Customer reviews of Lili for life

8,8 /10

Based on 59 published reviews

Summary of reviews

The store consistently delivers fast, reliable shipping and well-packaged products, with many customers noting quick delivery, tidy packaging, and smooth order processing. The lamp and accompanying service are praised for helpful, patient, and professional support, including clear explanations, attentive follow-up, and effective guidance from a speech therapist when adjustments are needed. Several reviews highlight tangible benefits in reading and reduced eye strain, with customers reporting noticeable improvements in reading fluency, clarity, and overall comfort for dyslexic students. The shopping experience is described as easy and supportive, featuring straightforward returns and responsive customer service that resolves issues promptly.

Reviews 2 and 3 stars

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Yannick B.

Published on 05/10/2024 à 10h40 following a purchase from 25/09/2024

As for the result, I don't have an opinion yet. About the lamp: it's a pity that it's not suitable for reading while sitting in an armchair or in bed (example: clamp).

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Pascale M.

Published on 18/01/2024 à 16h35 following a purchase from 08/01/2024

No conclusive results s Too bad

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Caroline B.

Published on 09/11/2022 à 06h40 following a purchase from 30/09/2022

Unfortunately, the lamp does not correspond to my son's dyslexia and could not help him.

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Louis V.

Published on 22/06/2022 à 10h18 following a purchase from 20/05/2022

Difficult return.

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Response from Lili for life Published on 23/09/2022

We have taken your opinion into account and we thank you for it, as these customer reviews enable us to improve our service. However, we were a little surprised by your comment concerning the difficulty of returning your LILI box, because as stated in the GTC, after your request for a return, our speech therapist contacted you to suggest that you check the setting of the LILI lamp (this step is an integral part of the return process). After your refusal, we immediately sent you the return form, which you returned to us with the LILI box. One week after receipt of your parcel and quality control, your order was refunded in full. We're very sorry if you found the return journey difficult.