The store consistently delivers on product quality, with many mentions of items being beautiful, sturdy, and well finished, including plate sets, picnic baskets, and trays that match photos and descriptions. Delivery is a clear strength, with rapid shipping, on-time arrivals, well-packaged items, and quick replacements when needed. Customer service is portrayed as reliable and responsive, with helpful interactions, fast service, and satisfaction across orders, gifts, and wedding presents. Overall, the experience is characterized by reliable, attractive products and efficient, attentive service.
Product explanations not very clear. On the site. After-sales service not very customer-oriented, not trying to understand the customer's disappointment and to make them happy to retain them. Too bad, I just wanted to buy a tray again without paying shipping costs since I had just bought one that I didn't like being hammered (didn't read well on the site before purchase) and that I intended to keep! Just the shipping costs not to charge me again for the new tray...
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the ordered item does not meet your expectations. Our customer service takes the time to handle each request addressed to them and strives to respond as best as possible to customers and in the best timeframes. Regarding your request for a commercial gesture so that the delivery is free on this new order for a Bahia serving tray, our customer service could not respond positively to your request because the item you wanted to order already benefited from a 30% commercial discount. Best regards, Les Jardins de la Comtesse
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Jürgen H.
Rating: 4 out of 5
following a purchase from 05/08/2024
The product selection was easy, as the website is clear and well-structured. The ordering process was very uncomplicated and transparent, as was the communication. After just two days, I received the product (picnic basket). 5 stars for that.
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Jan W.
Rating: 4 out of 5
following a purchase from 03/08/2024
Wonderful!
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Brondesse N.
Rating: 4 out of 5
following a purchase from 17/07/2024
Navigation on the site is quite smooth. The order was delivered quickly. The cart is quite sturdy and well made.
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François H.
Rating: 4 out of 5
following a purchase from 07/07/2024
Super site. I only give 4 stars because I think we can always improve the experience.
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Myriam L.
Rating: 4 out of 5
following a purchase from 10/07/2024
The site could be even more explicit.
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Frederic D.
Rating: 4 out of 5
following a purchase from 30/06/2024
Beautiful products and fast shipping
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Amy D.
Rating: 4 out of 5
following a purchase from 01/07/2024
Very correct and fast
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Brigitte S.
Rating: 4 out of 5
following a purchase from 27/06/2024
Perfect
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Bruno G.
Rating: 4 out of 5
following a purchase from 16/06/2024
Good
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Francois J.
Rating: 4 out of 5
following a purchase from 16/06/2024
Fast delivery and impeccable without problems
Royal luxury picnic basket.
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Roberto R.
Rating: 4 out of 5
following a purchase from 06/06/2024
Delivered on time and in perfect condition. They delivered it in the afternoon, which is unusual but my only possibility to receive it.
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Sigrid B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Great! The only real downside is that you can't pay automatically. You have to transfer money to an account number. Not everyone can do that.
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Werner F.
Rating: 4 out of 5
following a purchase from 25/10/2023
We already bought such a bowl in the store and reordered the other items as a gift.
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Christina S.
Rating: 4 out of 5
following a purchase from 06/04/2024
The plastic thread is quite visible upon closer inspection. Medium quality but acceptable. The site is easy to navigate. For 4 people, maybe pack an extra cooler with food if it’s more than olives, cheese, and fruit. For 2 people, super! Water/wine bottle and baguette fit perfectly in the basket. Otherwise pretty, looks good next to the old timers (red checkered for 4 people + 3 bottle holders) Looks great in photos :)
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F. H.
Rating: 4 out of 5
following a purchase from 17/12/2023
The ordering and delivery process was problem-free.
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Keith B.
Rating: 4 out of 5
following a purchase from 25/10/2023
Everything went perfectly.
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Michaela H.
Rating: 4 out of 5
following a purchase from 28/03/2024
I was reliably informed about the status of the delivery. The delivery itself went without problems.
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Detlef G.
Rating: 4 out of 5
following a purchase from 11/06/2023
Good clear site. Problem-free ordering and delivery.
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Sylvia A.
Rating: 4 out of 5
following a purchase from 28/04/2024
Unreliable carrier
I had to call to find out where my package was
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Jean-Jacques D.
Rating: 4 out of 5
following a purchase from 25/04/2024
Good site easy to discover
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Marie N.
Rating: 4 out of 5
following a purchase from 29/04/2024
fast shipping, good quality product (1 week of use)
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Logane C.
Rating: 2 out of 5
following a purchase from 20/04/2024
Disappointed with my delivery, plate damaged. For the rest, good product quality.
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Response from Les Jardins de la Comtesse
Hello, We thank you for your order and are sorry to hear that you received a damaged product. Despite all the care our teams take in preparing orders, we are unfortunately not immune to accidents occurring during delivery by our transport provider. Our customer service team is at your disposal so that you can share your problem with them and they can offer you a solution. As it seems you have not contacted them yet; a member of the team will contact you shortly. A photo of the damaged product will be requested to assess the problem. I wish you a very good day. Best regards, Les Jardins de la Comtesse
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Nicole C.
Rating: 4 out of 5
following a purchase from 21/04/2024
Nothing to report
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Sophie S.
Rating: 4 out of 5
following a purchase from 12/04/2024
Fast delivery, conforms to the description.
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Catherine R.
Rating: 4 out of 5
following a purchase from 30/03/2024
Beautiful tray, the designs of the patterns are very successful, identical to the photos on the site. Bright colors, impeccable refreshing. Perfect shipping and packaging, the package was made with great care. Only small issue, one plate has gray stains in the white color of the center. I won't return it, too complicated for one plate. So I give it a 4.7.
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Angela D.
Rating: 4 out of 5
following a purchase from 02/03/2024
The basket is magnificent, of very good quality. Nothing to say about the product and all the accessories.
Simply, it would be better to be able to choose the relay point before payment, at the same time as the choice of shipping method.
I chose Mondial Relay, I paid, then at the time of choosing I saw that there was no Mondial Relay available around me. If I had known, I would have chosen home delivery, but I couldn't change.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2024
Two defects in the weaving. Too bad because beautiful quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Beautiful product that meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
nothing to say perfect for packaging and delivery and of course for my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
nothing to complain about, product conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
These trays are lovely.
Small downside: they are very heavy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
The site, the ordering method, the delivery, and the after-sales service are very good... Too bad I had to use customer service for a question about a poorly sized plate for the product (Fontainebleau basket): the original plates being too large, new plates were sent to me (too small but at least they fit in the straps)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Irreproachable product quality, but unfortunately I do not like the bamboo imitation borders that are not well visible in the photos. I searched for so long for melamine plates, very practical for everyday use. The family no longer wants to see them because they are too 'kitsch'. Very unfortunate, if a simpler collection were to come out I would be a buyer again. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Beautiful quality, but on 1 plate, a small color defect in the white part of a plate. It's not serious, but it's a small defect. Otherwise, very beautiful quality for a fair price. I think these items will last long without tarnishing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Hello, the cutlery hits the rivets of the basket, the quality of the cutting board is poor, a cheap pine board cut hastily, not even smoothed out, and the corkscrew knife of poor quality for the price of the most expensive basket in the range, it could have been a Victorinox, that would have been more serious, otherwise the rest is good, best regards.
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Response from Les Jardins de la Comtesse
Hello Sir, We are sorry that you are not fully satisfied with your order. Our picnic baskets are handcrafted, but despite all the care we can give them, it can happen that slight imperfections escape us. Please do not hesitate to contact our customer service team regarding the rivets that are bothering the cutlery. We will get back to you with a solution. Best regards, The Gardens of the Countess
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Beautiful photo. Beautiful presentation. PVC imitation leather straps. For our suitcase, 4 cutlery. Impossible to attach all the cutlery. Only 2 plates and their cutlery can be attached.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2024
I find them dull, not as beautiful as on the site
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Response from Les Jardins de la Comtesse
Hello Madam, Thank you for your feedback. We try to ensure that our photos are as close to reality as possible. We offer several photos from different angles as well as photos where our products are set in an ambiance with natural light. Melamine is a very shiny material. The more light there is, the more vivid the colors are. We hope that your opinion will evolve with the arrival of the beautiful days. Best regards, The Gardens of the Countess
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