Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
Shipping costs are exorbitant. I ordered two items that were delivered in a single package and paid two shipping fees of 8.90, which totals more than 16 euros for shipping.
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Daniele M.
Rating: 3 out of 5
following a purchase from 17/02/2026
I see no difference with or without dishwasher and washing machine level...
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Response from Les Verts Moutons
Hello Daniele, in household appliances, ceramic pearls help reduce the limestone present in the water, which tends to clog the pipes. This allows, in the long run, to better maintain your machines. As a result, they will consume less electricity and last longer!
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Sylvie A.
Rating: 3 out of 5
following a purchase from 17/02/2026
I appreciated that you quickly replaced a broken item received, but it seems to me that the quality is lower than that of the initial item...
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Response from Les Verts Moutons
Hello Sylvie, Hello, Thank you for your feedback. We are delighted to have been able to quickly replace the broken item received, but we are sincerely sorry if the replacement product seemed to you of lower quality. Unfortunately, the initial model was not available for several weeks, so we chose to send you a quick alternative so as not to keep you waiting too long. We remain at your disposal if you wish to discuss this. See you soon, The team of Green Sheep
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Jean C.
Rating: 3 out of 5
following a purchase from 28/11/2025
Received 12 beads instead of 15
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Response from Les Verts Moutons
Hello Jean-Claude, we have taken note of your message and alerted our customer service. Your complaint will be processed as soon as possible!
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Martine N.
Rating: 3 out of 5
following a purchase from 30/10/2025
Too few choices regarding delivery. I had chosen a post office open on Saturday morning, the other times were not compatible with my work schedule. You are not responsible, but I went to the post office on Saturday 8/11 and it was closed. I couldn't pick up my package.
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Response from Les Verts Moutons
Hello Martine, we take note of your comment. Please know that we currently offer delivery by tracked letter, home delivery by Colissimo without signature, or delivery at a pickup point in the La Poste Pickup network, the leader in France with its 15,500 points and 1,100 lockers. Obviously, we cannot be held responsible for the hours of each post office. However, we remain open to any suggestions from you to improve our delivery proposal.
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Liliane F.
Rating: 3 out of 5
following a purchase from 27/09/2025
The limescale deposit in my appliances remains significant even if it is less
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Liliane F.
Rating: 3 out of 5
following a purchase from 28/08/2025
At the bottom of my kettle, there is still limescale that has not adhered to the walls but is still present. No change in my air humidifier (I have put about forty in). Good results on my sleep apnea respirator. The price seems a bit high for the results.
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Acheteur Vérifié
Rating: 3 out of 5
I followed the advice given but the water still has its unpleasant taste. Maybe over time, the 'beads' will absorb the taste more, we'll see...
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Response from Les Verts Moutons
Thank you for your feedback. If the unpleasant taste of the water persists, we recommend rinsing the pearls with white vinegar before the first use for better results. The number of pearls per liter may also vary depending on the quality of the water – feel free to add a little more if necessary. If these usage tips are not enough, customer service is of course at your disposal. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
I recently bought beads to put in my kettle permanently.. I am quite disappointed because the water is still as cloudy and as hard... I don't understand.
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Response from Les Verts Moutons
Thank you for your feedback. If the effect on the limescale is insufficient, we recommend thoroughly cleaning the pearls with white vinegar at the same time as the kettle's reservoir, for better results. Our customer service is available for any maintenance and usage advice. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
We have very hard water and even if it is better, it is not miraculous.
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Response from Les Verts Moutons
Indeed, ceramic pearls do not claim to be "miraculous" at all! But they strongly contribute to the reduction of limestone in your carafes and your household appliances :) For best results, we suggest rinsing the pearls with white vinegar from time to time, at the same time as you clean your containers.
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Acheteur Vérifié
Rating: 3 out of 5
I had to pay extremely high customs charges (23 CHF for 75 CHF). It was a very bad surprise. It's not worth ordering products from your site to be sent to Switzerland.
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Response from Les Verts Moutons
Hello Astrid, We are sorry to hear that you had a bad surprise with the customs fees. Unfortunately, these fees are imposed by the Swiss authorities and are beyond our control. We understand that this can be frustrating and we thank you for your feedback. We will explore solutions to improve the experience of our Swiss customers by communicating more clearly about these potential fees. Have a nice day, The team at Les Verts Moutons
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Acheteur Vérifié
Rating: 3 out of 5
It is good to inform the customer of all the fees that accompany their order. Although I took advantage of the sales on your site, I had to pay too many shipping fees (an additional 14 euros tax on the value of the 18 euro Colissimo). The delivery fees therefore cost me more than the item itself (25.03 euros)! P.S.: I also live in overseas in a French department! Otherwise, despite a longer wait than expected, I appreciate day by day the quality of your product. Finally a step for me for less plastic for the planet. So thank you! And good continuation.
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Response from Les Verts Moutons
Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Regarding shipping costs, it is true that the shipping rates for overseas imposed on us by carriers and the Post have increased significantly over the past year and that we are unfortunately forced to pass some of it on to our customers. Please know that your 3 stars encourage us to enthusiastically continue our mission of environmental preservation.
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Acheteur Vérifié
Rating: 3 out of 5
I told you by message I cannot use it as a drink it constipated me and prevented me from sleeping I put it in my fridge and in the electric kettle you probably can't do anything about it but ceramic I didn't think of clay and it's not marked I should have known that the ceramic comes from clay but no I didn't think of it that's why I put 3
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Acheteur Vérifié
Rating: 3 out of 5
The package had to be returned because your logistics provider made a mistake during shipping.
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Response from Les Verts Moutons
Hello Elcie, We thank you for your feedback and would like to sincerely apologize for the shipping error you encountered. We understand how frustrating this must have been and we sincerely regret this inconvenience. Please be assured that we take such incidents very seriously. We have already taken measures with our logistics provider to prevent this from happening again in the future. Thank you for your understanding and patience. Best regards, The Green Sheep
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I bought a tick collar for my dog. My dog wore it for 3 weeks... it is now hanging by a thread!!! As for its effectiveness, even impregnated with lavender essential oil, it did not prevent ticks from invading my furry friend... Very expensive for what it is. I am very very disappointed and I request a refund...! Best regards, M.Rejneri
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Response from Les Verts Moutons
Hello, we acknowledge your message and apologize for this inconvenience. Under normal usage conditions, this collar has an average effectiveness duration of two years against ticks; lavender essential oil is suggested as a complement to the collar for its anti-flea effect but has no action on ticks. The after-sales service will contact you by email for the return and refund of this item under our "satisfaction or money back" guarantee. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately, a piece is broken
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Response from Les Verts Moutons
Hello Sonia, we are sincerely sorry for this inconvenience. We invite you to contact our customer service by email ([email protected]) to arrange for the replacement of the defective item. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
Very happy with the delivery which was quick. Regarding the product, I am torn: indeed, the beads prevent limescale from settling in the kettle. As a result, we see all the residues floating in the water and we drink them. It would be necessary to systematically pass the water through a coffee filter.
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Response from Les Verts Moutons
Hello Caroline, Indeed, the ceramic beads allow the limescale crystals to dissociate and transform into nanocrystals, which lose their incrusting power on the kettle's resistors and are perfectly assimilable by the body. The residue from this dissociation sometimes forms a very light white powder, which is nothing abnormal, but can give the water a "cloudy" appearance. If you stir the water with a spoon for example, it will disappear. Do not hesitate to contact customer service if you have other questions.
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Acheteur Vérifié
Rating: 3 out of 5
I think that ceramic has its limits and does not retain all harmful particles. Charcoal may be more effective... Perhaps we should combine the two?
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Response from Les Verts Moutons
EM ceramic beads (Effective Micro-organisms) offer a natural and effective solution to purify water and air, without resorting to aggressive chemical products. As for charcoal, its porous structure allows it to retain certain harmful particles. By combining EM ceramic beads with charcoal, we can indeed obtain a particularly complete solution.
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Acheteur Vérifié
Rating: 3 out of 5
I had to replace 2 parts of the bottle (base and seal) because the water had a taste. I wrote a complaint on the site and received no response.
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Response from Les Verts Moutons
Hello Françoise, did you receive the response from our customer service? We remain at your disposal and wish you a good day
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Acheteur Vérifié
Rating: 3 out of 5
The attachment / fixing system of the collar for cats and dogs Cera Nimo hemp with EM clay beads is really too big, heavy and especially does not hold at all; it's a shame because the collar itself is quite discreet and light, so we need to find another system to use this collar so that it stays around our cat's neck...
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Response from Les Verts Moutons
Hello Amanthalya, Thank you very much for taking the time to write a detailed review, we take your comment into account. We want to assure you that we are considering your remark and are actively working to find a suitable solution for the future. Furthermore, we would like to remind you that we offer a "satisfaction or money back" service. If the product does not meet your expectations, do not hesitate to return it to us and we will proceed with a full refund. Thank you for your trust. The Green Sheep team
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Acheteur Vérifié
Rating: 3 out of 5
9.6 liters x2 is enough for a small apartment... Well filled and well packed it's quite heavy so if you're hesitating with the 15L you are warned ^^ - I would add however that I would have liked the top lid to be airtight it is not... also it is not "clip-on" it is just "placed" it is a problem if you live with curious animals, or for transport (personally I put tape on 4 edges to keep it closed). I say this because I doubt that the rubberized packer that acts as a "seal" will last over time, and that eventually it will be defective in its sealing function.
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Response from Les Verts Moutons
Hello Jonathan, Thank you very much for your review and your detailed comments! We appreciate your suggestions and we take them into account. We remain at your disposal for any other questions or concerns you may have. Your feedback is valuable to us. The Green Sheep team
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Acheteur Vérifié
Rating: 3 out of 5
The costs, a bit expensive compared to other sites. I didn't pay attention
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Acheteur Vérifié
Rating: 3 out of 5
Out of the 5 bracelets ordered, 3 broke.
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Acheteur Vérifié
Rating: 3 out of 5
I just started using your products, so for now.... I hope that over time I will be delighted...
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Acheteur Vérifié
Rating: 3 out of 5
Too low doses
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Acheteur Vérifié
Rating: 3 out of 5
A bit disappointed. Product not very effective. The beads do not sufficiently correct the bad taste of tap water.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an "exact science" and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (this is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Please keep us updated! The team at Green Sheep wishes you Happy Holidays *
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Acheteur Vérifié
Rating: 3 out of 5
The bottom screwing is random and I risk spilling water. Difficult to transport in the gym or hiking. I am afraid of breaking the bottle, as the black protection (sock) is not thick enough and does not cover the entire thing.
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Response from Les Verts Moutons
Hello, if your water bottle is defective, do not hesitate to return it under our "satisfaction or money back" guarantee. We remain at your disposal and wish you a great day.
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Acheteur Vérifié
Rating: 3 out of 5
Absolutely not satisfied with the water bottle. Metallic taste (from the filter where the beads are stored) and rubbery taste (from the bottom seal of the bottle) disgusting taste! Well, that said, when we talk about natural with rubber at the bottom of the bottle, it's not natural for me... For 30 euros the bottle, it's really expensive! Honestly, drinking unfiltered tap water is less 'gross'.
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Acheteur Vérifié
Rating: 3 out of 5
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as a buyer, to pay the sea tax. However, your order has been invoiced without taxes on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
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Response from Les Verts Moutons
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as the buyer, to pay the customs duty. However, your order has been invoiced without tax on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
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Acheteur Vérifié
Rating: 3 out of 5
Even with the beads, the water still has a plumbing taste. I am disappointed given the price I paid.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an 'exact science' and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (it is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Do not hesitate to keep us informed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2021
Lack of information on order tracking/shipping. Disappointed by the bulk bag product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
Disappointed with the quality/price ratio. The price displayed on the site when ordering was €15, but it went to €18 in the cart. Customer service told me about a bug on the site for a few minutes, but I had already been on their page for several days. Products received quickly, but I don't see any difference in the longevity of my fruits.
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Response from Les Verts Moutons
We confirm that a bug on our site displayed some prices excluding VAT instead of including VAT, during successive periods of a few minutes, for which we apologize. We offered you a refund of your order, which you did not wish. Please know that this proposal remains valid under our "satisfied or refunded" guarantee.
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