Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
I paid the delivery fees in chronopost 18.70 € and the delivery was "converted" to colissimo, order placed on January 2nd and my daughter received her gift on the 10th. When I asked for a refund for the delivery, no one bothered to respond to me. I will never come back to you again.
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Response from Les Verts Moutons
Hello Agnès, we acknowledge your message and understand your disappointment. We have opened a complaint file with our carrier to identify the source of this error. However, upon verification, we have not received any message from you. The customer service will contact you as soon as possible to offer you compensation.
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Acheteur Vérifié
Rating: 4 out of 5
Neatly presented and fast delivery. Just one regret: these items remain expensive for the average person…
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Response from Les Verts Moutons
Hello, thank you for your 4 stars and thank you for taking the time to give us this feedback. Regarding the price of our products, it is also important to consider that the ceramic is effective for about ten years. Using 15 ceramic beads therefore costs about 10 cents per month to enjoy tap water again, which remains very reasonable, especially when compared to the price of bottled water :-)
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Acheteur Vérifié
Rating: 2 out of 5
Order from December 1st still not received....
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Response from Les Verts Moutons
Hello Martine, we acknowledge your message. Upon verification, your order shipped by us on December 2 is still in transit on the postal logistics platforms. You will be contacted as soon as possible by our after-sales service to find a solution!
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Acheteur Vérifié
Rating: 4 out of 5
extremely short timeframe, well done to you, and the filters give a better taste to the water, I am very happy!
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Response from Les Verts Moutons
Thank you very much for your testimony and your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
For now, the water tastes good. I just hope it lasts.
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Response from Les Verts Moutons
Thank you very much for your testimony and your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, if possible improve the tracking of shipments
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Response from Les Verts Moutons
Thank you for this testimony and for your support, we are delighted to know that you appreciate our products. The tracking of shipments on the Post interface has indeed experienced failures in recent days, we regret it just like you. Your 4 stars encourage us to continue our mission of environmental preservation with enthusiasm.
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Acheteur Vérifié
Rating: 4 out of 5
Very good customer service. The website is well structured, it is easy to order via the platform. In case of issues with delivery, customer service is very responsive and caring, offering appropriate solutions.
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received the beads?!
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Response from Les Verts Moutons
Hello, your package has been waiting for you at your pickup point until the deadline. It has been reshipped since yesterday. Unless you request a reshipment, we will proceed with its refund upon receipt. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
Speed,
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of preserving the environment.
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Acheteur Vérifié
Rating: 2 out of 5
I placed the beads with the fruits but that does not prevent them from rotting very quickly.
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Response from Les Verts Moutons
Hello Christine, we take good note of your comment. In order to provide you with the best response, could you please specify how many fruits and what type you placed on the beads? In the shade or in the sun?
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Acheteur Vérifié
Rating: 2 out of 5
I need to receive my order to be able to evaluate it.
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Response from Les Verts Moutons
Hello, we take note of your message and forward it to the Orders department to investigate your package. They will get back to you as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order,
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Response from Les Verts Moutons
Hello Françoise, we have opened a claim file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!
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Acheteur Vérifié
Rating: 1 out of 5
Well, to this day, I still haven't received my order...
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Response from Les Verts Moutons
Hello Rolande, we have opened a complaint file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!
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Acheteur Vérifié
Rating: 2 out of 5
The beads remove the taste of water but are not at all anti-limestone. I had cleaned my kettle which was very lightly stained with Brita filtered water, and I put in the 25 beads. After serving 3 times, there are plenty of white deposits at the bottom and white marks on the glass walls. Very disappointed...
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Response from Les Verts Moutons
Hello, The quantity of beads needed can vary depending on the hardness of the water in your area. Indeed, hard water tends to leave more deposits, even with the use of beads. If you live in an area where the water is particularly hard, you may need to use more beads than the recommended 25. Additionally, it is important to thoroughly clean your carafe before using the ceramic beads. Indeed, existing deposits could detach and mix with the water, giving the impression that the beads are not working properly. Regarding the "white particles" you mentioned, it is difficult to determine their nature without more information. They could be lime deposits, but it is also possible that they are other impurities present in your water. If you are still not satisfied with the results obtained with the ceramic beads, I recommend contacting our customer service for more information.
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Acheteur Vérifié
Rating: 4 out of 5
I appreciated the speed of delivery and the tracking messages of the shipment.
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Response from Les Verts Moutons
Thank you immensely for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Products and delivery respected!
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Response from Les Verts Moutons
Thank you immensely for your support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Seeing all the products, one might think they are different, but they are not. Clear information on the number of beads per need would be more honest.
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Response from Les Verts Moutons
Hello, thank you for your 4 stars and for this constructive feedback, which allows us to progress with a concern for constant improvement! We do have a summary guide on our site for all the uses of ceramic beads and the necessary quantities for each: https://www.lesvertsmoutons.com/le-guide-dutilisation/ But we take note that it may not be sufficiently accessible.
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Acheteur Vérifié
Rating: 2 out of 5
Good products, received quickly but the promises of gifts seem to remain promises.
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Response from Les Verts Moutons
Hello, in our eco-responsible and zero waste approach, we have implemented a gift kit selection system during the order to avoid unnecessary surpluses. We understand your disappointment and we are committed to rectifying this situation as soon as possible. We will ensure that your gift kit is sent today. Thank you for your understanding and for your support of our eco-responsible approach.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive my order.
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Response from Les Verts Moutons
Hello Chloe, We are sorry for this inconvenience. According to the Colissimo tracking, your package has been at the pickup point since March 28, it is now being returned to the sender. We will contact you as soon as we receive it to resend it to you. Best regards, The Green Sheep Team
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Acheteur Vérifié
Rating: 4 out of 5
Order received on time as announced. Good condition.
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Response from Les Verts Moutons
Thank you very much for your review and support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue our mission of environmental preservation with enthusiasm.
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Acheteur Vérifié
Rating: 4 out of 5
Quality products. A clear site. Very high prices that I do not understand.
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Response from Les Verts Moutons
Hello, we take good note of your message and thank you for taking the time to address this remark to us. According to your order, this concerns our range of organic cosmetics with effective microorganisms. It is true that the natural ingredients and the certified manufacturing of these products lead to higher costs than for regular commercial cosmetics. We hope that our products will give you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
Ease of use, but I will not be sure of the effectiveness, especially on my household appliances as the water is particularly hard, until some time has passed.
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Response from Les Verts Moutons
Thank you very much for your feedback and support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of preserving the environment.
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Acheteur Vérifié
Rating: 4 out of 5
I appreciate it a lot. Since I started using it (everywhere my family would say;-) I no longer have stains in the carafes, kettles... the water is rusty at our place, it left reddish marks. A small downside for the cushion to put in the washing machine: it tears quite quickly, I have already bought a certain number... I reuse the beads for other uses (based for example).
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Response from Les Verts Moutons
Thank you very much for your feedback and support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of preserving the environment.
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Acheteur Vérifié
Rating: 4 out of 5
The explanations on each packet. The care and speed given to the shipment.
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Response from Les Verts Moutons
Thank you very much for your feedback and support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of environmental preservation.
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Acheteur Vérifié
Rating: 4 out of 5
Tap water is much softer..
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Response from Les Verts Moutons
Thank you very much for your feedback and support, we are delighted to know that you appreciate our products. Your 4 stars encourage us to continue enthusiastically with our mission of environmental preservation.
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