from Les Verts Moutons
Thank you very much for your testimony and your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, if possible improve the tracking of shipments
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Response from Les Verts Moutons
Thank you for this testimony and for your support, we are delighted to know that you appreciate our products. The tracking of shipments on the Post interface has indeed experienced failures in recent days, we regret it just like you. Your 4 stars encourage us to continue our mission of environmental preservation with enthusiasm.
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Acheteur Vérifié
Rating: 3 out of 5
It is good to inform the customer of all the fees that accompany their order. Although I took advantage of the sales on your site, I had to pay too many shipping fees (an additional 14 euros tax on the value of the 18 euro Colissimo). The delivery fees therefore cost me more than the item itself (25.03 euros)! P.S.: I also live in overseas in a French department! Otherwise, despite a longer wait than expected, I appreciate day by day the quality of your product. Finally a step for me for less plastic for the planet. So thank you! And good continuation.
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Regarding shipping costs, it is true that the shipping rates for overseas imposed on us by carriers and the Post have increased significantly over the past year and that we are unfortunately forced to pass some of it on to our customers. Please know that your 3 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Very good customer service. The website is well structured, it is easy to order via the platform. In case of issues with delivery, customer service is very responsive and caring, offering appropriate solutions.
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received the beads?!
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Response from Les Verts Moutons
Hello, your package has been waiting for you at your pickup point until the deadline. It has been reshipped since yesterday. Unless you request a reshipment, we will proceed with its refund upon receipt. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
I told you by message I cannot use it as a drink it constipated me and prevented me from sleeping I put it in my fridge and in the electric kettle you probably can't do anything about it but ceramic I didn't think of clay and it's not marked I should have known that the ceramic comes from clay but no I didn't think of it that's why I put 3
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Acheteur Vérifié
Rating: 4 out of 5
Speed,
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of preserving the environment.
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Acheteur Vérifié
Rating: 2 out of 5
I placed the beads with the fruits but that does not prevent them from rotting very quickly.
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Response from Les Verts Moutons
Hello Christine, we take good note of your comment. In order to provide you with the best response, could you please specify how many fruits and what type you placed on the beads? In the shade or in the sun?
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Acheteur Vérifié
Rating: 2 out of 5
I need to receive my order to be able to evaluate it.
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Response from Les Verts Moutons
Hello, we take note of your message and forward it to the Orders department to investigate your package. They will get back to you as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
The package had to be returned because your logistics provider made a mistake during shipping.
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Response from Les Verts Moutons
Hello Elcie, We thank you for your feedback and would like to sincerely apologize for the shipping error you encountered. We understand how frustrating this must have been and we sincerely regret this inconvenience. Please be assured that we take such incidents very seriously. We have already taken measures with our logistics provider to prevent this from happening again in the future. Thank you for your understanding and patience. Best regards, The Green Sheep
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order,
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Response from Les Verts Moutons
Hello Françoise, we have opened a claim file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!
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Acheteur Vérifié
Rating: 1 out of 5
Well, to this day, I still haven't received my order...
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Response from Les Verts Moutons
Hello Rolande, we have opened a complaint file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!
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