Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Minor flaws on the basket (glue, logo upside down,...)
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Response from Les Jardins de la Comtesse
Hello and thank you for your feedback! We are sorry to hear that there were minor flaws on your basket. Your comments are important to us, and we will discuss them internally to further improve our service. Please feel free to contact us directly if you have any further questions or concerns. We look forward to further communication! The team at lesjardinsdelacomtesse.de
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Gisela H.
Rating: 4 out of 5
following a purchase from 12/06/2025
Item as described, unfortunately very poorly packaged, box arrived damaged and patched up by the service provider
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Lydie T.
Rating: 4 out of 5
following a purchase from 04/06/2025
Fairly well-made site
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alizé F.
Rating: 1 out of 5
following a purchase from 26/05/2025
Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
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Alexander M.
Rating: 3 out of 5
following a purchase from 18/05/2025
Promising site - disappointing product
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raphael C.
Rating: 1 out of 5
following a purchase from 18/05/2025
Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.
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Response from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
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Anne P.
Rating: 4 out of 5
following a purchase from 12/05/2025
Item as described. Delivery time respected.
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Response from Les Jardins de la Comtesse
Hello, A big thank you for your positive feedback! Your feedback is valuable to us and motivates us to continue providing quality service. Best regards, The team at Les Jardins de la Comtesse
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Frederique G.
Rating: 3 out of 5
following a purchase from 09/05/2025
Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.
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Response from Les Jardins de la Comtesse
Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse
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Magnolia L.
Rating: 4 out of 5
following a purchase from 01/05/2025
The site is pleasant and easy to navigate. The payment went smoothly. A slight regret that express delivery does not include weekends.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding your experience on our site. Regarding express delivery, it is possible on weekends but only on Saturday before 1 PM for any order placed on Friday before 1 PM. Best regards, The team at Jardins de la Comtesse
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Marie-Noëlle D.
Rating: 4 out of 5
following a purchase from 30/04/2025
It is easy to order and the tracking is well assured.
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Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive feedback! We are glad that you found the ordering process easy and that the tracking met your expectations. Your satisfaction is our priority, and we will continue to do our best to improve our service. Best regards, The team at Jardins de la Comtesse
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Marion S.
Rating: 1 out of 5
following a purchase from 07/05/2025
I paid for an express order and did not receive the plates in the promised time!
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Response from Les Jardins de la Comtesse
Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse
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Lisa T.
Rating: 4 out of 5
following a purchase from 04/05/2025
Well
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback. We are pleased to learn that your experience has been generally positive. Your satisfaction is essential to us and we are committed to continuing to offer you quality products and attentive service. Please feel free to share more of your impressions, your opinion is important to help us improve. Best regards, The team at Jardins de la Comtesse
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Margaryta F.
Rating: 4 out of 5
following a purchase from 30/04/2025
Not the prettiest but it works :)
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Response from Les Jardins de la Comtesse
Hello, Thank you for your positive feedback! We are delighted to hear that our product works well for you, even if its aesthetics did not completely win you over. Your comments help us continue to improve our offerings. We appreciate your understanding and your trust in our services. Best regards, The team at Jardins de la Comtesse
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Erika G.
Rating: 4 out of 5
following a purchase from 01/05/2025
The item I was looking for or the color of the item was somewhat cumbersome to find.
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F.C.H.G. G.
Rating: 3 out of 5
following a purchase from 05/05/2025
First called the service number on the site. This number is no longer in use. Eventually got in touch via the chat function. Order and delivery went smoothly afterwards.
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Lucie C.
Rating: 3 out of 5
following a purchase from 23/04/2025
On-time delivery and package in good condition. But quite disappointed with the tablecloth. While the underside is synthetic, the appearance of the top really doesn't look like cotton and the print looks very cheap.
The XL size of the tablecloth is very nice, but be careful, it is twice as long as it is wide.
We ultimately do not offer it to my brother because it looks too cheap visually, but my mother wants to keep it for practical reasons. Very expensive for the price paid when you see the quality of some similar tablecloths currently on the market.
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to share your opinion. We are pleased that the delivery met your expectations and that you liked the XL size of the tablecloth. However, we understand your disappointment regarding the aesthetic aspect and perceived quality. Your feedback is valuable and helps us improve our offerings. Best regards, The team at Les Jardins de la Comtesse.
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Sophie M.
Rating: 2 out of 5
following a purchase from 11/04/2025
Fast shipping. However, the quality promise is not being kept here. We received anything but noble products. Unpacking from thin plastic bags already diminishes the feeling of quality and spreads a feeling of cheap Asian goods. The smell and the feel confirm this.
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gina M.
Rating: 4 out of 5
following a purchase from 29/03/2025
After issues due to a delivery error (a basket I did not order was delivered instead of the one I purchased), things were sorted out and my contacts understood the situation well and were responsive. I am therefore satisfied with my purchases and the attitude of the team.
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Pierre M.
Rating: 4 out of 5
following a purchase from 28/03/2025
Impeccable delivery and tracking
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Daphné S.
Rating: 3 out of 5
following a purchase from 21/03/2025
Fast order and delivery, clear communication. Unfortunately, the pickup point was changed: a relay far from my home and gloomy.
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Claudine S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very fast delivery
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Mathilde D.
Rating: 4 out of 5
following a purchase from 26/02/2025
Disappointed with the quality of the product otherwise shipping and delivery ok
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Max K.
Rating: 4 out of 5
following a purchase from 14/02/2025
I can't complain about the site itself.
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Siham Q.
Rating: 2 out of 5
following a purchase from 20/01/2025
I can't say much, I still haven't received my goods, except that the delivery is taking extremely long, I've been waiting for two weeks for it
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Response from Les Jardins de la Comtesse
Good day! I'm sorry to hear that your order has not yet been delivered. The package was shipped on January 21. We will inquire with the carrier about the whereabouts of your package and when it is expected to be delivered, and we will keep you updated. We apologize for the inconvenience caused to you. Les Jardins de la Comtesse
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patrick G.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very nice decor. Good quality. One problem: the size of the large plates does not allow them to be washed in a dishwasher
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding the design and quality of our product. We are sorry to learn that the size of the large plates did not allow you to wash them easily in your dishwasher. We do our best to mention the dimensions of our items, and generally, 28 cm plates fit in most dishwashers. We hope this does not detract from your experience with our products. Please feel free to contact us if you have any other questions. Best regards, Les Jardins de la Comtesse
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Claude B.
Rating: 4 out of 5
following a purchase from 20/01/2025
Product meets my expectations
Good delivery tracking
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Josy D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Perfect, fast service
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Cindy N.
Rating: 3 out of 5
following a purchase from 23/12/2024
A bit disappointed to see a big "made in china" written on the delivery note.
The straps for plates are too tight, difficult to slide in 2.
Otherwise very pretty.
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Response from Les Jardins de la Comtesse
Hello, Thank you for your feedback. We understand your comment regarding the "Made in China" label. Please note that this mention is a legal obligation for shipments to Switzerland to comply with customs regulations. Regarding the straps, they may seem tight at first, but they will naturally loosen with use. We are glad that you appreciate the appearance of our basket. Please do not hesitate to contact us for any other questions. Best regards, Les Jardins de la Comtesse
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Marie K.
Rating: 4 out of 5
following a purchase from 01/01/2025
Product conforms to the description, fast delivery. Only downside: a bit expensive with shipping costs.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback and for highlighting the conformity of the product as well as the speed of delivery. We understand that shipping costs can be an important factor, and we already cover a large part of these costs to make our products accessible. Additionally, we offer free shipping for purchases over €75 to allow you to enjoy our products even more without additional costs. We hope this will bring you satisfaction! Best regards, Les Jardins de la Comtesse
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Alain R.
Rating: 4 out of 5
following a purchase from 25/11/2024
Delivery a bit complicated due to the incompetence of the delivery person.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the delivery encountered difficulties. We understand that this can be frustrating. In such situations, please do not hesitate to contact us directly so that we can address the issue and work with the carrier to resolve the situation quickly. Thank you for your understanding, Best regards, Les Jardins de la Comtesse
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Emilie B.
Rating: 4 out of 5
following a purchase from 18/12/2024
The delivery was made on time
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HUBERT J.
Rating: 2 out of 5
following a purchase from 09/12/2024
Do not reply when I ask for the invoice
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Response from Les Jardins de la Comtesse
Hello, We apologize for the misunderstanding. We do our best to respond to all requests as quickly as possible. If you have not yet received your invoice, please do not hesitate to contact us again, and we will ensure to send it to you as soon as possible. Thank you for your patience, Best regards, Les Jardins de la Comtesse
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Günter H.
Rating: 4 out of 5
following a purchase from 10/12/2024
Very beautiful and high-quality product
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Pierre F.
Rating: 4 out of 5
following a purchase from 30/11/2024
A smooth, simplified, and intuitive navigation but an interface that feels a bit outdated and lacks modernity nonetheless.
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Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
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Nathalie H.
Rating: 4 out of 5
following a purchase from 23/11/2024
The delivery arrived within the expected time. The packaging was very careful.
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Antoine P.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast, efficient and compliant products.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/11/2024
The site itself is good even if the product detail sheets are uneven in terms of information, the product seems to be of good quality. But they should change their delivery provider, DPD is well known to be unreliable and I have suffered from it, it was a hassle to retrieve my order...
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Amandine L.
Rating: 4 out of 5
following a purchase from 03/11/2024
The site is well made.
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