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B
Rating: 5 out of 5
Everything went very well
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Customer reviews of Lili for life
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 59 published reviews
Summary of reviews
The store consistently delivers fast, reliable shipping and well-packaged products, with many customers noting quick delivery, tidy packaging, and smooth order processing. The lamp and accompanying service are praised for helpful, patient, and professional support, including clear explanations, attentive follow-up, and effective guidance from a speech therapist when adjustments are needed. Several reviews highlight tangible benefits in reading and reduced eye strain, with customers reporting noticeable improvements in reading fluency, clarity, and overall comfort for dyslexic students. The shopping experience is described as easy and supportive, featuring straightforward returns and responsive customer service that resolves issues promptly.
Reviews 4 and 5 stars
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Rating: 5 out of 5
Fast and problem-free delivery. Very good product! Thank you!
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R
Rating: 5 out of 5
Excellent customer service. Seems. Very professional
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A
Rating: 5 out of 5
Very fast shipping. Very responsive and professional customer service. Thank you
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C
Rating: 5 out of 5
Effective, and confirms the ongoing diagnosis!
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J
Rating: 5 out of 5
The delivery went well following my order. Unfortunately, after setting up the lamp, the result does not bring any improvement in reading... too bad
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F
Rating: 5 out of 5
Very friendly person on the phone, very good explanations, very good follow-up, fast and quality shipping
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E
Rating: 5 out of 5
A real find, a daily comfort that relieves my daughter and improves the quality of reading time, homework... with a simple, practical, and discreet lamp
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M
Rating: 5 out of 5
The lamp was quickly adopted by my daughter who immediately noticed increased clarity and benefits while reading
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C
Rating: 5 out of 5
My son immediately noticed the difference for reading. Much easier with the Lili lamp. I highly recommend it.
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O
Rating: 5 out of 5
To be seen in use
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L
Rating: 4 out of 5
The lamp unfortunately did not work for my daughter, but I was able to claim the 45-day warranty and the team was very available. Note: at first I couldn't get a response from customer service because my email was in the spam folder, I contacted them on Instagram and everything got resolved very quickly.
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J
Rating: 5 out of 5
Very good contact. Product received quickly and as described, perfect packaging.
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I
Rating: 5 out of 5
I am satisfied with the order. The goods arrived in good condition and well packaged. The lamp works as I expected. Thank you
B
Rating: 5 out of 5
I did receive the device in a timely manner and in great shape. I work at a school only for dyslexic students and will try it out on some of my students tomorrow. I am excited to get started with it. It would be helpful to get input as to what to look for and to know when it is helping and when it is not.
E
Rating: 5 out of 5
For the moment, we can't see much difference in my daughter's reading. Over time, she will find it better.
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F
Rating: 5 out of 5
Not enough experience yet. However, the form and presentation really appeal to my dyslexic grandson.
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C
Rating: 5 out of 5
Very good site Very well explained Delivery time respected Great customer service Very attentive Very patient when setting up. Very professional and very human. Many thanks to customer service.
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M
Rating: 5 out of 5
Bought for my 8-year-old daughter. Within the first few minutes, after the necessary and frankly simple adjustments, her reading became much more fluid. After a week's use, her reading is almost fluid, her writing has become much more legible, and it's all continuing to improve.
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P
Rating: 5 out of 5
Delighted
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L
Rating: 5 out of 5
my daughter is very satisfied and her teachers can already see the difference.
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D
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
A fast, efficient experience.
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M
Rating: 5 out of 5
The lamp wasn't effective for my 14-year-old son, but the order went very well: fast delivery, great after-sales service: a telephone appointment with a very friendly speech therapist confirmed that the lamp wasn't suitable, so I'll be reimbursed.
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S
Rating: 5 out of 5
Super quality customer service. Fast shipping. Very happy so far
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P
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Very well done
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C
Rating: 5 out of 5
fast
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G
Rating: 5 out of 5
Very good customer service. The product is perfectly packaged. The return process was clear and efficient.
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I
Rating: 5 out of 5
Impressive. The lines no longer move. According to my daughter
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O
Rating: 5 out of 5
Very responsive.
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J
Rating: 5 out of 5
The site is clear and easy to navigate. Ordering is straightforward.
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A
Rating: 4 out of 5
Little information on the lamp's instructions for use
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S
Rating: 4 out of 5
Good evening, unfortunately your lamp was not able to help my dyslexic daughter with her reading, but I must say that your customer service and speech therapist were very kind and tried to help us as much as possible. The return of the lamp and the refund also went smoothly. So thank you for your serious and competent service.
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E
Rating: 5 out of 5
Very professional customer service.
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M
Rating: 5 out of 5
very clear and professional.
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I
Rating: 5 out of 5
The site, communication and delivery were exceptional. I have nothing to say and I am very satisfied.
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A
Rating: 4 out of 5
It's certainly possible to make it more intuitive.
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