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B
Rating: 4 out of 5
Intuitive
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
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K
Rating: 4 out of 5
Quick delivery
M
Rating: 4 out of 5
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J
Rating: 4 out of 5
Excellent product, as described.
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K
Rating: 4 out of 5
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
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S
Rating: 3 out of 5
I am very happy with the quality of the products and the speed of shipping. The real problem is the carrier DPD. They give delivery times but never come, they dump packages at relay points of their choice... Their service is deplorable.
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A
Rating: 4 out of 5
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
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M
Rating: 2 out of 5
Return costs can be expensive, in my case, more than 20 euros, especially do not make a mistake, return costs are always the responsibility of the customer.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the item ordered on our site did not meet your satisfaction. As stated in our T&Cs, return costs are the responsibility of the customer in case of withdrawal. As for the amount of return costs, it depends on the weight of the package and the rates applied by La Poste. Our customer service is at your disposal to answer any questions. Best regards, Les Jardins de la Comtesse
L
Rating: 4 out of 5
The basket is of good quality. It is very beautiful with nice finishes. I hope it will last. In any case, it is what we wanted, we are delighted. Thank you for this beautiful quality, it is the only place where we found this quality. The only downside is the delivery, the information was not precise enough and as a result, we had to stay at home.
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A
Rating: 2 out of 5
Product explanations not very clear. On the site. After-sales service not very customer-oriented, not trying to understand the customer's disappointment and to make them happy to retain them. Too bad, I just wanted to buy a tray again without paying shipping costs since I had just bought one that I didn't like being hammered (didn't read well on the site before purchase) and that I intended to keep! Just the shipping costs not to charge me again for the new tray...
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the ordered item does not meet your expectations. Our customer service takes the time to handle each request addressed to them and strives to respond as best as possible to customers and in the best timeframes. Regarding your request for a commercial gesture so that the delivery is free on this new order for a Bahia serving tray, our customer service could not respond positively to your request because the item you wanted to order already benefited from a 30% commercial discount. Best regards, Les Jardins de la Comtesse
J
Rating: 4 out of 5
The product selection was easy, as the website is clear and well-structured. The ordering process was very uncomplicated and transparent, as was the communication. After just two days, I received the product (picnic basket). 5 stars for that.
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J
Rating: 4 out of 5
Wonderful!
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P
Rating: 4 out of 5
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B
Rating: 4 out of 5
Navigation on the site is quite smooth. The order was delivered quickly. The cart is quite sturdy and well made.
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E
Rating: 3 out of 5
Too bad there are no cups in the range to complement the picnic baskets.
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F
Rating: 4 out of 5
Super site. I only give 4 stars because I think we can always improve the experience.
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M
Rating: 4 out of 5
The site could be even more explicit.
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F
Rating: 4 out of 5
Beautiful products and fast shipping
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A
Rating: 4 out of 5
Very correct and fast
L
Rating: 3 out of 5
I would have liked to give a better rating, but DPD has not been able to deliver my package until today.
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B
Rating: 4 out of 5
Perfect
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N
Rating: 3 out of 5
Shipping okay
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B
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Fast delivery and impeccable without problems
Royal luxury picnic basket.
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Royal luxury picnic basket.
R
Rating: 4 out of 5
Delivered on time and in perfect condition. They delivered it in the afternoon, which is unusual but my only possibility to receive it.
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M
Rating: 3 out of 5
noted delivered with parcel tracking by the carrier but received the next day???
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L
Rating: 3 out of 5
For businesses having to pay without having the material remains a concern
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S
Rating: 4 out of 5
Great! The only real downside is that you can't pay automatically. You have to transfer money to an account number. Not everyone can do that.
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O
Rating: 3 out of 5
I was expecting the best quality for this price, the glass broke when falling on the table, quite a few broken stems on the basket, the closure works poorly, you have to force it to close
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S
Rating: 3 out of 5
Goods good, delivery time long, shipping costs high
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W
Rating: 4 out of 5
We already bought such a bowl in the store and reordered the other items as a gift.
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C
Rating: 4 out of 5
The plastic thread is quite visible upon closer inspection. Medium quality but acceptable. The site is easy to navigate. For 4 people, maybe pack an extra cooler with food if it’s more than olives, cheese, and fruit. For 2 people, super! Water/wine bottle and baguette fit perfectly in the basket. Otherwise pretty, looks good next to the old timers (red checkered for 4 people + 3 bottle holders) Looks great in photos :)
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F
Rating: 4 out of 5
The ordering and delivery process was problem-free.
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K
Rating: 4 out of 5
Everything went perfectly.
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M
Rating: 4 out of 5
I was reliably informed about the status of the delivery. The delivery itself went without problems.
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D
Rating: 4 out of 5
Good clear site. Problem-free ordering and delivery.
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S
Rating: 4 out of 5
Unreliable carrier
I had to call to find out where my package was
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I had to call to find out where my package was
J
Rating: 4 out of 5
Good site easy to discover
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M
Rating: 4 out of 5
fast shipping, good quality product (1 week of use)
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