Customer reviews of Lili for life

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 59 published reviews
5 44 75% 4 7 12% 3 2 3% 2 2 3% 1 4 7%

Summary of reviews

The store consistently delivers fast, reliable shipping and well-packaged products, with many customers noting quick delivery, tidy packaging, and smooth order processing. The lamp and accompanying service are praised for helpful, patient, and professional support, including clear explanations, attentive follow-up, and effective guidance from a speech therapist when adjustments are needed. Several reviews highlight tangible benefits in reading and reduced eye strain, with customers reporting noticeable improvements in reading fluency, clarity, and overall comfort for dyslexic students. The shopping experience is described as easy and supportive, featuring straightforward returns and responsive customer service that resolves issues promptly.

Reviews 1, 2 and 5 stars

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Louis V.
Rating: 2 out of 5
following a purchase from 20/05/2022
Difficult return.
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Response from Lili for life
We have taken your opinion into account and we thank you for it, as these customer reviews enable us to improve our service. However, we were a little surprised by your comment concerning the difficulty of returning your LILI box, because as stated in the GTC, after your request for a return, our speech therapist contacted you to suggest that you check the setting of the LILI lamp (this step is an integral part of the return process). After your refusal, we immediately sent you the return form, which you returned to us with the LILI box. One week after receipt of your parcel and quality control, your order was refunded in full. We're very sorry if you found the return journey difficult.
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Ivana V.
Rating: 5 out of 5
following a purchase from 10/05/2022
The site, communication and delivery were exceptional. I have nothing to say and I am very satisfied.
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Laurent B.
Rating: 5 out of 5
following a purchase from 29/04/2022
Delivery was fast, even abroad. The lamp had a positive effect on my son in the first few minutes. He feels that the golds come off more easily.
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Marie-Hélène S.
Rating: 5 out of 5
following a purchase from 15/04/2022
Impeccable sales service. Support from the speech therapist for adjustments: impeccable. Same lamp. The plus points compared with what I already knew, apart from its efficiency: compact, easy to carry in carry-on luggage, easy to charge everywhere thanks to the USB plug.
I can also take it to bed with me by Velcroing it onto a small tray.
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Andrée B.
Rating: 5 out of 5
following a purchase from 09/04/2022
Using the lamp avoids eye fatigue in the evening and prevents the sensation of "burning" eyes after a day's reading. Highly recommended.
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Xavier R.
Rating: 5 out of 5
following a purchase from 14/04/2022
We came across a report by chance, it seemed too simple to believe but the simplicity and commercial honesty made us believe...very surprising results for my 15 year old daughter...like an ocular correction... Thank you again for offering DYS children the possibility of better understanding.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Good sales contact and support in using the device.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2022
Hello, I use this lamp for my daughter who suffers from visuo-attentional dyslexia. She reads well (no confusion between graphemes and phonemes) but very slowly. With this lamp, she can see better and her reading rhythm has accelerated slightly. Her rehabilitation is underway. It remains to be seen whether it will enable her to accelerate and progress.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2021
Product conforms to my expectations well packaged very easy to use this product and allows to be less tired long live progress and thank you.
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