Customer reviews of Les Jardins de la Comtesse

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.

Reviews 1, 3 and 4 stars

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M
Marie L.
Rating: 4 out of 5
following a purchase from 08/09/2024
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
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Barbara D.
Rating: 4 out of 5
following a purchase from 14/09/2024
Intuitive
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Frédéric P.
Rating: 4 out of 5
following a purchase from 05/09/2024
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
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Karolina G.
Rating: 4 out of 5
following a purchase from 28/08/2024
Quick delivery
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Michel M.
Rating: 4 out of 5
following a purchase from 02/09/2024
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Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
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joel M.
Rating: 4 out of 5
following a purchase from 16/08/2024
Excellent product, as described.
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Katja W.
Rating: 4 out of 5
following a purchase from 25/08/2024
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
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Sophie M.
Rating: 3 out of 5
following a purchase from 09/08/2024
I am very happy with the quality of the products and the speed of shipping. The real problem is the carrier DPD. They give delivery times but never come, they dump packages at relay points of their choice... Their service is deplorable.
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Amelie C.
Rating: 4 out of 5
following a purchase from 22/07/2024
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
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Linda T.
Rating: 4 out of 5
following a purchase from 09/08/2024
The basket is of good quality. It is very beautiful with nice finishes. I hope it will last. In any case, it is what we wanted, we are delighted. Thank you for this beautiful quality, it is the only place where we found this quality. The only downside is the delivery, the information was not precise enough and as a result, we had to stay at home.
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Jürgen H.
Rating: 4 out of 5
following a purchase from 05/08/2024
The product selection was easy, as the website is clear and well-structured. The ordering process was very uncomplicated and transparent, as was the communication. After just two days, I received the product (picnic basket). 5 stars for that.
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Jan W.
Rating: 4 out of 5
following a purchase from 03/08/2024
Wonderful!
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Andreas E.
Rating: 1 out of 5
following a purchase from 04/07/2024
Customer service is very poor. I have repeatedly complained about a plate with pictures via email, but unfortunately never received a response. The address [email protected] to which the complaint should be sent is unfortunately undeliverable. I then tried to send it to [email protected], but this email was also undeliverable and came back. Very unfortunate!!!
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Pascaline V.
Rating: 4 out of 5
following a purchase from 22/07/2024
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Brondesse N.
Rating: 4 out of 5
following a purchase from 17/07/2024
Navigation on the site is quite smooth. The order was delivered quickly. The cart is quite sturdy and well made.
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Nico L.
Rating: 1 out of 5
following a purchase from 18/07/2024
Quality niO - Chinese goods
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Eva D.
Rating: 3 out of 5
following a purchase from 11/06/2024
Too bad there are no cups in the range to complement the picnic baskets.
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François H.
Rating: 4 out of 5
following a purchase from 07/07/2024
Super site. I only give 4 stars because I think we can always improve the experience.
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Myriam L.
Rating: 4 out of 5
following a purchase from 10/07/2024
The site could be even more explicit.
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Laura C.
Rating: 1 out of 5
following a purchase from 07/07/2024
As a UK customer I would not order from this website again. The order was poorly packaged and the wicker damaged in the corner of the basket.
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Frederic D.
Rating: 4 out of 5
following a purchase from 30/06/2024
Beautiful products and fast shipping
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Amy D.
Rating: 4 out of 5
following a purchase from 01/07/2024
Very correct and fast
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Lea Sophie B.
Rating: 3 out of 5
following a purchase from 25/06/2024
I would have liked to give a better rating, but DPD has not been able to deliver my package until today.
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Brigitte S.
Rating: 4 out of 5
following a purchase from 27/06/2024
Perfect
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Nina S.
Rating: 3 out of 5
following a purchase from 19/06/2024
Shipping okay
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Bruno G.
Rating: 4 out of 5
following a purchase from 16/06/2024
Good
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Francois J.
Rating: 4 out of 5
following a purchase from 16/06/2024
Fast delivery and impeccable without problems
Royal luxury picnic basket.
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Roberto R.
Rating: 4 out of 5
following a purchase from 06/06/2024
Delivered on time and in perfect condition. They delivered it in the afternoon, which is unusual but my only possibility to receive it.
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MARZELIERE O.
Rating: 3 out of 5
following a purchase from 02/06/2024
noted delivered with parcel tracking by the carrier but received the next day???
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Lucas D.
Rating: 3 out of 5
following a purchase from 29/04/2024
For businesses having to pay without having the material remains a concern
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Sigrid B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Great! The only real downside is that you can't pay automatically. You have to transfer money to an account number. Not everyone can do that.
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Olga S.
Rating: 3 out of 5
following a purchase from 11/05/2024
I was expecting the best quality for this price, the glass broke when falling on the table, quite a few broken stems on the basket, the closure works poorly, you have to force it to close
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Stefan G.
Rating: 3 out of 5
following a purchase from 23/12/2023
Goods good, delivery time long, shipping costs high
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Werner F.
Rating: 4 out of 5
following a purchase from 25/10/2023
We already bought such a bowl in the store and reordered the other items as a gift.
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Christina S.
Rating: 4 out of 5
following a purchase from 06/04/2024
The plastic thread is quite visible upon closer inspection. Medium quality but acceptable. The site is easy to navigate. For 4 people, maybe pack an extra cooler with food if it’s more than olives, cheese, and fruit. For 2 people, super! Water/wine bottle and baguette fit perfectly in the basket. Otherwise pretty, looks good next to the old timers (red checkered for 4 people + 3 bottle holders) Looks great in photos :)
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F. H.
Rating: 4 out of 5
following a purchase from 17/12/2023
The ordering and delivery process was problem-free.
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Keith B.
Rating: 4 out of 5
following a purchase from 25/10/2023
Everything went perfectly.
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Michaela H.
Rating: 4 out of 5
following a purchase from 28/03/2024
I was reliably informed about the status of the delivery. The delivery itself went without problems.
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Detlef G.
Rating: 4 out of 5
following a purchase from 11/06/2023
Good clear site. Problem-free ordering and delivery.
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