The store consistently delivers on product quality, with many mentions of items being beautiful, sturdy, and well finished, including plate sets, picnic baskets, and trays that match photos and descriptions. Delivery is a clear strength, with rapid shipping, on-time arrivals, well-packaged items, and quick replacements when needed. Customer service is portrayed as reliable and responsive, with helpful interactions, fast service, and satisfaction across orders, gifts, and wedding presents. Overall, the experience is characterized by reliable, attractive products and efficient, attentive service.
It is easy to order and the tracking is well assured.
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Response from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive feedback! We are glad that you found the ordering process easy and that the tracking met your expectations. Your satisfaction is our priority, and we will continue to do our best to improve our service. Best regards, The team at Jardins de la Comtesse
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Lisa T.
Rating: 4 out of 5
following a purchase from 04/05/2025
Well
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback. We are pleased to learn that your experience has been generally positive. Your satisfaction is essential to us and we are committed to continuing to offer you quality products and attentive service. Please feel free to share more of your impressions, your opinion is important to help us improve. Best regards, The team at Jardins de la Comtesse
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Margaryta F.
Rating: 4 out of 5
following a purchase from 30/04/2025
Not the prettiest but it works :)
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Response from Les Jardins de la Comtesse
Hello, Thank you for your positive feedback! We are delighted to hear that our product works well for you, even if its aesthetics did not completely win you over. Your comments help us continue to improve our offerings. We appreciate your understanding and your trust in our services. Best regards, The team at Jardins de la Comtesse
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Erika G.
Rating: 4 out of 5
following a purchase from 01/05/2025
The item I was looking for or the color of the item was somewhat cumbersome to find.
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Sophie M.
Rating: 2 out of 5
following a purchase from 11/04/2025
Fast shipping. However, the quality promise is not being kept here. We received anything but noble products. Unpacking from thin plastic bags already diminishes the feeling of quality and spreads a feeling of cheap Asian goods. The smell and the feel confirm this.
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Gina M.
Rating: 4 out of 5
following a purchase from 29/03/2025
After issues due to a delivery error (a basket I did not order was delivered instead of the one I purchased), things were sorted out and my contacts understood the situation well and were responsive. I am therefore satisfied with my purchases and the attitude of the team.
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Pierre M.
Rating: 4 out of 5
following a purchase from 28/03/2025
Impeccable delivery and tracking
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Claudine S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very fast delivery
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Mathilde D.
Rating: 4 out of 5
following a purchase from 26/02/2025
Disappointed with the quality of the product otherwise shipping and delivery ok
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Max K.
Rating: 4 out of 5
following a purchase from 14/02/2025
I can't complain about the site itself.
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Siham Q.
Rating: 2 out of 5
following a purchase from 20/01/2025
I can't say much, I still haven't received my goods, except that the delivery is taking extremely long, I've been waiting for two weeks for it
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Response from Les Jardins de la Comtesse
Good day! I'm sorry to hear that your order has not yet been delivered. The package was shipped on January 21. We will inquire with the carrier about the whereabouts of your package and when it is expected to be delivered, and we will keep you updated. We apologize for the inconvenience caused to you. Les Jardins de la Comtesse
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Patrick G.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very nice decor. Good quality. One problem: the size of the large plates does not allow them to be washed in a dishwasher
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding the design and quality of our product. We are sorry to learn that the size of the large plates did not allow you to wash them easily in your dishwasher. We do our best to mention the dimensions of our items, and generally, 28 cm plates fit in most dishwashers. We hope this does not detract from your experience with our products. Please feel free to contact us if you have any other questions. Best regards, Les Jardins de la Comtesse
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Claude B.
Rating: 4 out of 5
following a purchase from 20/01/2025
Product meets my expectations
Good delivery tracking
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Josy D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Perfect, fast service
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Marie K.
Rating: 4 out of 5
following a purchase from 01/01/2025
Product conforms to the description, fast delivery. Only downside: a bit expensive with shipping costs.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback and for highlighting the conformity of the product as well as the speed of delivery. We understand that shipping costs can be an important factor, and we already cover a large part of these costs to make our products accessible. Additionally, we offer free shipping for purchases over €75 to allow you to enjoy our products even more without additional costs. We hope this will bring you satisfaction! Best regards, Les Jardins de la Comtesse
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Alain R.
Rating: 4 out of 5
following a purchase from 25/11/2024
Delivery a bit complicated due to the incompetence of the delivery person.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the delivery encountered difficulties. We understand that this can be frustrating. In such situations, please do not hesitate to contact us directly so that we can address the issue and work with the carrier to resolve the situation quickly. Thank you for your understanding, Best regards, Les Jardins de la Comtesse
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Emilie B.
Rating: 4 out of 5
following a purchase from 18/12/2024
The delivery was made on time
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Hubert J.
Rating: 2 out of 5
following a purchase from 09/12/2024
Do not reply when I ask for the invoice
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Response from Les Jardins de la Comtesse
Hello, We apologize for the misunderstanding. We do our best to respond to all requests as quickly as possible. If you have not yet received your invoice, please do not hesitate to contact us again, and we will ensure to send it to you as soon as possible. Thank you for your patience, Best regards, Les Jardins de la Comtesse
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Günter H.
Rating: 4 out of 5
following a purchase from 10/12/2024
Very beautiful and high-quality product
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Pierre F.
Rating: 4 out of 5
following a purchase from 30/11/2024
A smooth, simplified, and intuitive navigation but an interface that feels a bit outdated and lacks modernity nonetheless.
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Nathalie H.
Rating: 4 out of 5
following a purchase from 23/11/2024
The delivery arrived within the expected time. The packaging was very careful.
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Antoine P.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast, efficient and compliant products.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/11/2024
The site itself is good even if the product detail sheets are uneven in terms of information, the product seems to be of good quality. But they should change their delivery provider, DPD is well known to be unreliable and I have suffered from it, it was a hassle to retrieve my order...
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Amandine L.
Rating: 4 out of 5
following a purchase from 03/11/2024
The site is well made.
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Roberta L.
Rating: 4 out of 5
following a purchase from 31/10/2024
Unfortunately, returns for dissatisfaction are at the customer's expense.
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Jose M.
Rating: 4 out of 5
following a purchase from 02/11/2024
Hello, beautiful plates, too bad they don't go in the microwave.
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Annick R.
Rating: 4 out of 5
following a purchase from 23/09/2024
A bit bossy
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Rania K.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very good; only flaw: the packaging!!! Difficult to give a gift with such packaging!!!
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Marie L.
Rating: 4 out of 5
following a purchase from 08/09/2024
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
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Barbara D.
Rating: 4 out of 5
following a purchase from 14/09/2024
Intuitive
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Frédéric P.
Rating: 4 out of 5
following a purchase from 05/09/2024
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
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Karolina G.
Rating: 4 out of 5
following a purchase from 28/08/2024
Quick delivery
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Joel M.
Rating: 4 out of 5
following a purchase from 16/08/2024
Excellent product, as described.
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Katja W.
Rating: 4 out of 5
following a purchase from 25/08/2024
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
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Amelie C.
Rating: 4 out of 5
following a purchase from 22/07/2024
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
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Muriel L.
Rating: 2 out of 5
following a purchase from 03/08/2024
Return costs can be expensive, in my case, more than 20 euros, especially do not make a mistake, return costs are always the responsibility of the customer.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the item ordered on our site did not meet your satisfaction. As stated in our T&Cs, return costs are the responsibility of the customer in case of withdrawal. As for the amount of return costs, it depends on the weight of the package and the rates applied by La Poste. Our customer service is at your disposal to answer any questions. Best regards, Les Jardins de la Comtesse
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Linda T.
Rating: 4 out of 5
following a purchase from 09/08/2024
The basket is of good quality. It is very beautiful with nice finishes. I hope it will last. In any case, it is what we wanted, we are delighted. Thank you for this beautiful quality, it is the only place where we found this quality. The only downside is the delivery, the information was not precise enough and as a result, we had to stay at home.
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