Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Hello, thank you for taking the time to share your feedback. We are sincerely sorry to learn that your cake dish arrived damaged and that the packaging was insufficient. Please feel free to contact our after-sales service to report your complaint so that a solution can be proposed to you quickly.
Best regards,
Les Jardins de la Comtesse
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Marisa E.
Rating: 2 out of 5
following a purchase from 23/03/2026
In the face of a shipping error on your part, your response has not been very adequate, in my opinion. The material is very beautiful, although expensive.
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Response from Les Jardins de la Comtesse
Dear Marisa,
We sincerely regret that your experience was not as expected and we thank you for sharing your opinion.
The team at Les Jardins de la Comtesse.
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Monique M.
Rating: 3 out of 5
following a purchase from 04/09/2025
Delivery was fast, but the products disappointed me in terms of color, colors were dull, and there was a difference in color between the different items.
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Salim C.
Rating: 2 out of 5
following a purchase from 20/08/2025
Not great
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to leave a review. We are sorry to hear that the product you ordered did not meet your expectations. Your feedback is valuable to us and will help us improve. Please feel free to contact us to discuss this further. Best regards. The team at lesjardinsdelacomtesse.com
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AGUSTÍN P.
Rating: 2 out of 5
following a purchase from 20/08/2025
I received broken plates on two occasions and I haven't even claimed.
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Response from Les Jardins de la Comtesse
Hello, We are very sorry to hear that you had a negative experience with our products and we understand your frustration. Our Customer Service team will contact you to resolve this situation. Sincerely, the team at lesjardinsdelacomtesse.es
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Reidar B.
Rating: 1 out of 5
following a purchase from 06/08/2025
I still havent recieved my order after two weeks and are now starting to think this whole thing is a scam
Response from Les Jardins de la Comtesse
Hello, We’re truly sorry that you haven’t received your order yet and can understand your concern. Our customer service team is already in contact with the carrier to find out why your parcel has not been delivered and to resolve the situation as quikly as possible. Your satisfaction is important to us, and we're here to help. Thank you for your understanding. lesjardinsdelacomtesse.co.uk team
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Sylvie V.
Rating: 3 out of 5
following a purchase from 07/08/2025
A bit disappointed not by the basket which is very beautiful but the plates are small (dessert) and the cutlery, salt shaker, pepper shaker, and corkscrew feel cheap. Just because it's a case for 2 doesn't mean it's for playing at the diner.
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to share your opinion. We are pleased to learn that you find our basket beautiful, but we are sorry to hear that some elements do not meet your expectations. We offer a wide range of accessorized baskets in different ways to best meet our customers' tastes and budgets. Your feedback is valuable and will help us improve our offer. Best regards. The team at lesjardinsdelacomtesse.com
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Geneviève V.
Rating: 3 out of 5
following a purchase from 09/07/2025
See below for my disappointment upon receiving this tablecloth.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your opinion. We are sorry to learn that the tablecloth did not meet your expectations. Best regards. The team at lesjardinsdelacomtesse.com
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Neil F.
Rating: 1 out of 5
following a purchase from 22/06/2025
No advert indication to suggest that you would need to pay import duty before delivery as a result of which the product arrived about 10days later than the planned delivery for a birthday gift. The product is substandard and I speculate it is made in China - the handle detached on its first use!!!
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Gerardo C.
Rating: 3 out of 5
following a purchase from 27/06/2025
It would be best if you photograph the equipment individually so that the quality of the utensils can actually be seen.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We appreciate your suggestion for presenting our products. The team at lesjardinsdelacomtesse.de
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Waltraud W.
Rating: 3 out of 5
following a purchase from 25/06/2025
Ok - clear
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We are glad that you find our website clear. The team at lesjardinsdelacomtesse.de
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Esther E.
Rating: 3 out of 5
following a purchase from 12/06/2025
I find the plates and bowls wonderful, unfortunately also very expensive. It annoys me that all three black pieces turn gray after a while. It must have something to do with the dishwasher. The jungle motif loses a lot of its effect because of this. It was stated: dishwasher safe. It is NOT microwave safe. I usually wash it by hand, but the jungle motif has still been in the dishwasher at least 7 times.
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Response from Les Jardins de la Comtesse
Hello and thank you for your feedback. We are sorry to hear that you are dissatisfied with the quality of the plates and bowls. We know how important the durability of products is, especially with such a beautiful jungle motif. Your feedback is valuable to us, and we will keep it in mind. We would be happy to hear from you again! The team at lesjardinsdelacomtesse.de
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alizé F.
Rating: 1 out of 5
following a purchase from 26/05/2025
Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
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Alexander M.
Rating: 3 out of 5
following a purchase from 18/05/2025
Promising site - disappointing product
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raphael C.
Rating: 1 out of 5
following a purchase from 18/05/2025
Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.
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Response from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
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Frederique G.
Rating: 3 out of 5
following a purchase from 09/05/2025
Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.
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Response from Les Jardins de la Comtesse
Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse
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Marion S.
Rating: 1 out of 5
following a purchase from 07/05/2025
I paid for an express order and did not receive the plates in the promised time!
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Response from Les Jardins de la Comtesse
Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse
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F.C.H.G. G.
Rating: 3 out of 5
following a purchase from 05/05/2025
First called the service number on the site. This number is no longer in use. Eventually got in touch via the chat function. Order and delivery went smoothly afterwards.
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Lucie C.
Rating: 3 out of 5
following a purchase from 23/04/2025
On-time delivery and package in good condition. But quite disappointed with the tablecloth. While the underside is synthetic, the appearance of the top really doesn't look like cotton and the print looks very cheap.
The XL size of the tablecloth is very nice, but be careful, it is twice as long as it is wide.
We ultimately do not offer it to my brother because it looks too cheap visually, but my mother wants to keep it for practical reasons. Very expensive for the price paid when you see the quality of some similar tablecloths currently on the market.
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to share your opinion. We are pleased that the delivery met your expectations and that you liked the XL size of the tablecloth. However, we understand your disappointment regarding the aesthetic aspect and perceived quality. Your feedback is valuable and helps us improve our offerings. Best regards, The team at Les Jardins de la Comtesse.
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Sophie M.
Rating: 2 out of 5
following a purchase from 11/04/2025
Fast shipping. However, the quality promise is not being kept here. We received anything but noble products. Unpacking from thin plastic bags already diminishes the feeling of quality and spreads a feeling of cheap Asian goods. The smell and the feel confirm this.
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Daphné S.
Rating: 3 out of 5
following a purchase from 21/03/2025
Fast order and delivery, clear communication. Unfortunately, the pickup point was changed: a relay far from my home and gloomy.
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Siham Q.
Rating: 2 out of 5
following a purchase from 20/01/2025
I can't say much, I still haven't received my goods, except that the delivery is taking extremely long, I've been waiting for two weeks for it
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Response from Les Jardins de la Comtesse
Good day! I'm sorry to hear that your order has not yet been delivered. The package was shipped on January 21. We will inquire with the carrier about the whereabouts of your package and when it is expected to be delivered, and we will keep you updated. We apologize for the inconvenience caused to you. Les Jardins de la Comtesse
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Cindy N.
Rating: 3 out of 5
following a purchase from 23/12/2024
A bit disappointed to see a big "made in china" written on the delivery note.
The straps for plates are too tight, difficult to slide in 2.
Otherwise very pretty.
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Response from Les Jardins de la Comtesse
Hello, Thank you for your feedback. We understand your comment regarding the "Made in China" label. Please note that this mention is a legal obligation for shipments to Switzerland to comply with customs regulations. Regarding the straps, they may seem tight at first, but they will naturally loosen with use. We are glad that you appreciate the appearance of our basket. Please do not hesitate to contact us for any other questions. Best regards, Les Jardins de la Comtesse
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HUBERT J.
Rating: 2 out of 5
following a purchase from 09/12/2024
Do not reply when I ask for the invoice
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Response from Les Jardins de la Comtesse
Hello, We apologize for the misunderstanding. We do our best to respond to all requests as quickly as possible. If you have not yet received your invoice, please do not hesitate to contact us again, and we will ensure to send it to you as soon as possible. Thank you for your patience, Best regards, Les Jardins de la Comtesse
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Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
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Albane F.
Rating: 1 out of 5
following a purchase from 24/09/2024
I have not received my order
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Response from Les Jardins de la Comtesse
Hello, We are surprised by your message. You requested delivery to a pickup point. Your package was delivered to the pickup point you selected less than 48 hours after your order. Despite reminders from the carrier to your email address, the package was not picked up and was returned to us. We will receive it back shortly. We can of course resend it to you if you wish. Do not hesitate to contact our customer service. Best regards, Les Jardins de la Comtesse
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Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
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Sophie M.
Rating: 3 out of 5
following a purchase from 09/08/2024
I am very happy with the quality of the products and the speed of shipping. The real problem is the carrier DPD. They give delivery times but never come, they dump packages at relay points of their choice... Their service is deplorable.
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Muriel L.
Rating: 2 out of 5
following a purchase from 03/08/2024
Return costs can be expensive, in my case, more than 20 euros, especially do not make a mistake, return costs are always the responsibility of the customer.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the item ordered on our site did not meet your satisfaction. As stated in our T&Cs, return costs are the responsibility of the customer in case of withdrawal. As for the amount of return costs, it depends on the weight of the package and the rates applied by La Poste. Our customer service is at your disposal to answer any questions. Best regards, Les Jardins de la Comtesse
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Anne B.
Rating: 2 out of 5
following a purchase from 07/08/2024
Product explanations not very clear. On the site. After-sales service not very customer-oriented, not trying to understand the customer's disappointment and to make them happy to retain them. Too bad, I just wanted to buy a tray again without paying shipping costs since I had just bought one that I didn't like being hammered (didn't read well on the site before purchase) and that I intended to keep! Just the shipping costs not to charge me again for the new tray...
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the ordered item does not meet your expectations. Our customer service takes the time to handle each request addressed to them and strives to respond as best as possible to customers and in the best timeframes. Regarding your request for a commercial gesture so that the delivery is free on this new order for a Bahia serving tray, our customer service could not respond positively to your request because the item you wanted to order already benefited from a 30% commercial discount. Best regards, Les Jardins de la Comtesse
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Andreas E.
Rating: 1 out of 5
following a purchase from 04/07/2024
Customer service is very poor. I have repeatedly complained about a plate with pictures via email, but unfortunately never received a response. The address [email protected] to which the complaint should be sent is unfortunately undeliverable. I then tried to send it to [email protected], but this email was also undeliverable and came back. Very unfortunate!!!
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Nico L.
Rating: 1 out of 5
following a purchase from 18/07/2024
Quality niO - Chinese goods
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Eva D.
Rating: 3 out of 5
following a purchase from 11/06/2024
Too bad there are no cups in the range to complement the picnic baskets.
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Laura C.
Rating: 1 out of 5
following a purchase from 07/07/2024
As a UK customer I would not order from this website again. The order was poorly packaged and the wicker damaged in the corner of the basket.
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Lea Sophie B.
Rating: 3 out of 5
following a purchase from 25/06/2024
I would have liked to give a better rating, but DPD has not been able to deliver my package until today.
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Nina S.
Rating: 3 out of 5
following a purchase from 19/06/2024
Shipping okay
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MARZELIERE O.
Rating: 3 out of 5
following a purchase from 02/06/2024
noted delivered with parcel tracking by the carrier but received the next day???
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Lucas D.
Rating: 3 out of 5
following a purchase from 29/04/2024
For businesses having to pay without having the material remains a concern
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Olga S.
Rating: 3 out of 5
following a purchase from 11/05/2024
I was expecting the best quality for this price, the glass broke when falling on the table, quite a few broken stems on the basket, the closure works poorly, you have to force it to close
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Stefan G.
Rating: 3 out of 5
following a purchase from 23/12/2023
Goods good, delivery time long, shipping costs high
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