English 
M
Rating: 5 out of 5
Customer service super responsive and friendly. The dishes are magnificent of very beautiful quality
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
Good choice beautiful site
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H
Rating: 5 out of 5
Although there is a small piece of information missing to indicate that the payment site is linked to the official site, I remain very satisfied with the customer service response that was able to reassure me and also made a commercial gesture: beyond that, very chic product and of great quality, no regrets about the entire purchase and logistics
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I
Rating: 5 out of 5
Speed of delivery and satisfaction with the received product
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J
Rating: 5 out of 5
Immediate shipping and very kind.
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M
Rating: 5 out of 5
Well-designed site, the Champs Élysées model is unfortunately no longer available.
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Delighted with my purchases.
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H
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
I had entered my address incorrectly, but it was corrected immediately. Great customer service
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F
Rating: 5 out of 5
Delighted by the beauty and quality of the trays
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R
Rating: 5 out of 5
Ordering was straight forward, and the basket matched the description However, I didn’t know I had to pay an extra £50 to import it to the UK.
T
Rating: 5 out of 5
Intuitive site, I quickly found what I was looking for, the customer service is very responsive, it's appreciated!
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S
Rating: 5 out of 5
Scheduled delivery respected
Products very well packaged and protected
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Products very well packaged and protected
A
Rating: 1 out of 5
Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
J
Rating: 5 out of 5
These plates are amazing, so beautiful. They are a birthday present for my sister and I am sure she will love them.
N
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
Order processed quickly and carefully.
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K
Rating: 5 out of 5
super pretty
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A
Rating: 5 out of 5
For the second time we are delighted! Fast delivery, item as described.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We are thrilled to hear that you are satisfied with your experience. We look forward to serving you again! Best regards, The team at Les Jardins de la Comtesse
O
Rating: 5 out of 5
Beautiful site
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Response from Les Jardins de la Comtesse
Hello, Thank you so much for your warm feedback! We are delighted that you like our site. Best regards, The team at Les Jardins de la Comtesse
S
Rating: 5 out of 5
Delivery respected and very smooth site.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your review! Your satisfaction is our priority, and your positive feedback encourages us to continue improving our service. Best regards, The team at Les Jardins de la Comtesse
B
Rating: 5 out of 5
Very fast delivery and the basket is exactly as described. Very complete and very well finished. I recommend.
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Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your review! Your satisfaction is our priority. Best regards, The team at Les Jardins de la Comtesse.
A
Rating: 3 out of 5
Promising site - disappointing product
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R
Rating: 1 out of 5
Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.
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Response from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
L
Rating: 5 out of 5
Super fast delivery.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your positive feedback! Best regards, The team at Les Jardins de la Comtesse
L
Rating: 5 out of 5
Very good site for making a picnic basket gift.
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Response from Les Jardins de la Comtesse
Hello, A big thank you for your pleasant comment! We are delighted to hear that our site helped you find the ideal gift. Your satisfaction is our greatest reward. Best regards, The team at Les Jardins de la Comtesse
V
Rating: 5 out of 5
Great
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Response from Les Jardins de la Comtesse
Hello, Thank you so much for your comment! We are thrilled to hear that you are satisfied with your experience on our site. Best regards, The team at Les Jardins de la Comtesse
C
Rating: 5 out of 5
Good quality products, fast shipping.
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Response from Les Jardins de la Comtesse
Hello, We sincerely thank you for your positive feedback! We are delighted to hear that you appreciated the quality of our products. Thank you again for your trust. Best regards, The team at Les Jardins de la Comtesse
K
Rating: 5 out of 5
Processing of the order was quick and without problems.
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R
Rating: 5 out of 5
The order was processed quickly and everything arrived well and securely packaged.
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F
Rating: 5 out of 5
Record time delivery. Quality product and very pretty.
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Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our products. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse
F
Rating: 3 out of 5
Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.
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Response from Les Jardins de la Comtesse
Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse
Y
Rating: 5 out of 5
Great for our hiking in the mountains!
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Response from Les Jardins de la Comtesse
Hello, Thank you so much for your positive comment! We are delighted to hear that our products helped make your hike in the mountains even more enjoyable. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse
H
Rating: 5 out of 5
A lot of choices and quality products.
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Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive review! Best regards, The team at Jardins de la Comtesse
J
Rating: 5 out of 5
No problem with delivery or ordering
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback! We are delighted to hear that you had a good experience on our site. We look forward to seeing you again soon on our site! Best regards, The team at Jardins de la Comtesse
L
Rating: 5 out of 5
Friendly phone reception! Fast delivery, I recommend 100%
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Response from Les Jardins de la Comtesse
Hello, Thank you so much for your very positive feedback! Your satisfaction is our greatest reward. Please feel free to come back to us, we will always be happy to serve you! Best regards, The team at Jardins de la Comtesse
F
Rating: 5 out of 5
Lovely company and really good service. The products are one of a kind!
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S
Rating: 5 out of 5
Everything is great, as expected!
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M
Rating: 5 out of 5
Very satisfied with my service, very beautiful, very fast delivery, thank you
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Response from Les Jardins de la Comtesse
Hello and thank you so much for your warm feedback! We are delighted to hear that you are satisfied with your experience, both in terms of delivery speed and the quality of our products. Your satisfaction is our greatest reward. Please feel free to reach out to us for your future orders. Best regards, The team at Jardins de la Comtesse