Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
disappointed with the product, no effectiveness for the tap water at my place
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an exact science and depends on the initial quality of the water. It takes about 15 beads for 0.75 to 1 liter of water, and we do not wish to push consumption (this is sufficient in 95% of cases). But when the water is very chlorinated or hard, more should be used, up to 30 beads to achieve a truly neutral taste.
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Philippe G.
Rating: 4 out of 5
following a purchase from 27/08/2021
I am surprised that some of your products come from China
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Response from Les Verts Moutons
Hello Philippe, we take note of your comment. Which articles are you talking about? We assure you that none of our products come from China! Looking forward to hearing from you.
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Helene M.
Rating: 4 out of 5
following a purchase from 21/08/2021
We need to wait to judge. For now, it's okay.
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Andre C.
Rating: 4 out of 5
following a purchase from 19/08/2021
very satisfied, would recommend if the need arises
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2021
I still haven't received my order after 10 days.
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Response from Les Verts Moutons
Hello, your order from July 15 was shipped on July 16 and delivered on July 19 to the pickup point you selected. We invite you to pick it up with your ID. Have a nice day!
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Marianne R.
Rating: 4 out of 5
following a purchase from 22/12/2020
Being located in Switzerland, I had to pay VAT twice (once French VAT, once Swiss). To correct this, I wrote several times to customer service, which NEVER replied to me. It was on 31.12.20 and 11.04.21 at the address [email protected] Now, I have received the refund (18.06.21), thank you! And I have both emails mentioned (check your spam)
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Marie-Claude R.
Rating: 4 out of 5
following a purchase from 30/04/2021
The delivery took almost 1 month from 30/04/21 to this day! Certainly the shipment was made by boat? But the main thing is that the colissimo arrived well and thank you again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2021
You are asking me to evaluate an order that I still have not received
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Response from Les Verts Moutons
Hello Sylvie, according to the information provided by Colissimo, your order placed on Friday, May 14 and shipped on Wednesday, May 18 was delivered to you on Friday, May 20. Could you please confirm if you have found it? For all claims: [email protected] Have a nice day!
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Andrée G.
Rating: 4 out of 5
following a purchase from 14/04/2021
I am satisfied for now I will see later if it suits me. Fast order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Hello, for now no change there is still a taste. Best regards
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Response from Les Verts Moutons
Hello Marie, we are sincerely sorry for this inconvenience. We advise you to thoroughly clean the carafe and at the same time boil the beads and then let them dry in the sun. This should restore their proper functioning, depending on the quality of the water 15 beads/liter are sufficient in 95% of cases. Do not hesitate to keep us informed: [email protected] Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2021
This does not work, the water is still not good despite following the procedure. Very good delivery however.
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Response from Les Verts Moutons
Hello Emilie, we sincerely apologize for this inconvenience. It is possible that the batch you purchased is defective. Please note that you benefit from a Satisfaction or 100% refunded guarantee up to two months after your purchase. Therefore, do not hesitate to send us an email at [email protected] to know the procedure to follow. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
too early to give a precise opinion on the merchandise
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
This is not what I ordered and there is no specific place for after-sales service. How can I fix this?
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Response from Les Verts Moutons
Hello Leïla, following your email, a response was provided to you on March 4 by our customer service and you received on March 6 the products you ordered as well as a return label to send back the products received by mistake. We hope this solution has given you complete satisfaction, please feel free to let us know in your evaluation :-) Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Just received it, so I'm testing... to be continued!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Unclear delivery time and proving to be relatively long. Change of delivery location without consultation and no choice offered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Awaiting evaluation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Not enough hindsight to judge the effectiveness of the merchandise. And did not have to deal with customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
This is the first time I use these ceramics, we'll see with time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Speed of shipping, good information on order tracking and delivery, well-packaged parcel. Very satisfied with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
fast delivery satisfactory product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Well-packaged product, and quality product!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
To recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
I did not receive my order!
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Response from Les Verts Moutons
Hello Amélie, according to the information provided by Colissimo, your order placed on Friday, January 15 and shipped on Wednesday, January 20 was indeed delivered to you on Friday, January 22. Could you confirm this? Have a nice day!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
The package was delivered open, no merchandise inside. Twice I sent an email, to date no response from the green sheep. Therefore, I cannot evaluate the product even though I am already convinced. However, the after-sales service, given the circumstances, is not really up to par. We are in a confinement period, but it remains very long nonetheless
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Response from Les Verts Moutons
Hello Nicolas, we are sincerely sorry for this inconvenience beyond our control. The Post has not yet returned your package to us, however, we will resend your order today. On the other hand, upon checking, we have not received any email from you at Customer Service. Do not hesitate to contact us at the address: [email protected]!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Delivery to an address different from ours.
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Response from Les Verts Moutons
Hello, we acknowledge your message and are sorry for this error from the Post, independent of our will. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
fast delivery, compliant products very happy. I have no feedback to evaluate the effectiveness of the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Beads delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Good but too bad the frivolity/plastic balls as protections. Wood shavings would have sufficed
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Response from Les Verts Moutons
Hello, to contribute to environmental protection, we only use recyclable and biodegradable packaging. Our cushioning particles are not plastic but compostable and biodegradable corn (as specified on the invoice). Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Very pleased with these ceramic pearls, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
I bought ceramic pearls that were recommended to me. Super packaging! There were pearls for kettle, for vase, and for carafe water. However, I don't see the point of separating them into bags and putting a small card with its utility since they are all identical, apart from selling them at different prices. I find the prices very high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
I still do not have the order, yet there was a colissimo of 5.8€. For the rest of the notes, I am waiting to have the beads. I hope there will be a commercial gesture.
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Response from Les Verts Moutons
Hello Didier, verification made with the Post Office, your package was indeed delivered on January 7th. We are sorry for this delay independent of our will. Do not hesitate to leave us your opinion on the beads! Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
shipping costs a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
For now I am not convinced by the taste of the water. It is only slightly better than tap water.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Impossible to reach you by phone
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Response from Les Verts Moutons
Hello, we remain reachable by email at [email protected], feel free to leave us your contact details and the reason for your request, so that we can call you back!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Still to see in use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Not possible to evaluate the products as it's for a gift, except for the soap that I've started using. Pleasant to the touch of the skin but so far no apparent change for redness and dryness.
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