Customer reviews of Les Jardins de la Comtesse

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
5 2 438 89% 4 209 8% 3 55 2% 2 20 1% 1 23 1%

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.

Reviews 2, 3 and 4 stars

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N
Nelly P.
Rating: 4 out of 5
following a purchase from 21/07/2026
I do not give 5 stars because the item arrived with one clasp missing otherwise the order arrived on time
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EVELYNE J.
Rating: 4 out of 5
following a purchase from 20/07/2026
Very good, except for the stockout of plates for which I will have to place a new order and therefore additional shipping costs, too bad! Otherwise, the delivery was fast and compliant.
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SYLVIANE M.
Rating: 4 out of 5
following a purchase from 17/07/2026
Delivery speed, products conform to the description.
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Josiane B.
Rating: 4 out of 5
following a purchase from 19/07/2026
Package in perfect condition. Very satisfied with the basket
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AUDREY B.
Rating: 4 out of 5
following a purchase from 04/07/2026
I like it but I find the products expensive
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Response from Les Jardins de la Comtesse
Hello,
We sincerely thank you for your feedback and are delighted that you like our products. We understand your feelings regarding the prices and appreciate your honesty. Your satisfaction is important to us and we hope to see you again soon in our store.
The team at the Jardins de la Comtesse
C
Catherine T.
Rating: 4 out of 5
following a purchase from 02/06/2026
I would have preferred more refined glasses with a thinner rim and especially not cloudy. I had to wash the glasses before giving the gift. A bit of a shame for the prestige of the brand and its history. A bit disappointed by the quality of the content.
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Response from Les Jardins de la Comtesse
Hello,
We sincerely thank you for your feedback and are delighted to hear that you are generally satisfied. Your opinion is valuable to us.
The team at the Countess's Gardens
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Marie M.
Rating: 4 out of 5
following a purchase from 26/05/2026
I miss a bit of transport protection (loops / fans) for the cutlery. Otherwise, the backpack is great.
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Response from Les Jardins de la Comtesse
Dear Marie,
thank you very much for your positive feedback! We hope to welcome you back to our online shop soon.
the team at Les Jardins de la Comtesse
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Fabienne T.
Rating: 3 out of 5
following a purchase from 19/05/2026
Very poorly packaged cake dish arrived broken
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Response from Les Jardins de la Comtesse
Hello, thank you for taking the time to share your feedback. We are sincerely sorry to learn that your cake dish arrived damaged and that the packaging was insufficient. Please feel free to contact our after-sales service to report your complaint so that a solution can be proposed to you quickly.
Best regards,
Les Jardins de la Comtesse
J
Jocelyne B.
Rating: 4 out of 5
following a purchase from 12/05/2026
Very good
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Response from Les Jardins de la Comtesse
Hello,
We warmly thank you for your positive feedback. We are delighted to learn that you are satisfied with your experience at Les Jardins de la Comtesse.
The team at Les Jardins de la Comtesse
G
GERARD B.
Rating: 4 out of 5
following a purchase from 20/04/2026
shipping and delivery speed
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Response from Les Jardins de la Comtesse
Hello, We sincerely thank you for your feedback. Your satisfaction is our priority, and we will continue to work to provide you with the best possible service.
Best regards,
The team at the Countess's Gardens
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Genevieve F.
Rating: 4 out of 5
following a purchase from 19/04/2026
Good product packaged roughly in a single box and bubbles. I had specified to my interlocutor on the phone that it was 2 separate wedding gifts. The tray could have had separate packaging or a cardboard pouch.
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Response from Les Jardins de la Comtesse
Hello,
Thank you very much for your feedback. We are delighted that you appreciated our products. We take note of your comments regarding the packaging, and we will strive to improve this aspect to better meet the expectations of our customers.
Best regards,
The team at Jardins de la Comtesse
I
Ibrahim E.
Rating: 4 out of 5
following a purchase from 15/04/2026
I received the picnic basket in good condition. However, one of the four small spoons was missing, there was only three of them but four of every other piece.
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Response from Les Jardins de la Comtesse
Thank you for your feedback. We are delighted to hear that your picnic basket arrived in good condition. We apologize for the absence of one of the small spoons and understand how frustrating that can be. Our customer service will take care of this.
The team at the Countess's Gardens
A
Aura D.
Rating: 4 out of 5
following a purchase from 12/04/2026
It is a nice and practical basket. In the photo on the website, the design of the tablecloth (blue and white checks) looks much larger than it actually is.
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Response from Les Jardins de la Comtesse
Dear Aura,
We sincerely thank you for sharing your experience. We are glad to know that you liked the basket and we appreciate your observation about the design of the tablecloth.
Sincerely,
The boutique team.
S
Sebastian L.
Rating: 4 out of 5
following a purchase from 07/04/2026
Very good. Just what I needed.
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Response from Les Jardins de la Comtesse
Hello Sebastian,
Thank you for your comment and we are glad to know that you found exactly what you needed.
The boutique team.
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Marisa E.
Rating: 2 out of 5
following a purchase from 23/03/2026
In the face of a shipping error on your part, your response has not been very adequate, in my opinion. The material is very beautiful, although expensive.
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Response from Les Jardins de la Comtesse
Dear Marisa,
We sincerely regret that your experience was not as expected and we thank you for sharing your opinion.
The team at Les Jardins de la Comtesse.
D
Denys P.
Rating: 4 out of 5
following a purchase from 05/01/2026
Delivered quickly. Product perfectly matches the description and meets our expectations. We will gladly recommend "Les Jardins de la Comtesse" to our friends and acquaintances.
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Response from Les Jardins de la Comtesse
We sincerely thank you for your feedback and for your recommendation, which is very valuable to us. We are delighted to hear that you were satisfied with your experience at Les Jardins de la Comtesse as well as the quality of the Champs Elysées picnic basket.
The team at Les Jardins de la Comtesse
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Yann H.
Rating: 4 out of 5
following a purchase from 20/12/2025
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Annie A.
Rating: 4 out of 5
following a purchase from 17/12/2025
I regret that the dishes are not put away, the leather straps are very stiff, and it's complicated to set up.
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Response from Les Jardins de la Comtesse
Hello, we thank you for your feedback. Regarding your comment on the storage of the dishes, indeed they arrive in cardboard packaging to ensure better protection during delivery.
The team at the Jardins de la Comtesse
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Jocelyne M.
Rating: 4 out of 5
following a purchase from 18/10/2025
Pretty products but expensive for what they are.
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Carole C.
Rating: 4 out of 5
following a purchase from 09/10/2025
Very satisfied with my order.
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Response from Les Jardins de la Comtesse
Hello,
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your order.
The team at Les Jardins de la Comtesse
E
Evelyne S.
Rating: 4 out of 5
following a purchase from 27/08/2025
The plate received is not identical to those in the St Germain basket. It was to replace a broken one: I am a bit disappointed....
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Monique M.
Rating: 3 out of 5
following a purchase from 04/09/2025
Delivery was fast, but the products disappointed me in terms of color, colors were dull, and there was a difference in color between the different items.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very nice product. But disappointed because of a very bad surprise when I gave it as a gift... a piece of wicker had pierced the insulated part, damaging the plastic!!!! My friends kept it as they found it too complicated to return. As for me, I was very upset to have given this defective basket.
Best regards,
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Salim C.
Rating: 2 out of 5
following a purchase from 20/08/2025
Not great
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to leave a review. We are sorry to hear that the product you ordered did not meet your expectations. Your feedback is valuable to us and will help us improve. Please feel free to contact us to discuss this further. Best regards. The team at lesjardinsdelacomtesse.com
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AGUSTÍN P.
Rating: 2 out of 5
following a purchase from 20/08/2025
I received broken plates on two occasions and I haven't even claimed.
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Response from Les Jardins de la Comtesse
Hello, We are very sorry to hear that you had a negative experience with our products and we understand your frustration. Our Customer Service team will contact you to resolve this situation. Sincerely, the team at lesjardinsdelacomtesse.es
L
luc D.
Rating: 4 out of 5
following a purchase from 28/07/2025
SUPER PRO. SPEED. NO PROBLEM
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Response from Les Jardins de la Comtesse
Hello, We sincerely thank you for your positive feedback and your evaluation. Best regards. The team at lesjardinsdelacomtesse.com
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Sylvie V.
Rating: 3 out of 5
following a purchase from 07/08/2025
A bit disappointed not by the basket which is very beautiful but the plates are small (dessert) and the cutlery, salt shaker, pepper shaker, and corkscrew feel cheap. Just because it's a case for 2 doesn't mean it's for playing at the diner.
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to share your opinion. We are pleased to learn that you find our basket beautiful, but we are sorry to hear that some elements do not meet your expectations. We offer a wide range of accessorized baskets in different ways to best meet our customers' tastes and budgets. Your feedback is valuable and will help us improve our offer. Best regards. The team at lesjardinsdelacomtesse.com
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Michelle C.
Rating: 4 out of 5
following a purchase from 26/07/2025
At first, I wasn't sure if my order was taken into account because even though I received a confirmation, I had very little information about the delivery, etc. In the end, everything was fine and I received the order quickly but I had a moment of doubt.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback. We take note of your comments regarding the information. Please do not hesitate to contact us for any questions or needs. Best regards. The team at lesjardinsdelacomtesse.com
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Jeanne E.
Rating: 4 out of 5
following a purchase from 07/08/2025
I find this tableware pretty but a bit expensive.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your opinion on our tableware. Best regards. The team at lesjardinsdelacomtesse.com
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Thierry B.
Rating: 4 out of 5
following a purchase from 22/07/2025
I would have liked a commercial gesture for a first order...
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Response from Les Jardins de la Comtesse
Hello, Thank you for your positive feedback! We are delighted that you chose Les Jardins de la Comtesse for your first order. We appreciate your suggestions and hope to fully satisfy you during your future experiences with us. Best regards. The team at lesjardinsdelacomtesse.com
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Agnès K.
Rating: 4 out of 5
following a purchase from 18/07/2025
Everything is simple
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback! Best regards. The team at lesjardinsdelacomtesse.com
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Christophe Michel B.
Rating: 4 out of 5
following a purchase from 13/07/2025
Fast delivery and package as described! Perfect!
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Response from Les Jardins de la Comtesse
Hello, A big thank you for your positive feedback! We are delighted that you were satisfied with the delivery and the quality of the backpack ordered. Your satisfaction is our priority, and we hope to see you again soon. Best regards. The team at lesjardinsdelacomtesse.com
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Geneviève V.
Rating: 3 out of 5
following a purchase from 09/07/2025
See below for my disappointment upon receiving this tablecloth.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your opinion. We are sorry to learn that the tablecloth did not meet your expectations. Best regards. The team at lesjardinsdelacomtesse.com
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angelique V.
Rating: 4 out of 5
following a purchase from 09/07/2025
Very fast delivery.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your positive feedback! Your satisfaction is our priority, and we hope to see you again soon on our site. The team at lesjardinsdelacomtesse.com
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Sabine L.
Rating: 4 out of 5
following a purchase from 28/06/2025
Order and delivery tracking okay.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback! Best regards. The team at lesjardinsdelacomtesse.com
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Gerardo C.
Rating: 3 out of 5
following a purchase from 27/06/2025
It would be best if you photograph the equipment individually so that the quality of the utensils can actually be seen.
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We appreciate your suggestion for presenting our products. The team at lesjardinsdelacomtesse.de
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Waltraud W.
Rating: 3 out of 5
following a purchase from 25/06/2025
Ok - clear
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Response from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We are glad that you find our website clear. The team at lesjardinsdelacomtesse.de
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Esther E.
Rating: 3 out of 5
following a purchase from 12/06/2025
I find the plates and bowls wonderful, unfortunately also very expensive. It annoys me that all three black pieces turn gray after a while. It must have something to do with the dishwasher. The jungle motif loses a lot of its effect because of this. It was stated: dishwasher safe. It is NOT microwave safe. I usually wash it by hand, but the jungle motif has still been in the dishwasher at least 7 times.
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Response from Les Jardins de la Comtesse
Hello and thank you for your feedback. We are sorry to hear that you are dissatisfied with the quality of the plates and bowls. We know how important the durability of products is, especially with such a beautiful jungle motif. Your feedback is valuable to us, and we will keep it in mind. We would be happy to hear from you again! The team at lesjardinsdelacomtesse.de
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Magdalena R.
Rating: 4 out of 5
following a purchase from 19/06/2025
Minor flaws on the basket (glue, logo upside down,...)
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Response from Les Jardins de la Comtesse
Hello and thank you for your feedback! We are sorry to hear that there were minor flaws on your basket. Your comments are important to us, and we will discuss them internally to further improve our service. Please feel free to contact us directly if you have any further questions or concerns. We look forward to further communication! The team at lesjardinsdelacomtesse.de
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Gisela H.
Rating: 4 out of 5
following a purchase from 12/06/2025
Item as described, unfortunately very poorly packaged, box arrived damaged and patched up by the service provider
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