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Rating: 5 out of 5
satisfaction regarding the timing, the packaging of the products very professional, and the quality of the products.
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 4 out of 5
Irreproachable product quality, but unfortunately I do not like the bamboo imitation borders that are not well visible in the photos. I searched for so long for melamine plates, very practical for everyday use. The family no longer wants to see them because they are too 'kitsch'. Very unfortunate, if a simpler collection were to come out I would be a buyer again. Best regards.
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Rating: 5 out of 5
I am delighted with the speed of delivery as well as the quality of the ordered products, all very beautiful and of very good quality. Thank you again
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Rating: 5 out of 5
Very clear and easy to use website. Efficient package tracking. Ultra-fast delivery. Packages very well packed and protected. It's perfect!
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Rating: 5 out of 5
Quality product, price in line with quality I recommend
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Rating: 5 out of 5
Excellent
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Rating: 5 out of 5
The picnic basket is very pretty and of very good quality, it was delivered quickly without any issues.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Pretty and of quality, beautiful products. that correspond to the description
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Rating: 5 out of 5
Thank you for your intervention with Relais colis to receive the package on time
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Rating: 5 out of 5
very beautiful basket of nice quality, it's perfect.
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Rating: 3 out of 5
Material far too heavy
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Rating: 5 out of 5
Happy that it is well permeable to sauces and resistant while being designed responsibly.
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Rating: 5 out of 5
Everything was fine
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Rating: 5 out of 5
Very good products, very good delivery
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Rating: 4 out of 5
Beautiful quality, but on 1 plate, a small color defect in the white part of a plate. It's not serious, but it's a small defect. Otherwise, very beautiful quality for a fair price. I think these items will last long without tarnishing.
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Rating: 5 out of 5
Top, excellent quality. Exactly what I wanted.
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Rating: 5 out of 5
Product of nice quality. Good care for delivery. Clear site. Speed for delivery. Everything perfect. My children appreciated the gift. Thank you. I recommend.
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Rating: 3 out of 5
Finishes that leave something to be desired for the price... The plates do not hold in the straps. In short, excessive price for the quality and ultimately not very practical.
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Rating: 5 out of 5
Fast delivery and good quality products. Very good after-sales service.
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Rating: 5 out of 5
perfect I recommend
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Rating: 5 out of 5
Secure packaging, carton sent on time, nice salad bowls, everything was very good.
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Rating: 5 out of 5
Practical, aesthetic, good quality
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Rating: 5 out of 5
Everything perfect: delivery, timing, quality
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Rating: 2 out of 5
Hello, the cutlery hits the rivets of the basket, the quality of the cutting board is poor, a cheap pine board cut hastily, not even smoothed out, and the corkscrew knife of poor quality for the price of the most expensive basket in the range, it could have been a Victorinox, that would have been more serious, otherwise the rest is good, best regards.
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Response from Les Jardins de la Comtesse
Hello Sir, We are sorry that you are not fully satisfied with your order. Our picnic baskets are handcrafted, but despite all the care we can give them, it can happen that slight imperfections escape us. Please do not hesitate to contact our customer service team regarding the rivets that are bothering the cutlery. We will get back to you with a solution. Best regards, The Gardens of the Countess
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Rating: 5 out of 5
Very pleased!!! Excellent quality!!!
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Rating: 4 out of 5
Beautiful photo. Beautiful presentation. PVC imitation leather straps. For our suitcase, 4 cutlery. Impossible to attach all the cutlery. Only 2 plates and their cutlery can be attached.
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Rating: 5 out of 5
Excellent purchase for a gift. Super well packaged. Next order will be for me
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Rating: 5 out of 5
Order received quickly, conforms to the ordered item.
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Rating: 5 out of 5
Very good quality products and top customer service
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Rating: 5 out of 5
Nothing to say, everything is perfect
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Rating: 5 out of 5
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Rating: 2 out of 5
I find them dull, not as beautiful as on the site
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Response from Les Jardins de la Comtesse
Hello Madam, Thank you for your feedback. We try to ensure that our photos are as close to reality as possible. We offer several photos from different angles as well as photos where our products are set in an ambiance with natural light. Melamine is a very shiny material. The more light there is, the more vivid the colors are. We hope that your opinion will evolve with the arrival of the beautiful days. Best regards, The Gardens of the Countess
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Rating: 5 out of 5
A very pleasant site
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Rating: 5 out of 5
Perfect and neat product
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Rating: 5 out of 5
Beautiful quality basket as well as its contents (plates and cutlery). Can't wait to take it on a picnic and enjoy it. I recommend.
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Rating: 5 out of 5
Magnificent and very practical picnic basket. Superb vintage side.
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Rating: 3 out of 5
Delivery a bit complicated, the delivery people no longer ring the doorbell, they only contact you by phone and the package that should have arrived before Christmas arrived last week
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Rating: 5 out of 5
Very clear and functional site. Very satisfied with the ordered product. Fast delivery.
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Rating: 5 out of 5
Excellent!
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