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Rating: 4 out of 5
nothing to say perfect for packaging and delivery and of course for my order
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
nothing to complain about, product conforms
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Rating: 4 out of 5
These trays are lovely.
Small downside: they are very heavy.
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Small downside: they are very heavy.
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Rating: 4 out of 5
The site, the ordering method, the delivery, and the after-sales service are very good... Too bad I had to use customer service for a question about a poorly sized plate for the product (Fontainebleau basket): the original plates being too large, new plates were sent to me (too small but at least they fit in the straps)
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Rating: 4 out of 5
Irreproachable product quality, but unfortunately I do not like the bamboo imitation borders that are not well visible in the photos. I searched for so long for melamine plates, very practical for everyday use. The family no longer wants to see them because they are too 'kitsch'. Very unfortunate, if a simpler collection were to come out I would be a buyer again. Best regards.
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Rating: 4 out of 5
Beautiful quality, but on 1 plate, a small color defect in the white part of a plate. It's not serious, but it's a small defect. Otherwise, very beautiful quality for a fair price. I think these items will last long without tarnishing.
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Rating: 2 out of 5
Hello, the cutlery hits the rivets of the basket, the quality of the cutting board is poor, a cheap pine board cut hastily, not even smoothed out, and the corkscrew knife of poor quality for the price of the most expensive basket in the range, it could have been a Victorinox, that would have been more serious, otherwise the rest is good, best regards.
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Response from Les Jardins de la Comtesse
Hello Sir, We are sorry that you are not fully satisfied with your order. Our picnic baskets are handcrafted, but despite all the care we can give them, it can happen that slight imperfections escape us. Please do not hesitate to contact our customer service team regarding the rivets that are bothering the cutlery. We will get back to you with a solution. Best regards, The Gardens of the Countess
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Rating: 4 out of 5
Beautiful photo. Beautiful presentation. PVC imitation leather straps. For our suitcase, 4 cutlery. Impossible to attach all the cutlery. Only 2 plates and their cutlery can be attached.
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Rating: 2 out of 5
I find them dull, not as beautiful as on the site
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Response from Les Jardins de la Comtesse
Hello Madam, Thank you for your feedback. We try to ensure that our photos are as close to reality as possible. We offer several photos from different angles as well as photos where our products are set in an ambiance with natural light. Melamine is a very shiny material. The more light there is, the more vivid the colors are. We hope that your opinion will evolve with the arrival of the beautiful days. Best regards, The Gardens of the Countess
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Rating: 4 out of 5
Quality products, efficient carrier, correct customer service.
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Rating: 4 out of 5
Very nice... maybe there could be an intermediate size (it is very large)
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Rating: 2 out of 5
The blanket arrived with significantly longer delivery time than the picnic basket. It was a gift that I ordered on behalf of a friend for my daughter's wedding. Now we have noticed that I did not receive the ordered blanket. Instead of navy blue stripes, it has black stripes and does not match the basket.
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Rating: 4 out of 5
'I love it. Magnificent.'
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Rating: 1 out of 5
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Rating: 4 out of 5
Everything worked from the order to the prompt delivery.
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Rating: 1 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 2 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very nice salad bowls. The rim could have been a little higher. But still recommendable.
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Rating: 1 out of 5
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Rating: 4 out of 5
Great products, great design! Super quality.
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Rating: 2 out of 5
'Package error, delivery delay.'
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Rating: 4 out of 5
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Rating: 4 out of 5
'Nothing to report, compliant!'
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Rating: 4 out of 5
"Beautifully built product. I was disappointed that the wicker was slightly damaged.i have not recieved a response from the company yet after I emailled them."Beautifully built product. I...
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
'4.'
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Rating: 4 out of 5
Fast delivery
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Rating: 2 out of 5
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Rating: 4 out of 5
The item was okay. We had already bought the same basket before, this one was more precise in the weaving work.
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Rating: 4 out of 5
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Rating: 4 out of 5
'Site and order taking OK.'
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Rating: 4 out of 5
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Rating: 4 out of 5
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