Customer reviews of Les Jardins de la Comtesse

9,7 /10

Based on 2 745 published reviews

5 2 438 89% 4 209 8% 3 55 2% 2 20 1% 1 23 1%

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.

Reviews 3, 4 and 5 stars

Reset filters

Rachael I.

Published on 15/06/2025 à 21h16 following a purchase from 30/05/2025

Ordering was straight forward, and the basket matched the description However, I didn’t know I had to pay an extra £50 to import it to the UK.

Teddy C.

Published on 14/06/2025 à 22h18 following a purchase from 03/06/2025

Intuitive site, I quickly found what I was looking for, the customer service is very responsive, it's appreciated!

Translated reviews

Sylvie S.

Published on 14/06/2025 à 18h52 following a purchase from 25/05/2025

Scheduled delivery respected
Products very well packaged and protected

Translated reviews

Joy W.

Published on 14/06/2025 à 14h30 following a purchase from 31/05/2025

These plates are amazing, so beautiful. They are a birthday present for my sister and I am sure she will love them.

Nolwenn C.

Published on 14/06/2025 à 12h14 following a purchase from 27/05/2025

Perfect!

Translated reviews

Caroline B.

Published on 12/06/2025 à 16h49 following a purchase from 31/05/2025

Order processed quickly and carefully.

Translated reviews

Kablankan A.

Published on 10/06/2025 à 17h01 following a purchase from 13/05/2025

super pretty

Translated reviews

Audrey G.

Published on 09/06/2025 à 17h29 following a purchase from 22/05/2025

For the second time we are delighted! Fast delivery, item as described.

Translated reviews

Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello and thank you very much for your feedback! We are thrilled to hear that you are satisfied with your experience. We look forward to serving you again! Best regards, The team at Les Jardins de la Comtesse

Olivier L.

Published on 07/06/2025 à 09h18 following a purchase from 24/05/2025

Beautiful site

Translated reviews

Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello, Thank you so much for your warm feedback! We are delighted that you like our site. Best regards, The team at Les Jardins de la Comtesse

SPELLER C.

Published on 06/06/2025 à 18h25 following a purchase from 25/05/2025

Delivery respected and very smooth site.

Translated reviews

Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello and thank you very much for your review! Your satisfaction is our priority, and your positive feedback encourages us to continue improving our service. Best regards, The team at Les Jardins de la Comtesse

Béatrice H.

Published on 01/06/2025 à 22h25 following a purchase from 14/05/2025

Very fast delivery and the basket is exactly as described. Very complete and very well finished. I recommend.

Translated reviews

Response from Les Jardins de la Comtesse Published on 10/06/2025

Hello, We warmly thank you for your review! Your satisfaction is our priority. Best regards, The team at Les Jardins de la Comtesse.

Alexander M.

Published on 01/06/2025 à 20h24 following a purchase from 18/05/2025

Promising site - disappointing product

Translated reviews

Laurent H.

Published on 31/05/2025 à 13h03 following a purchase from 20/05/2025

Super fast delivery.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello and thank you very much for your positive feedback! Best regards, The team at Les Jardins de la Comtesse

Anne P.

Published on 30/05/2025 à 14h20 following a purchase from 12/05/2025

Item as described. Delivery time respected.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, A big thank you for your positive feedback! Your feedback is valuable to us and motivates us to continue providing quality service. Best regards, The team at Les Jardins de la Comtesse

Lorraine M.

Published on 30/05/2025 à 13h10 following a purchase from 09/05/2025

Very good site for making a picnic basket gift.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, A big thank you for your pleasant comment! We are delighted to hear that our site helped you find the ideal gift. Your satisfaction is our greatest reward. Best regards, The team at Les Jardins de la Comtesse

Veth K.

Published on 30/05/2025 à 08h05 following a purchase from 18/05/2025

Great

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your comment! We are thrilled to hear that you are satisfied with your experience on our site. Best regards, The team at Les Jardins de la Comtesse

Constance B.

Published on 26/05/2025 à 18h34 following a purchase from 16/05/2025

Good quality products, fast shipping.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We sincerely thank you for your positive feedback! We are delighted to hear that you appreciated the quality of our products. Thank you again for your trust. Best regards, The team at Les Jardins de la Comtesse

Kerstin N.

Published on 25/05/2025 à 17h27 following a purchase from 10/05/2025

Processing of the order was quick and without problems.

Translated reviews

Roswitha S.

Published on 24/05/2025 à 12h12 following a purchase from 09/05/2025

The order was processed quickly and everything arrived well and securely packaged.

Translated reviews

FRANCINE L.

Published on 23/05/2025 à 17h05 following a purchase from 13/05/2025

Record time delivery. Quality product and very pretty.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our products. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse

Frederique G.

Published on 23/05/2025 à 11h09 following a purchase from 09/05/2025

Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse

yens P.

Published on 22/05/2025 à 23h29 following a purchase from 05/05/2025

Great for our hiking in the mountains!

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your positive comment! We are delighted to hear that our products helped make your hike in the mountains even more enjoyable. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse

HARVEY D.

Published on 22/05/2025 à 07h42 following a purchase from 09/05/2025

A lot of choices and quality products.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, We warmly thank you for your positive review! Best regards, The team at Jardins de la Comtesse

Magnolia L.

Published on 20/05/2025 à 17h57 following a purchase from 01/05/2025

The site is pleasant and easy to navigate. The payment went smoothly. A slight regret that express delivery does not include weekends.

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you very much for your positive feedback regarding your experience on our site. Regarding express delivery, it is possible on weekends but only on Saturday before 1 PM for any order placed on Friday before 1 PM. Best regards, The team at Jardins de la Comtesse

Julia M.

Published on 20/05/2025 à 15h50 following a purchase from 28/04/2025

No problem with delivery or ordering

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you very much for your positive feedback! We are delighted to hear that you had a good experience on our site. We look forward to seeing you again soon on our site! Best regards, The team at Jardins de la Comtesse

Laurence G.

Published on 20/05/2025 à 03h21 following a purchase from 30/04/2025

Friendly phone reception! Fast delivery, I recommend 100%

Translated reviews

Response from Les Jardins de la Comtesse Published on 02/06/2025

Hello, Thank you so much for your very positive feedback! Your satisfaction is our greatest reward. Please feel free to come back to us, we will always be happy to serve you! Best regards, The team at Jardins de la Comtesse

Fabienne H.

Published on 19/05/2025 à 20h38 following a purchase from 08/05/2025

Lovely company and really good service. The products are one of a kind!

Translated reviews

Stefen F.

Published on 19/05/2025 à 16h58 following a purchase from 06/05/2025

Everything is great, as expected!

Translated reviews

Marie-Noëlle D.

Published on 18/05/2025 à 19h21 following a purchase from 30/04/2025

It is easy to order and the tracking is well assured.

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, We warmly thank you for your positive feedback! We are glad that you found the ordering process easy and that the tracking met your expectations. Your satisfaction is our priority, and we will continue to do our best to improve our service. Best regards, The team at Jardins de la Comtesse

Marie ange G.

Published on 17/05/2025 à 21h33 following a purchase from 07/05/2025

Very satisfied with my service, very beautiful, very fast delivery, thank you

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello and thank you so much for your warm feedback! We are delighted to hear that you are satisfied with your experience, both in terms of delivery speed and the quality of our products. Your satisfaction is our greatest reward. Please feel free to reach out to us for your future orders. Best regards, The team at Jardins de la Comtesse

Lisa T.

Published on 17/05/2025 à 13h44 following a purchase from 04/05/2025

Well

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, Thank you very much for your feedback. We are pleased to learn that your experience has been generally positive. Your satisfaction is essential to us and we are committed to continuing to offer you quality products and attentive service. Please feel free to share more of your impressions, your opinion is important to help us improve. Best regards, The team at Jardins de la Comtesse

Carolyn H.

Published on 16/05/2025 à 08h41 following a purchase from 26/04/2025

Easy to use and well structured.

Translated reviews

Margaryta F.

Published on 15/05/2025 à 17h28 following a purchase from 30/04/2025

Not the prettiest but it works :)

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, Thank you for your positive feedback! We are delighted to hear that our product works well for you, even if its aesthetics did not completely win you over. Your comments help us continue to improve our offerings. We appreciate your understanding and your trust in our services. Best regards, The team at Jardins de la Comtesse

Martine N.

Published on 15/05/2025 à 15h21 following a purchase from 04/05/2025

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello and thank you very much for your warm feedback! We are delighted that you enjoyed your experience with us. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best possible service. We look forward to seeing you soon in our gardens! Best regards, The team at the Countess's Gardens

Erika G.

Published on 12/05/2025 à 19h53 following a purchase from 01/05/2025

The item I was looking for or the color of the item was somewhat cumbersome to find.

Translated reviews

Charlène P.

Published on 12/05/2025 à 17h28 following a purchase from 30/04/2025

Very good, pretty practical perfect

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, Thank you so much for your positive feedback! We are delighted that you found our tableware pretty and practical. Your satisfaction is our priority and we are happy to see that we meet your expectations. We look forward to seeing you again soon in our gardens! Best regards, The team at Les Jardins de la Comtesse

Martine R.

Published on 10/05/2025 à 23h07 following a purchase from 22/04/2025

The products are well presented and there is a choice. Beautiful quality products
Very happy with my purchase to give as a gift

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, Thank you so much for your positive feedback! We are delighted that you found our products well presented and of beautiful quality. Giving a gift is a touching act, and we are happy that your purchase met your expectations. Your satisfaction is our priority! Best regards, The team at Les Jardins de la Comtesse

BLANDINE F.

Published on 10/05/2025 à 22h53 following a purchase from 29/04/2025

Superb

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello, We sincerely thank you for your positive review! We are delighted that you appreciated your experience with Les Jardins de la Comtesse as it is dear to our hearts to offer the best to our clientele. Your satisfaction is our greatest reward, and we hope to see you again soon in our gardens. Best regards, The team at Les Jardins de la Comtesse

Eléanor D.

Published on 09/05/2025 à 19h21 following a purchase from 17/04/2025

Clear and functional site, plus very friendly

Translated reviews

Response from Les Jardins de la Comtesse Published on 19/05/2025

Hello and thank you very much for your feedback! We are delighted to learn that you find our site clear and functional, and we appreciate your compliments about our team. Your satisfaction is our priority, and we strive to maintain quality service. Best regards, The team at Les Jardins de la Comtesse

F.C.H.G. G.

Published on 09/05/2025 à 10h23 following a purchase from 05/05/2025

First called the service number on the site. This number is no longer in use. Eventually got in touch via the chat function. Order and delivery went smoothly afterwards.

Translated reviews