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H
Rating: 5 out of 5
Nice, fast, responsive customer service, and as described.
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 2, 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Products always conform, fast shipping.
I recommend
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I recommend
K
Rating: 5 out of 5
Fast and uncomplicated
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R
Rating: 4 out of 5
Very good; only flaw: the packaging!!! Difficult to give a gift with such packaging!!!
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M
Rating: 4 out of 5
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
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The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
B
Rating: 4 out of 5
Intuitive
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A
Rating: 5 out of 5
Fast shipping, beautiful picnic basket - would love to do it again!
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F
Rating: 4 out of 5
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
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K
Rating: 4 out of 5
Quick delivery
E
Rating: 5 out of 5
Quality product. Perfect tracking. Excellent after-sales service. Delay from the carrier on delivery, express fees were refunded.
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M
Rating: 4 out of 5
-
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G
Rating: 5 out of 5
Very well-made site, fast delivery, careful packaging, I highly recommend +++++
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S
Rating: 5 out of 5
Elegance and practicality! I recommend!
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A
Rating: 5 out of 5
Perfect; arrived very quickly and very well packaged (I'm thrilled too...)
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R
Rating: 5 out of 5
Very good, fast and careful shipping.
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A
Rating: 5 out of 5
satisfied with the quality and design
U
Rating: 5 out of 5
very good
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C
Rating: 5 out of 5
Great goods, fast delivery. Highly recommended
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M
Rating: 5 out of 5
First time and very pleasant surprise: no product. No bad surprise! To do again. Thank you
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J
Rating: 4 out of 5
Excellent product, as described.
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A
Rating: 5 out of 5
Beautiful goods, top!
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M
Rating: 5 out of 5
Very fast delivery.
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U
Rating: 5 out of 5
Delivered quite quickly. Multiple updates about the shipping.
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C
Rating: 5 out of 5
It's very pleasant, quality product
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K
Rating: 4 out of 5
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
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S
Rating: 5 out of 5
Everything is impeccable. The items are of high quality: melamine tableware that I use for the garden, lightweight to carry while being very sturdy. I only receive compliments. Everything is perfectly packaged and protected. The package was shipped and received quickly. I have placed two orders in 2 years and each time it is perfect. My first purchase was in-store 3 years ago and with hindsight and regular use, the tableware is still very good (it's solid).
The only "minus" is that some formats (flat tray, large salad bowl) are slightly hammered (as indicated in the description) while the flat plates and deep trays are not. The hammering on patterned melamine gives a "not great" look. I have a hammered stainless steel paella dish (M'Elite, 40 cm) which is beautiful. Hammering on plain metal (stainless steel, copper), yes, on patterned melamine, no.
In summary, I highly recommend this beautiful company that makes beautiful quality items.
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The only "minus" is that some formats (flat tray, large salad bowl) are slightly hammered (as indicated in the description) while the flat plates and deep trays are not. The hammering on patterned melamine gives a "not great" look. I have a hammered stainless steel paella dish (M'Elite, 40 cm) which is beautiful. Hammering on plain metal (stainless steel, copper), yes, on patterned melamine, no.
In summary, I highly recommend this beautiful company that makes beautiful quality items.
M
Rating: 5 out of 5
I am very satisfied!
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S
Rating: 5 out of 5
Very happy, I received a basket as a gift. It cracked after a few uses and the customer service was perfect. Very responsive and a great solution.
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C
Rating: 5 out of 5
No delivery problem
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P
Rating: 5 out of 5
Perfect! Very friendly and attentive to the customer, fast delivery, quality products. Thank you very much +++
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S
Rating: 3 out of 5
I am very happy with the quality of the products and the speed of shipping. The real problem is the carrier DPD. They give delivery times but never come, they dump packages at relay points of their choice... Their service is deplorable.
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G
Rating: 5 out of 5
wonderful products, fast and secure delivery... highly recommended!
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A
Rating: 5 out of 5
I am very satisfied with this company. The site is very easy to use and paying is straightforward.. I have used this company before and will do so again in the future..
H
Rating: 5 out of 5
Very good.
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A
Rating: 4 out of 5
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
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M
Rating: 2 out of 5
Return costs can be expensive, in my case, more than 20 euros, especially do not make a mistake, return costs are always the responsibility of the customer.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the item ordered on our site did not meet your satisfaction. As stated in our T&Cs, return costs are the responsibility of the customer in case of withdrawal. As for the amount of return costs, it depends on the weight of the package and the rates applied by La Poste. Our customer service is at your disposal to answer any questions. Best regards, Les Jardins de la Comtesse
J
Rating: 5 out of 5
Very good, very practical, very well organized and very clear.
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M
Rating: 5 out of 5
very good
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C
Rating: 5 out of 5
Tom @ Customer Services was very helpful, as Australia didn’t show on your dropdown list when I first tried to order. The parcel did get stuck at La Poste for a while, but happily received today 22/8/24. Carol x
M
Rating: 5 out of 5
Order quickly taken care of and fast delivery
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