Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Disappointed with my delivery, plate damaged. For the rest, good product quality.
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Response from Les Jardins de la Comtesse
Hello, We thank you for your order and are sorry to hear that you received a damaged product. Despite all the care our teams take in preparing orders, we are unfortunately not immune to accidents occurring during delivery by our transport provider. Our customer service team is at your disposal so that you can share your problem with them and they can offer you a solution. As it seems you have not contacted them yet; a member of the team will contact you shortly. A photo of the damaged product will be requested to assess the problem. I wish you a very good day. Best regards, Les Jardins de la Comtesse
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Nicole C.
Rating: 4 out of 5
following a purchase from 21/04/2024
Nothing to report
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Sophie S.
Rating: 4 out of 5
following a purchase from 12/04/2024
Fast delivery, conforms to the description.
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Catherine R.
Rating: 4 out of 5
following a purchase from 30/03/2024
Beautiful tray, the designs of the patterns are very successful, identical to the photos on the site. Bright colors, impeccable refreshing. Perfect shipping and packaging, the package was made with great care. Only small issue, one plate has gray stains in the white color of the center. I won't return it, too complicated for one plate. So I give it a 4.7.
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Angela D.
Rating: 4 out of 5
following a purchase from 02/03/2024
The basket is magnificent, of very good quality. Nothing to say about the product and all the accessories.
Simply, it would be better to be able to choose the relay point before payment, at the same time as the choice of shipping method.
I chose Mondial Relay, I paid, then at the time of choosing I saw that there was no Mondial Relay available around me. If I had known, I would have chosen home delivery, but I couldn't change.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2024
The product is nice, beautiful,,,, but the delivery service by Mondial Relay is annoying, not professional and therefore it affects the product and the company that sells it. You should review your delivery services,,, give the option with the post office for example. Mondial is not a carrier,,,, so it's a missed opportunity
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2024
Two defects in the weaving. Too bad because beautiful quality
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Beautiful product that meets expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
nothing to say perfect for packaging and delivery and of course for my order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
The basket was delivered with a snag.
The rest of the items were fine.
However, the return is a bit annoying because we have to return it by post and not by Mondial Relay as at receipt. Which is more convenient for me.
Customer Service is responsive.
I will continue to order from them because I had already received a previous order as a gift and everything was perfect.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
nothing to complain about, product conforms
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
These trays are lovely.
Small downside: they are very heavy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
The site, the ordering method, the delivery, and the after-sales service are very good... Too bad I had to use customer service for a question about a poorly sized plate for the product (Fontainebleau basket): the original plates being too large, new plates were sent to me (too small but at least they fit in the straps)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Irreproachable product quality, but unfortunately I do not like the bamboo imitation borders that are not well visible in the photos. I searched for so long for melamine plates, very practical for everyday use. The family no longer wants to see them because they are too 'kitsch'. Very unfortunate, if a simpler collection were to come out I would be a buyer again. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2023
Material far too heavy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Beautiful quality, but on 1 plate, a small color defect in the white part of a plate. It's not serious, but it's a small defect. Otherwise, very beautiful quality for a fair price. I think these items will last long without tarnishing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2023
Finishes that leave something to be desired for the price... The plates do not hold in the straps. In short, excessive price for the quality and ultimately not very practical.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Hello, the cutlery hits the rivets of the basket, the quality of the cutting board is poor, a cheap pine board cut hastily, not even smoothed out, and the corkscrew knife of poor quality for the price of the most expensive basket in the range, it could have been a Victorinox, that would have been more serious, otherwise the rest is good, best regards.
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Response from Les Jardins de la Comtesse
Hello Sir, We are sorry that you are not fully satisfied with your order. Our picnic baskets are handcrafted, but despite all the care we can give them, it can happen that slight imperfections escape us. Please do not hesitate to contact our customer service team regarding the rivets that are bothering the cutlery. We will get back to you with a solution. Best regards, The Gardens of the Countess
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Beautiful photo. Beautiful presentation. PVC imitation leather straps. For our suitcase, 4 cutlery. Impossible to attach all the cutlery. Only 2 plates and their cutlery can be attached.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/01/2024
I find them dull, not as beautiful as on the site
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Response from Les Jardins de la Comtesse
Hello Madam, Thank you for your feedback. We try to ensure that our photos are as close to reality as possible. We offer several photos from different angles as well as photos where our products are set in an ambiance with natural light. Melamine is a very shiny material. The more light there is, the more vivid the colors are. We hope that your opinion will evolve with the arrival of the beautiful days. Best regards, The Gardens of the Countess
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2023
Delivery a bit complicated, the delivery people no longer ring the doorbell, they only contact you by phone and the package that should have arrived before Christmas arrived last week
Very nice... maybe there could be an intermediate size (it is very large)
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 11/06/2023
The blanket arrived with significantly longer delivery time than the picnic basket. It was a gift that I ordered on behalf of a friend for my daughter's wedding. Now we have noticed that I did not receive the ordered blanket. Instead of navy blue stripes, it has black stripes and does not match the basket.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2023
'Very long delivery. Quality inferior to the price.'
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
'I love it. Magnificent.'
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/04/2023
Everything worked from the order to the prompt delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/10/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2022
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 31/07/2022
Very nice salad bowls. The rim could have been a little higher. But still recommendable.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/07/2022
Great products, great design! Super quality.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/07/2022
'Package error, delivery delay.'
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
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