Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
It is easy to order and the tracking is well assured.
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive feedback! We are glad that you found the ordering process easy and that the tracking met your expectations. Your satisfaction is our priority, and we will continue to do our best to improve our service. Best regards, The team at Jardins de la Comtesse
M
Marion S.
Rating: 1 out of 5
following a purchase from 07/05/2025
I paid for an express order and did not receive the plates in the promised time!
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse
L
Lisa T.
Rating: 4 out of 5
following a purchase from 04/05/2025
Well
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback. We are pleased to learn that your experience has been generally positive. Your satisfaction is essential to us and we are committed to continuing to offer you quality products and attentive service. Please feel free to share more of your impressions, your opinion is important to help us improve. Best regards, The team at Jardins de la Comtesse
M
Margaryta F.
Rating: 4 out of 5
following a purchase from 30/04/2025
Not the prettiest but it works :)
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you for your positive feedback! We are delighted to hear that our product works well for you, even if its aesthetics did not completely win you over. Your comments help us continue to improve our offerings. We appreciate your understanding and your trust in our services. Best regards, The team at Jardins de la Comtesse
E
Erika G.
Rating: 4 out of 5
following a purchase from 01/05/2025
The item I was looking for or the color of the item was somewhat cumbersome to find.
Translated reviews
S
Sophie M.
Rating: 2 out of 5
following a purchase from 11/04/2025
Fast shipping. However, the quality promise is not being kept here. We received anything but noble products. Unpacking from thin plastic bags already diminishes the feeling of quality and spreads a feeling of cheap Asian goods. The smell and the feel confirm this.
Translated reviews
G
gina M.
Rating: 4 out of 5
following a purchase from 29/03/2025
After issues due to a delivery error (a basket I did not order was delivered instead of the one I purchased), things were sorted out and my contacts understood the situation well and were responsive. I am therefore satisfied with my purchases and the attitude of the team.
Translated reviews
P
Pierre M.
Rating: 4 out of 5
following a purchase from 28/03/2025
Impeccable delivery and tracking
Translated reviews
C
Claudine S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very fast delivery
Translated reviews
M
Mathilde D.
Rating: 4 out of 5
following a purchase from 26/02/2025
Disappointed with the quality of the product otherwise shipping and delivery ok
Translated reviews
M
Max K.
Rating: 4 out of 5
following a purchase from 14/02/2025
I can't complain about the site itself.
Translated reviews
S
Siham Q.
Rating: 2 out of 5
following a purchase from 20/01/2025
I can't say much, I still haven't received my goods, except that the delivery is taking extremely long, I've been waiting for two weeks for it
Translated reviews
Response from Les Jardins de la Comtesse
Good day! I'm sorry to hear that your order has not yet been delivered. The package was shipped on January 21. We will inquire with the carrier about the whereabouts of your package and when it is expected to be delivered, and we will keep you updated. We apologize for the inconvenience caused to you. Les Jardins de la Comtesse
P
patrick G.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very nice decor. Good quality. One problem: the size of the large plates does not allow them to be washed in a dishwasher
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding the design and quality of our product. We are sorry to learn that the size of the large plates did not allow you to wash them easily in your dishwasher. We do our best to mention the dimensions of our items, and generally, 28 cm plates fit in most dishwashers. We hope this does not detract from your experience with our products. Please feel free to contact us if you have any other questions. Best regards, Les Jardins de la Comtesse
C
Claude B.
Rating: 4 out of 5
following a purchase from 20/01/2025
Product meets my expectations
Good delivery tracking
Translated reviews
J
Josy D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Perfect, fast service
Translated reviews
M
Marie K.
Rating: 4 out of 5
following a purchase from 01/01/2025
Product conforms to the description, fast delivery. Only downside: a bit expensive with shipping costs.
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback and for highlighting the conformity of the product as well as the speed of delivery. We understand that shipping costs can be an important factor, and we already cover a large part of these costs to make our products accessible. Additionally, we offer free shipping for purchases over €75 to allow you to enjoy our products even more without additional costs. We hope this will bring you satisfaction! Best regards, Les Jardins de la Comtesse
A
Alain R.
Rating: 4 out of 5
following a purchase from 25/11/2024
Delivery a bit complicated due to the incompetence of the delivery person.
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We are sorry that the delivery encountered difficulties. We understand that this can be frustrating. In such situations, please do not hesitate to contact us directly so that we can address the issue and work with the carrier to resolve the situation quickly. Thank you for your understanding, Best regards, Les Jardins de la Comtesse
E
Emilie B.
Rating: 4 out of 5
following a purchase from 18/12/2024
The delivery was made on time
Translated reviews
H
HUBERT J.
Rating: 2 out of 5
following a purchase from 09/12/2024
Do not reply when I ask for the invoice
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We apologize for the misunderstanding. We do our best to respond to all requests as quickly as possible. If you have not yet received your invoice, please do not hesitate to contact us again, and we will ensure to send it to you as soon as possible. Thank you for your patience, Best regards, Les Jardins de la Comtesse
G
Günter H.
Rating: 4 out of 5
following a purchase from 10/12/2024
Very beautiful and high-quality product
Translated reviews
C
Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
Translated reviews
P
Pierre F.
Rating: 4 out of 5
following a purchase from 30/11/2024
A smooth, simplified, and intuitive navigation but an interface that feels a bit outdated and lacks modernity nonetheless.
Translated reviews
M
Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
Translated reviews
N
Nathalie H.
Rating: 4 out of 5
following a purchase from 23/11/2024
The delivery arrived within the expected time. The packaging was very careful.
Translated reviews
A
Antoine P.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast, efficient and compliant products.
Translated reviews
P
Pierre M.
Rating: 4 out of 5
following a purchase from 12/11/2024
The site itself is good even if the product detail sheets are uneven in terms of information, the product seems to be of good quality. But they should change their delivery provider, DPD is well known to be unreliable and I have suffered from it, it was a hassle to retrieve my order...
Translated reviews
A
Amandine L.
Rating: 4 out of 5
following a purchase from 03/11/2024
The site is well made.
Translated reviews
R
Roberta L.
Rating: 4 out of 5
following a purchase from 31/10/2024
Unfortunately, returns for dissatisfaction are at the customer's expense.
Translated reviews
J
jose M.
Rating: 4 out of 5
following a purchase from 02/11/2024
Hello, beautiful plates, too bad they don't go in the microwave.
Translated reviews
M
Maite G.
Rating: 4 out of 5
following a purchase from 12/10/2024
-
Translated reviews
A
Annick R.
Rating: 4 out of 5
following a purchase from 23/09/2024
A bit bossy
Translated reviews
A
Albane F.
Rating: 1 out of 5
following a purchase from 24/09/2024
I have not received my order
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We are surprised by your message. You requested delivery to a pickup point. Your package was delivered to the pickup point you selected less than 48 hours after your order. Despite reminders from the carrier to your email address, the package was not picked up and was returned to us. We will receive it back shortly. We can of course resend it to you if you wish. Do not hesitate to contact our customer service. Best regards, Les Jardins de la Comtesse
R
Rania K.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very good; only flaw: the packaging!!! Difficult to give a gift with such packaging!!!
Translated reviews
M
Marie L.
Rating: 4 out of 5
following a purchase from 08/09/2024
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
Translated reviews
B
Barbara D.
Rating: 4 out of 5
following a purchase from 14/09/2024
Intuitive
Translated reviews
F
Frédéric P.
Rating: 4 out of 5
following a purchase from 05/09/2024
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
Translated reviews
K
Karolina G.
Rating: 4 out of 5
following a purchase from 28/08/2024
Quick delivery
M
Michel M.
Rating: 4 out of 5
following a purchase from 02/09/2024
-
Translated reviews
A
Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
Translated reviews
J
joel M.
Rating: 4 out of 5
following a purchase from 16/08/2024
Excellent product, as described.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 