Customer reviews of Les Jardins de la Comtesse

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
5 2 438 89% 4 209 8% 3 55 2% 2 20 1% 1 23 1%

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.

1 star review

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Reidar B.
Rating: 1 out of 5
following a purchase from 06/08/2025
I still havent recieved my order after two weeks and are now starting to think this whole thing is a scam
Response from Les Jardins de la Comtesse
Hello, We’re truly sorry that you haven’t received your order yet and can understand your concern. Our customer service team is already in contact with the carrier to find out why your parcel has not been delivered and to resolve the situation as quikly as possible. Your satisfaction is important to us, and we're here to help. Thank you for your understanding. lesjardinsdelacomtesse.co.uk team
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Neil F.
Rating: 1 out of 5
following a purchase from 22/06/2025
No advert indication to suggest that you would need to pay import duty before delivery as a result of which the product arrived about 10days later than the planned delivery for a birthday gift. The product is substandard and I speculate it is made in China - the handle detached on its first use!!!
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alizé F.
Rating: 1 out of 5
following a purchase from 26/05/2025
Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
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raphael C.
Rating: 1 out of 5
following a purchase from 18/05/2025
Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.
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Response from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
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Marion S.
Rating: 1 out of 5
following a purchase from 07/05/2025
I paid for an express order and did not receive the plates in the promised time!
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Response from Les Jardins de la Comtesse
Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse
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Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
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Albane F.
Rating: 1 out of 5
following a purchase from 24/09/2024
I have not received my order
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Response from Les Jardins de la Comtesse
Hello, We are surprised by your message. You requested delivery to a pickup point. Your package was delivered to the pickup point you selected less than 48 hours after your order. Despite reminders from the carrier to your email address, the package was not picked up and was returned to us. We will receive it back shortly. We can of course resend it to you if you wish. Do not hesitate to contact our customer service. Best regards, Les Jardins de la Comtesse
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Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
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Andreas E.
Rating: 1 out of 5
following a purchase from 04/07/2024
Customer service is very poor. I have repeatedly complained about a plate with pictures via email, but unfortunately never received a response. The address [email protected] to which the complaint should be sent is unfortunately undeliverable. I then tried to send it to [email protected], but this email was also undeliverable and came back. Very unfortunate!!!
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Nico L.
Rating: 1 out of 5
following a purchase from 18/07/2024
Quality niO - Chinese goods
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Laura C.
Rating: 1 out of 5
following a purchase from 07/07/2024
As a UK customer I would not order from this website again. The order was poorly packaged and the wicker damaged in the corner of the basket.
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Bertrand P.
Rating: 1 out of 5
following a purchase from 03/04/2024
Broken basket upon receipt awaiting a new one to be sent
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the basket you ordered arrived broken. Our after-sales service team has taken the necessary steps to send you a new basket as soon as possible. We received your proof of deposit on April 18 and proceeded to reship your new basket on April 19. Mondial Relay n°99966579. I hope your new basket will bring you complete satisfaction. Best regards, Les Jardins de la Comtesse
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/02/2024
Disappointed with my purchase of the MARINE basket which is gray inside, apparently conforms to the photos on the site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/04/2023
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2022
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Comprador verificado
Rating: 1 out of 5
following a purchase from 16/06/2020
I received the order today, December 15th. The five gourmet baskets included in the order are stained and have grease residues since some of the products, specifically a buffalo terrine and a small package of a type of chocolate cookies, were broken and spilled all over the packaging, causing a large part of the items to spoil. I think the original packaging could have been significantly improved, so I am disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/07/2019
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/11/2016
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/09/2016
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2016
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/12/2015
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/07/2015
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