Ma Petite Laine consistently delivers fast shipping and careful packaging, with customers noting quick delivery, reliable service, and well-presented products that arrive as described. The wool is repeatedly described as very soft, pleasant to knit, and offered in original colors, with clear, helpful video and printable instructions enhancing the knitting experience. Customers highlight strong product reliability and responsive support, citing easy order processing, tracking, and quick resolutions to issues, plus delightful results like cozy birth cocoon sets that bring joy to babies and families. The overall experience blends attractive finish, quality materials, and supportive resources that help knitters complete small projects successfully.
Hello, even though my cocoon is finished, I am not completely satisfied, I contacted you twice and received responses. Nevertheless, I have been knitting for at least 35 years and I am used to patterns, I was disconcerted by your very complicated explanations and a complex vocabulary of abbreviations, in addition to the errors..... I find it unfortunate to be forced to buy the kit to get the pattern for the cocoon and the price difference between 6 balls of yarn and the complete kit is quite exaggerated. Best regards, Anne Chardigny,
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Response from Ma Petite Laine
Hello Anne,
Thank you for taking the time to share your feedback. We are sorry to hear that our explanations did not meet your expectations and that you encountered difficulties with this pattern. However, we offer different ways to present it (video, detailed written presentation, and summarized English presentation) to meet the needs of all knitters, even beginners... We take note of your comments in order to improve,
Thank you,
Best regards,
The "Ma Petite Laine" team
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Mai N.
Rating: 4 out of 5
following a purchase from 07/05/2025
it's a pity that we cannot receive only the instructions in pdf. That said, the wool is of very good quality.
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Response from Ma Petite Laine
Hello Mai,
We sincerely thank you for your positive review and your rating of 4/5. We are delighted to hear that you appreciate the quality of our wool. Your satisfaction is our priority, and we thank you for your constructive feedback.
Best regards,
The team at Ma Petite Laine
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Sophie L.
Rating: 4 out of 5
following a purchase from 05/05/2025
Very satisfied
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Response from Ma Petite Laine
Hello Sophie,
We sincerely thank you for your positive feedback and your rating of 4/5! We are delighted to hear that you are satisfied with your experience on "Ma Petite Laine". Please feel free to share any suggestions you may have to further improve our service.
See you soon,
The Ma Petite Laine Team
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Brigitte S.
Rating: 4 out of 5
following a purchase from 31/03/2025
Order compliant and on time
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Response from Ma Petite Laine
Dear Brigitte,
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Ophelie P.
Rating: 2 out of 5
following a purchase from 25/03/2025
My daughter did not adopt her unfortunately.
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Response from Ma Petite Laine
Hello Ophélie,
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christine F.
Rating: 4 out of 5
following a purchase from 14/03/2025
I would have preferred to access the explanatory videos without going through the scan, I will try to manage without it. I only did the sample to follow. Best regards
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Isabelle C.
Rating: 4 out of 5
following a purchase from 15/03/2025
Package delivered quickly. Nice wool and explanations to make the Haye cocoon to finish it
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Patricia C.
Rating: 4 out of 5
following a purchase from 12/03/2025
Order received quickly, good match with the photos on the site. However, a small downside regarding the knitting instructions: you have to go through a QR code. 🤔
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Annie D.
Rating: 4 out of 5
following a purchase from 25/02/2025
Very good. Good follow-up.
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Response from Ma Petite Laine
Hello Annie,
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Dominique P.
Rating: 4 out of 5
following a purchase from 22/02/2025
The parcel arrived on time and in good condition. Inside, there are the knitting cards, which is great. However, I'm disappointed with the color of the wool, I ordered terracotta and it turned out to be pink. Very pretty pink, but pink nonetheless!
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Response from Ma Petite Laine
Hello Dominique,
Thank you very much for your review and your note! We're delighted to hear that your parcel arrived on time and in good condition, and that you're enjoying the knitting sheets. We have indeed called this color "Terracotta rosé" to avoid any confusion! We are very sorry, exchanges are possible and free of charge.
Yours sincerely
The Ma Petite Laine team
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Linda H.
Rating: 4 out of 5
following a purchase from 03/11/2024
Really good, I followed step by step because I'm a beginner and finally I managed to finish my cocoon impeccably well I'm delighted! Thanks to you girls, you're great!
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Response from Ma Petite Laine
Hello Linda,
Thank you very much for your positive feedback! We're delighted to hear that you were able to follow our instructions and complete your cocoon successfully. Don't hesitate to come back to us if you need help with your next project - we'll always be there to support you!
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Chantal D.
Rating: 4 out of 5
following a purchase from 08/02/2025
Wool difficult to knit in double yarns 3 Different explanations between summary, peek zone and tuto.... Complicated for a beginner
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Response from Ma Petite Laine
Hello Chantal,
Thank you for taking the time to leave us a comment!
We're sorry you found our tuto complicated...The explanations are expressed in different ways in the glance area, to cater for different knitting styles. Some knitters are more accustomed to English abbreviations.... And indeed, we recommend the cocoon for a second or third knitting project :-)
S
Sylvia C.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very good product and the wool is of very good quality. However, the explanations provided are really for advanced knitters. Fortunately, the Youtube tutorial is more practical, but not everyone has a smarphone to watch the explanations.
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Response from Ma Petite Laine
Dear Sylvia, thank you very much for your positive feedback on the quality of our wool. We've taken your comments on the explanations into account, and we'll be looking into ways of improving the clarity of our tutorials to make them more accessible to everyone. Don't hesitate to come back to us if you have any other suggestions!
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Céline B.
Rating: 4 out of 5
following a purchase from 29/01/2025
A delight to receive! Everything is so thoughtful! A delight to knit and the tutorials are very enjoyable. Thank you so much 🧶✨
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Chantal Emilie D.
Rating: 2 out of 5
following a purchase from 08/09/2024
I have placed 3 orders with ma petite laine for birth kits and merino clothing. The products are great. The reason I only put 2 stars is due to the mistakes made during deliveries and the after-sales service which is simply not up to scratch. One of my orders was blocked at customs (I live in Switzerland). I had to contact the delivery company directly to find out about my parcel, and give them the information about my order that should have been sent beforehand. This order contained an error: a cocoon ordered in size 2 was delivered in size 1. The indication of this size on the label is practically illegible and I realized the error late. After pointing it out, ma petite laine didn't take any responsibility for this obvious error and offered me a 15-euro credit on my next order as compensation (for a 100-euro cocoon that I can no longer use for my baby)... I'm very disappointed!
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Response from Ma Petite Laine
Hello Chantal,
I need to clarify a few things...
We did indeed make a mistake at the time of delivery, which you informed us of 6 months later, when the cocoon had been used.
We tried to contact you by phone several times, and offered you a refund and a gift voucher...
As for delivery, unfortunately customs in Switzerland sometimes pose a problem.
Thank you for your understanding! We do our utmost to satisfy our customers...
Y
yvette M.
Rating: 1 out of 5
following a purchase from 04/11/2024
Hello Too bad you can't put 0 stars. Lousy sales service. I had lost the cocoon pattern. Despite my purchases of "around" 300€ from your company, I was told that to get a new copy I had to send a stamped envelope. The height of pettiness, when everything else is very expensive with you. You're really taking advantage of the fact that when it comes to babies, people are prepared to spend anything.
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Response from Ma Petite Laine
Hi Yvette, we're sorry you're disappointed, we explained to you that we don't send the pattern back by email for company legal reasons, and that we could add it to an order for you.
When you lose a phildar or other catalog, I doubt it will be sent back to you free of charge...sorry for your disappointment, but please know that we do our utmost to ensure our customers' satisfaction....
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Isabelle P.
Rating: 2 out of 5
following a purchase from 02/11/2024
Good evening , I find the principle very good, very beautiful. Unfortunately too small. It was for a very small baby 2.500 kg 48 cm. Even so, it's too small and a bit tight. My daughter didn't use it, too bad!
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Response from Ma Petite Laine
Hi Isabelle, that's amazing, especially for a little baby, we've never had this type of return...
What's more, we offer different sizes, so it's possible to exchange them. Exchanges are free, so don't hesitate!
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isabelle G.
Rating: 4 out of 5
following a purchase from 02/01/2025
Beautifully presented package; despite the explanatory video and pattern, a few questions remain as to the knitting...
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Claire J.
Rating: 4 out of 5
following a purchase from 10/01/2025
Very good materials (wool, needle). I liked the fabric bag, markers and sewing needle. Explanatory videos very good
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Patricia D.
Rating: 4 out of 5
following a purchase from 04/12/2024
Beautiful wool and pleasant to knit. I regret that there is no longer a band around the ball.
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Claudette C.
Rating: 4 out of 5
following a purchase from 06/12/2024
I appreciated the speed and efficiency with which the order was processed. The quality of the product was good.
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Corinne J.
Rating: 4 out of 5
following a purchase from 31/08/2024
The explanations are clear, I just asked for the model of the twists shown on the networks and it was refused...too bad about this lack of sharing.
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Nancy G.
Rating: 2 out of 5
following a purchase from 01/01/2025
Video not clear and complete enough ... explanations of the beginning and end of rows of the model petit cookie on video should be better done for beginners and intermediates ... too bad because beautiful model ... and very good after-sales service ... but redo the video it would be really perfect ...
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Response from Ma Petite Laine
Hello Nancy,
Thank you for taking the time to share your opinion. We're delighted that you like our "Couverture Petit Biscuit" model and our after-sales service. Your feedback on the clarity of the videos is invaluable and we take it very seriously. We'll be working to improve our content to better support our customers. Your satisfaction is our priority.
Yours sincerely
The Ma Petite Laine team
J
Jacqueline L.
Rating: 4 out of 5
following a purchase from 05/10/2024
I made the cocoon, which is very good for newborns, but don't use it at night because the baby puts itself in the fetal position and slips to the bottom. Soothes the baby, who feels safe right away, and is very comfortable to hold. I really recommend
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Marie-sabine G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Very good site.
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Isabelle D.
Rating: 4 out of 5
following a purchase from 11/08/2024
Recommended for infants. Be careful when washing. Takes a long time to dry.
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Marie C.
Rating: 1 out of 5
following a purchase from 25/08/2024
My little boy didn't like it at all ... too bad it's a good concept but a bit expensive.
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Response from Ma Petite Laine
Hi Marie, I'm sorry your little boy didn't appreciate the cocoon...not all babies have the same needs... Kind regards,
Olivia
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