Customer reviews of Les Verts Moutons

9,5 /10

Based on 1 770 published reviews

5 1 486 84% 4 199 11% 3 45 3% 2 16 1% 1 24 1%

Summary of reviews

Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.

2 star reviews

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Sylvia R.

Published on 06/03/2026 à 13h07 following a purchase from 18/02/2026

On the first two opened boxes, one of the charcoal pieces is the right size and floats after reactivation. The second is half smaller and does not float during its first use. I haven't unpacked the other boxes yet...

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Response from Les Verts Moutons Published on 18/03/2026

Hello Sylvia,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. Every detail matters to us, and your feedback is valuable. We want to assure you that we are doing everything possible to ensure the quality of our items. Please do not hesitate to contact us directly for any questions or concerns, we will be happy to assist you.

Best regards,
The Green Sheep Team

Sabine L.

Published on 10/10/2025 à 06h45 following a purchase from 20/09/2025

I find that the bottle is not very airtight, especially at the diffuser for inserting the beads and at the cap where the hook for the strap hurts my hands

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Response from Les Verts Moutons Published on 10/10/2025

Hello Sabine, if your item does not meet your satisfaction, we invite you to contact customer service at [email protected] to proceed with an exchange or a refund. Best regards

Acheteur Vérifié

Published on 27/06/2025 à 12h46

Quickly address the ordered product that has already been resolved by the customer

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Response from Les Verts Moutons Published on 27/06/2025

Hello Mrs. Le Corroller-Esarte, your order from June 17 was shipped the same day by tracked letter. Verification with the Post Office shows that this letter seems to have been delayed or lost. We have just opened a complaint file. Please excuse us for this inconvenience beyond our control. According to our guarantee, your order will be reshipped to you within 24 to 48 hours maximum. We hope this solution will give you complete satisfaction.

Acheteur Vérifié

Published on 11/12/2024 à 22h26

Order from December 1st still not received....

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Response from Les Verts Moutons Published on 12/12/2024

Hello Martine, we acknowledge your message. Upon verification, your order shipped by us on December 2 is still in transit on the postal logistics platforms. You will be contacted as soon as possible by our after-sales service to find a solution!

Acheteur Vérifié

Published on 24/09/2024 à 07h11

I still haven't received the beads?!

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Response from Les Verts Moutons Published on 24/09/2024

Hello, your package has been waiting for you at your pickup point until the deadline. It has been reshipped since yesterday. Unless you request a reshipment, we will proceed with its refund upon receipt. Have a nice day

Acheteur Vérifié

Published on 18/08/2024 à 13h22

I placed the beads with the fruits but that does not prevent them from rotting very quickly.

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Response from Les Verts Moutons Published on 19/08/2024

Hello Christine, we take good note of your comment. In order to provide you with the best response, could you please specify how many fruits and what type you placed on the beads? In the shade or in the sun?

Acheteur Vérifié

Published on 13/08/2024 à 12h46

I need to receive my order to be able to evaluate it.

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Response from Les Verts Moutons Published on 14/08/2024

Hello, we take note of your message and forward it to the Orders department to investigate your package. They will get back to you as soon as possible. Have a nice day.

Acheteur Vérifié

Published on 25/07/2024 à 06h28

I still haven't received my order,

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Response from Les Verts Moutons Published on 31/07/2024

Hello Françoise, we have opened a claim file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!

Acheteur Vérifié

Published on 25/06/2024 à 12h47

The beads remove the taste of water but are not at all anti-limestone. I had cleaned my kettle which was very lightly stained with Brita filtered water, and I put in the 25 beads. After serving 3 times, there are plenty of white deposits at the bottom and white marks on the glass walls. Very disappointed...

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Response from Les Verts Moutons Published on 27/06/2024

Hello, The quantity of beads needed can vary depending on the hardness of the water in your area. Indeed, hard water tends to leave more deposits, even with the use of beads. If you live in an area where the water is particularly hard, you may need to use more beads than the recommended 25. Additionally, it is important to thoroughly clean your carafe before using the ceramic beads. Indeed, existing deposits could detach and mix with the water, giving the impression that the beads are not working properly. Regarding the "white particles" you mentioned, it is difficult to determine their nature without more information. They could be lime deposits, but it is also possible that they are other impurities present in your water. If you are still not satisfied with the results obtained with the ceramic beads, I recommend contacting our customer service for more information.

Acheteur Vérifié

Published on 01/05/2024 à 13h56

Good products, received quickly but the promises of gifts seem to remain promises.

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Response from Les Verts Moutons Published on 06/05/2024

Hello, in our eco-responsible and zero waste approach, we have implemented a gift kit selection system during the order to avoid unnecessary surpluses. We understand your disappointment and we are committed to rectifying this situation as soon as possible. We will ensure that your gift kit is sent today. Thank you for your understanding and for your support of our eco-responsible approach.

Acheteur Vérifié

Published on 16/08/2023 à 14h44

It is about the product itself. Not at all sure of its effectiveness. Too bad. I believed in it.

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Response from Les Verts Moutons Published on 18/08/2023

Hello Véronique, we are sorry to read that you are not completely satisfied with our products. Please feel free to contact customer service at [email protected] for tailored usage advice or, if applicable, to obtain a refund for your order under our 'satisfied or refunded' guarantee. We remain at your disposal!

Acheteur Vérifié

Published on 01/08/2022 à 12h25

Product ordered on 21/7, still not delivered on 1/8. I am eager to try it. I would like to know the status of the order.

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Acheteur Vérifié

Published on 08/04/2021 à 07h37 following a purchase from 02/04/2021

This does not work, the water is still not good despite following the procedure. Very good delivery however.

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Response from Les Verts Moutons Published on 14/04/2021

Hello Emilie, we sincerely apologize for this inconvenience. It is possible that the batch you purchased is defective. Please note that you benefit from a Satisfaction or 100% refunded guarantee up to two months after your purchase. Therefore, do not hesitate to send us an email at [email protected] to know the procedure to follow. Have a nice day!

Acheteur Vérifié

Published on 04/03/2021 à 13h17 following a purchase from 26/02/2021

This is not what I ordered and there is no specific place for after-sales service. How can I fix this?

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Response from Les Verts Moutons Published on 09/03/2021

Hello Leïla, following your email, a response was provided to you on March 4 by our customer service and you received on March 6 the products you ordered as well as a return label to send back the products received by mistake. We hope this solution has given you complete satisfaction, please feel free to let us know in your evaluation :-) Have a nice day!