English 
M
Rating: 4 out of 5
Disappointed with the quality of the product otherwise shipping and delivery ok
Translated reviews
Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
4 star reviews
Reset filtersM
Rating: 4 out of 5
I can't complain about the site itself.
Translated reviews
P
Rating: 4 out of 5
Very nice decor. Good quality. One problem: the size of the large plates does not allow them to be washed in a dishwasher
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding the design and quality of our product. We are sorry to learn that the size of the large plates did not allow you to wash them easily in your dishwasher. We do our best to mention the dimensions of our items, and generally, 28 cm plates fit in most dishwashers. We hope this does not detract from your experience with our products. Please feel free to contact us if you have any other questions. Best regards, Les Jardins de la Comtesse
C
Rating: 4 out of 5
Product meets my expectations
Good delivery tracking
Translated reviews
Good delivery tracking
J
Rating: 4 out of 5
Perfect, fast service
Translated reviews
M
Rating: 4 out of 5
Product conforms to the description, fast delivery. Only downside: a bit expensive with shipping costs.
Translated reviews
Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback and for highlighting the conformity of the product as well as the speed of delivery. We understand that shipping costs can be an important factor, and we already cover a large part of these costs to make our products accessible. Additionally, we offer free shipping for purchases over €75 to allow you to enjoy our products even more without additional costs. We hope this will bring you satisfaction! Best regards, Les Jardins de la Comtesse
A
Rating: 4 out of 5
Delivery a bit complicated due to the incompetence of the delivery person.
Translated reviews
Response from Les Jardins de la Comtesse
Hello, We are sorry that the delivery encountered difficulties. We understand that this can be frustrating. In such situations, please do not hesitate to contact us directly so that we can address the issue and work with the carrier to resolve the situation quickly. Thank you for your understanding, Best regards, Les Jardins de la Comtesse
E
Rating: 4 out of 5
The delivery was made on time
Translated reviews
G
Rating: 4 out of 5
Very beautiful and high-quality product
Translated reviews
C
Rating: 4 out of 5
Fast shipping
Translated reviews
P
Rating: 4 out of 5
A smooth, simplified, and intuitive navigation but an interface that feels a bit outdated and lacks modernity nonetheless.
Translated reviews
N
Rating: 4 out of 5
The delivery arrived within the expected time. The packaging was very careful.
Translated reviews
A
Rating: 4 out of 5
Fast, efficient and compliant products.
Translated reviews
P
Rating: 4 out of 5
The site itself is good even if the product detail sheets are uneven in terms of information, the product seems to be of good quality. But they should change their delivery provider, DPD is well known to be unreliable and I have suffered from it, it was a hassle to retrieve my order...
Translated reviews
A
Rating: 4 out of 5
The site is well made.
Translated reviews
R
Rating: 4 out of 5
Unfortunately, returns for dissatisfaction are at the customer's expense.
Translated reviews
J
Rating: 4 out of 5
Hello, beautiful plates, too bad they don't go in the microwave.
Translated reviews
M
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
A bit bossy
Translated reviews
R
Rating: 4 out of 5
Very good; only flaw: the packaging!!! Difficult to give a gift with such packaging!!!
Translated reviews
M
Rating: 4 out of 5
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
Translated reviews
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
B
Rating: 4 out of 5
Intuitive
Translated reviews
F
Rating: 4 out of 5
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
Translated reviews
K
Rating: 4 out of 5
Quick delivery
M
Rating: 4 out of 5
-
Translated reviews
J
Rating: 4 out of 5
Excellent product, as described.
Translated reviews
K
Rating: 4 out of 5
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
Translated reviews
A
Rating: 4 out of 5
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
Translated reviews
L
Rating: 4 out of 5
The basket is of good quality. It is very beautiful with nice finishes. I hope it will last. In any case, it is what we wanted, we are delighted. Thank you for this beautiful quality, it is the only place where we found this quality. The only downside is the delivery, the information was not precise enough and as a result, we had to stay at home.
Translated reviews
J
Rating: 4 out of 5
The product selection was easy, as the website is clear and well-structured. The ordering process was very uncomplicated and transparent, as was the communication. After just two days, I received the product (picnic basket). 5 stars for that.
Translated reviews
J
Rating: 4 out of 5
Wonderful!
Translated reviews
P
Rating: 4 out of 5
-
Translated reviews
B
Rating: 4 out of 5
Navigation on the site is quite smooth. The order was delivered quickly. The cart is quite sturdy and well made.
Translated reviews
F
Rating: 4 out of 5
Super site. I only give 4 stars because I think we can always improve the experience.
Translated reviews
M
Rating: 4 out of 5
The site could be even more explicit.
Translated reviews
F
Rating: 4 out of 5
Beautiful products and fast shipping
Translated reviews
A
Rating: 4 out of 5
Very correct and fast
B
Rating: 4 out of 5
Perfect
Translated reviews
B
Rating: 4 out of 5
Good
Translated reviews
F
Rating: 4 out of 5
Fast delivery and impeccable without problems
Royal luxury picnic basket.
Translated reviews
Royal luxury picnic basket.