Customer reviews of Les Jardins de la Comtesse

9,7 /10

Based on 2 745 published reviews

5 2 438 89% 4 209 8% 3 55 2% 2 20 1% 1 23 1%

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.

Reviews 1, 2, 3, 4 and 5 stars

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christoph Z.

Published on 17/06/2025 à 17h17 following a purchase from 03/06/2025

Perfect

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Melanie T.

Published on 17/06/2025 à 07h41 following a purchase from 06/06/2025

Delighted with my purchases.

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Heidi V.

Published on 16/06/2025 à 23h24 following a purchase from 29/05/2025

Very good

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Rabiya A.

Published on 16/06/2025 à 22h14 following a purchase from 30/05/2025

I had entered my address incorrectly, but it was corrected immediately. Great customer service

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FABIENNE R.

Published on 16/06/2025 à 08h52 following a purchase from 11/05/2025

Delighted by the beauty and quality of the trays

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Rachael I.

Published on 15/06/2025 à 21h16 following a purchase from 30/05/2025

Ordering was straight forward, and the basket matched the description However, I didn’t know I had to pay an extra £50 to import it to the UK.

Teddy C.

Published on 14/06/2025 à 22h18 following a purchase from 03/06/2025

Intuitive site, I quickly found what I was looking for, the customer service is very responsive, it's appreciated!

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Sylvie S.

Published on 14/06/2025 à 18h52 following a purchase from 25/05/2025

Scheduled delivery respected
Products very well packaged and protected

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alizé F.

Published on 14/06/2025 à 15h56 following a purchase from 26/05/2025

Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.

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Response from Les Jardins de la Comtesse Published on 17/06/2025

Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse

Joy W.

Published on 14/06/2025 à 14h30 following a purchase from 31/05/2025

These plates are amazing, so beautiful. They are a birthday present for my sister and I am sure she will love them.

Nolwenn C.

Published on 14/06/2025 à 12h14 following a purchase from 27/05/2025

Perfect!

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Caroline B.

Published on 12/06/2025 à 16h49 following a purchase from 31/05/2025

Order processed quickly and carefully.

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Kablankan A.

Published on 10/06/2025 à 17h01 following a purchase from 13/05/2025

super pretty

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Audrey G.

Published on 09/06/2025 à 17h29 following a purchase from 22/05/2025

For the second time we are delighted! Fast delivery, item as described.

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Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello and thank you very much for your feedback! We are thrilled to hear that you are satisfied with your experience. We look forward to serving you again! Best regards, The team at Les Jardins de la Comtesse

Olivier L.

Published on 07/06/2025 à 09h18 following a purchase from 24/05/2025

Beautiful site

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Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello, Thank you so much for your warm feedback! We are delighted that you like our site. Best regards, The team at Les Jardins de la Comtesse

SPELLER C.

Published on 06/06/2025 à 18h25 following a purchase from 25/05/2025

Delivery respected and very smooth site.

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Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello and thank you very much for your review! Your satisfaction is our priority, and your positive feedback encourages us to continue improving our service. Best regards, The team at Les Jardins de la Comtesse

Béatrice H.

Published on 01/06/2025 à 22h25 following a purchase from 14/05/2025

Very fast delivery and the basket is exactly as described. Very complete and very well finished. I recommend.

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Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello, We warmly thank you for your review! Your satisfaction is our priority. Best regards, The team at Les Jardins de la Comtesse.

Alexander M.

Published on 01/06/2025 à 20h24 following a purchase from 18/05/2025

Promising site - disappointing product

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raphael C.

Published on 31/05/2025 à 18h35 following a purchase from 18/05/2025

Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse

Laurent H.

Published on 31/05/2025 à 13h03 following a purchase from 20/05/2025

Super fast delivery.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello and thank you very much for your positive feedback! Best regards, The team at Les Jardins de la Comtesse

Anne P.

Published on 30/05/2025 à 14h20 following a purchase from 12/05/2025

Item as described. Delivery time respected.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, A big thank you for your positive feedback! Your feedback is valuable to us and motivates us to continue providing quality service. Best regards, The team at Les Jardins de la Comtesse

Lorraine M.

Published on 30/05/2025 à 13h10 following a purchase from 09/05/2025

Very good site for making a picnic basket gift.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, A big thank you for your pleasant comment! We are delighted to hear that our site helped you find the ideal gift. Your satisfaction is our greatest reward. Best regards, The team at Les Jardins de la Comtesse

Veth K.

Published on 30/05/2025 à 08h05 following a purchase from 18/05/2025

Great

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your comment! We are thrilled to hear that you are satisfied with your experience on our site. Best regards, The team at Les Jardins de la Comtesse

Constance B.

Published on 26/05/2025 à 18h34 following a purchase from 16/05/2025

Good quality products, fast shipping.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We sincerely thank you for your positive feedback! We are delighted to hear that you appreciated the quality of our products. Thank you again for your trust. Best regards, The team at Les Jardins de la Comtesse

Kerstin N.

Published on 25/05/2025 à 17h27 following a purchase from 10/05/2025

Processing of the order was quick and without problems.

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Roswitha S.

Published on 24/05/2025 à 12h12 following a purchase from 09/05/2025

The order was processed quickly and everything arrived well and securely packaged.

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FRANCINE L.

Published on 23/05/2025 à 17h05 following a purchase from 13/05/2025

Record time delivery. Quality product and very pretty.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our products. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse

Frederique G.

Published on 23/05/2025 à 11h09 following a purchase from 09/05/2025

Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse

yens P.

Published on 22/05/2025 à 23h29 following a purchase from 05/05/2025

Great for our hiking in the mountains!

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your positive comment! We are delighted to hear that our products helped make your hike in the mountains even more enjoyable. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse

HARVEY D.

Published on 22/05/2025 à 07h42 following a purchase from 09/05/2025

A lot of choices and quality products.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We warmly thank you for your positive review! Best regards, The team at Jardins de la Comtesse

Magnolia L.

Published on 20/05/2025 à 17h57 following a purchase from 01/05/2025

The site is pleasant and easy to navigate. The payment went smoothly. A slight regret that express delivery does not include weekends.

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you very much for your positive feedback regarding your experience on our site. Regarding express delivery, it is possible on weekends but only on Saturday before 1 PM for any order placed on Friday before 1 PM. Best regards, The team at Jardins de la Comtesse

Julia M.

Published on 20/05/2025 à 15h50 following a purchase from 28/04/2025

No problem with delivery or ordering

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you very much for your positive feedback! We are delighted to hear that you had a good experience on our site. We look forward to seeing you again soon on our site! Best regards, The team at Jardins de la Comtesse

Laurence G.

Published on 20/05/2025 à 03h21 following a purchase from 30/04/2025

Friendly phone reception! Fast delivery, I recommend 100%

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Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your very positive feedback! Your satisfaction is our greatest reward. Please feel free to come back to us, we will always be happy to serve you! Best regards, The team at Jardins de la Comtesse

Fabienne H.

Published on 19/05/2025 à 20h38 following a purchase from 08/05/2025

Lovely company and really good service. The products are one of a kind!

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Stefen F.

Published on 19/05/2025 à 16h58 following a purchase from 06/05/2025

Everything is great, as expected!

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Marie-Noëlle D.

Published on 18/05/2025 à 19h21 following a purchase from 30/04/2025

It is easy to order and the tracking is well assured.

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Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, We warmly thank you for your positive feedback! We are glad that you found the ordering process easy and that the tracking met your expectations. Your satisfaction is our priority, and we will continue to do our best to improve our service. Best regards, The team at Jardins de la Comtesse

Marie ange G.

Published on 17/05/2025 à 21h33 following a purchase from 07/05/2025

Very satisfied with my service, very beautiful, very fast delivery, thank you

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Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello and thank you so much for your warm feedback! We are delighted to hear that you are satisfied with your experience, both in terms of delivery speed and the quality of our products. Your satisfaction is our greatest reward. Please feel free to reach out to us for your future orders. Best regards, The team at Jardins de la Comtesse

Marion S.

Published on 17/05/2025 à 17h52 following a purchase from 07/05/2025

I paid for an express order and did not receive the plates in the promised time!

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Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse

Lisa T.

Published on 17/05/2025 à 13h44 following a purchase from 04/05/2025

Well

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Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, Thank you very much for your feedback. We are pleased to learn that your experience has been generally positive. Your satisfaction is essential to us and we are committed to continuing to offer you quality products and attentive service. Please feel free to share more of your impressions, your opinion is important to help us improve. Best regards, The team at Jardins de la Comtesse

Carolyn H.

Published on 16/05/2025 à 08h41 following a purchase from 26/04/2025

Easy to use and well structured.

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